GXS NPS & Customer Reviews

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GXS

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GXS

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About GXS' Brand

GXS is a B2B integration services provider that operates the GXS Trading Grid, an integration cloud. Among its major competitors, GXS is ranked in 5th place for NPS while IBM is 1st, and ASAP Systems is 2nd.

Brand at a Glance

100%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4/5

Customer Service

GXS Ranking

^#4 / 4 of its competitors

GXS NPS

GXS's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether GXS's customers would recommend using the product based on a scale of -100 to 100.

GXS Overall NPS

-34

NPS

33%	Promoters
0%	Passives
67%	Detractors

GXS NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2022 0	Sep 2022	0
Nov 2024 -33	Nov 2024	-33

How Other Brands Compare

GXS is ranked #4 for NPS among its competitors. IBM and ASAP Systems come in first and second, with 1 EDI Source coming in at third.

	GXS	IBM	ASAP Systems	1 EDI Source
Global Ranking	#-	#106	#-	#-
NPS	-34	26	0	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$119.05B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GXS NPS vs. Competitors

Compared to its competitors, GXS's NPS is rated right below DiCentral.

COMPANY		NPS Score
	IBM	26
	ASAP Systems	0
	1 EDI Source	0
	EXTOL International	0
	DiCentral	N/A
	GXS	-34

GXS Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of GXS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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100

100%

GXS Customer Loyalty vs. Competitors

Compared to its competitors, GXS's Customer Loyalty score is rated right above IBM.

COMPANY		Customer Loyalty Score
	GXS	100%
	IBM	79%
	1 EDI Source	10%
	ASAP Systems	N/A
	EXTOL International	N/A
	DiCentral	N/A

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GXS Product Quality

4/5

GXS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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GXS Product Information

GXS’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.gxs.com

Company Size: 5,001-10,000 Employees

Industry

Tech

SaaS

GXS Product Quality vs. Competitors

Compared to its competitors, GXS's Product Quality score is rated right above IBM.

COMPANY		Product Quality Score
	GXS	4/5
	IBM	3.8/5
	ASAP Systems	3.6/5
	1 EDI Source	3.2/5
	EXTOL International	N/A
	DiCentral	N/A

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GXS Pricing

GXS ROI & Value For Money

4/5

GXS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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GXS Pricing vs. Competitors

Compared to its competitors, GXS's ROI score is rated right above IBM, and is preceded by ASAP Systems.

COMPANY		Pricing Score
	ASAP Systems	4/5
	GXS	4/5
	IBM	3.8/5
	1 EDI Source	3.7/5
	EXTOL International	N/A
	DiCentral	N/A

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GXS Customer Satisfaction (CSAT)

GXS Customer Satisfaction (CSAT) Score

100 / 100

GXS has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

GXS Customer Satisfaction vs. Competitors

Compared to its competitors, GXS's Customer Satisfaction score is rated right above IBM.

COMPANY		Customer Satisfaction (CSAT) Score
	GXS	100%
	IBM	76%
	ASAP Systems	0%
	1 EDI Source	0%
	EXTOL International	0%
	DiCentral	0%

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GXS Customer Service

4/5

GXS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About GXS's Customer Service

Address

9711 Washingtonian Boulevard, Gaithersburg, MD

Website

http://www.gxs.com

Phone Number

1(800) 334-2255

GXS Customer Service vs. Competitors

Compared to its competitors, GXS's Customer Service score is rated right above IBM.

COMPANY		Customer Service Score
	GXS	4/5
	IBM	3.9/5
	ASAP Systems	3.7/5
	1 EDI Source	3.5/5
	EXTOL International	N/A
	DiCentral	N/A

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GXS as an Employer

3.4/5

GXS has a 3.4/5 stars for its overall company culture rated by their employees

top

CEO of GXS

Mark Barrenechea

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GXS scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of GXS would recommend the brand to a friend. ENPS measures how likely GXS employees would recommend working at GXS to a friend.

Net Promoter Score

-34

NPS Score

33%	Promoters
0%	Passive
67%	Detractors

Employee Net Promoter Score

-100

eNPS Score

0%	Promoters
0%	Passive
100%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail