-6
NPS
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CareerBuilder
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About CareerBuilder's Brand
There’s nothing more personal than your own journey to success—whatever that means to you. So we built a platform that helps guide you through it. We use data-driven technology and personalized tools to help match employers with great candidates based on individual wants, needs, and unique skill sets. Because our goal is to help everyone find their version of success. Among its major competitors, CareerBuilder is ranked in 7th place for NPS while LinkedIn is 1st, and Monster is 2nd. Overall, CareerBuilder has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $3.96B
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
CareerBuilder CMO
Amy Heidersbach
Amy Heidersbach serves as the Chief Marketing Officer of CareerBuilder. Amy started at CareerBuilder in March of 2018. Amy currently resides in the Greater Denver Area.
CareerBuilder Ranking
- #4 / 4 of its competitors
CareerBuilder NPS
CareerBuilder's Net Promoter Score (NPS) is a -6 with 29% Promoters, 36% Passives, and 35% Detractors. Net Promoter Score tracks whether CareerBuilder's customers would recommend using the product based on a scale of -100 to 100.
CareerBuilder Overall NPS
| 29% | Promoters |
|---|---|
| 36% | Passives |
| 35% | Detractors |
CareerBuilder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -20 | Feb 2021 | -20 |
Jun 2021 -17 | Jun 2021 | -17 |
Nov 2021 -1 | Nov 2021 | -1 |
Dec 2021 12 | Dec 2021 | 12 |
May 2022 22 | May 2022 | 22 |
Jul 2022 10 | Jul 2022 | 10 |
Nov 2022 9 | Nov 2022 | 9 |
Mar 2023 16 | Mar 2023 | 16 |
Jun 2023 7 | Jun 2023 | 7 |
Feb 2024 7 | Feb 2024 | 7 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 -6 | Jul 2024 | -6 |
How Other Brands Compare
CareerBuilder is ranked #4 for NPS among its competitors. LinkedIn and ZipRecruiter come in first and second, with Indeed.com coming in at third. Among those competitors, it is the third most valued company behind Indeed.com.
CareerBuilder |  LinkedIn |  Indeed.com |  ZipRecruiter | |
| Global Ranking | #- | #29 | #253 | #526 |
| NPS | -6 | 33 | 3 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.96B | - | $86.63B | $950.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CareerBuilder NPS by Usage
CareerBuilder's NPS was rated -67 points by customers who have used CareerBuilder's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -67 | 5 to 10 Years | -67 |
CareerBuilder NPS vs. Competitors
Compared to its competitors, CareerBuilder's NPS is rated right below Glassdoor.
| COMPANY | NPS Score | |
|---|---|---|
| 33 | |
 | Monster | 20 |
| ZipRecruiter | 5 |
| Indeed.com | 3 |
 | Ladders | 0 |
 | Glassdoor | -4 |
| CareerBuilder | -6 |
CareerBuilder Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CareerBuilder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CareerBuilder Customer Loyalty vs. Competitors
Compared to its competitors, CareerBuilder's Customer Loyalty score is rated right above Ladders, and is preceded by Glassdoor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 85% | |
| Indeed.com | 78% |
| Monster | 76% |
| ZipRecruiter | 74% |
| Glassdoor | 72% |
| CareerBuilder | 69% |
| Ladders | 63% |
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CareerBuilder Product Quality
3.1/5
CareerBuilder has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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CareerBuilder Product Information
CareerBuilder serves markets in the United States. CareerBuilder supports Web devices and offers products for small, medium, and large sized businesses.
CareerBuilder’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.careerbuilder.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
SaaS
Languages Supported
English
Product Type
Recruitment Software
Talent Management Software
CareerBuilder Product Quality vs. Competitors
Compared to its competitors, CareerBuilder's Product Quality score is rated right above Ladders, and is preceded by Indeed.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4/5 | |
| Monster | 3.7/5 |
| ZipRecruiter | 3.5/5 |
| Glassdoor | 3.4/5 |
| Indeed.com | 3.3/5 |
| CareerBuilder | 3.1/5 |
| Ladders | 3/5 |
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CareerBuilder Pricing
CareerBuilder ROI & Value For Money
3.4/5
CareerBuilder has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CareerBuilder's overall ROI score rated by its users and customers.
CareerBuilder Pricing Plans
CareerBuilder has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CareerBuilder?
Small Businesses
Medium Businesses
Large Enterprises
CareerBuilder Pricing vs. Competitors
Compared to its competitors, CareerBuilder's ROI score is rated right above Indeed.com, and is preceded by ZipRecruiter.
| COMPANY | Pricing Score | |
|---|---|---|
| 3.7/5 | |
| Monster | 3.7/5 |
| ZipRecruiter | 3.4/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
| Glassdoor | 3.1/5 |
| Ladders | 2.8/5 |
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CareerBuilder Customer Satisfaction (CSAT)
CareerBuilder Customer Satisfaction (CSAT) Score
50 / 100
CareerBuilder has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CareerBuilder Customer Satisfaction vs. Competitors
Compared to its competitors, CareerBuilder's Customer Satisfaction score is rated right above ZipRecruiter, and is preceded by Ladders.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| Monster | 71% |
| Glassdoor | 59% |
| Indeed.com | 58% |
| Ladders | 51% |
| CareerBuilder | 50% |
| ZipRecruiter | 47% |
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CareerBuilder Customer Service
3.4/5
CareerBuilder has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About CareerBuilder's Customer Service
Address
200 N LaSalle St, Chicago, IL 60601
Website
http://www.careerbuilder.com
Phone Number
(877) 345-5256
CareerBuilder's Social Links
CareerBuilder Customer Service vs. Competitors
Compared to its competitors, CareerBuilder's Customer Service score is rated right above Indeed.com, and is preceded by LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| 3.7/5 | |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
| Glassdoor | 3.1/5 |
| Ladders | 2.9/5 |
| ZipRecruiter | 2.8/5 |
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CareerBuilder as an Employer
2.9/5
CareerBuilder has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CareerBuilder scored a -6 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of CareerBuilder would recommend the brand to a friend. ENPS measures how likely CareerBuilder employees would recommend working at CareerBuilder to a friend.
Net Promoter Score
-6
NPS Score
| 29% | Promoters |
|---|---|
| 36% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 25% | Promoters |
|---|---|
| 20% | Passive |
| 55% | Detractors |
