-98
NPS
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Handy
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About Handy's Brand
Handy, formerly Handybook, is an app through which users can book cleaners, plumbers, handymen, and other household service providers. Among its major competitors, Handy is ranked in 3rd place for NPS while Thumbtack is 1st, and TaskRabbit is 2nd.
Brand at a Glance
45%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Handy Ranking
- #3 / 4 of its competitors
Handy NPS
Handy's Net Promoter Score (NPS) is a -98 with 0% Promoters, 2% Passives, and 98% Detractors. Net Promoter Score tracks whether Handy's customers would recommend using the product based on a scale of -100 to 100.
Handy Overall NPS
| 0% | Promoters |
|---|---|
| 2% | Passives |
| 98% | Detractors |
Handy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -97 | Dec 2021 | -97 |
Feb 2022 -97 | Feb 2022 | -97 |
May 2022 -97 | May 2022 | -97 |
Jun 2022 -97 | Jun 2022 | -97 |
Aug 2022 -97 | Aug 2022 | -97 |
Sep 2022 -97 | Sep 2022 | -97 |
Oct 2022 -97 | Oct 2022 | -97 |
Dec 2022 -97 | Dec 2022 | -97 |
Feb 2023 -98 | Feb 2023 | -98 |
Mar 2023 -98 | Mar 2023 | -98 |
Apr 2023 -98 | Apr 2023 | -98 |
May 2023 -98 | May 2023 | -98 |
How Other Brands Compare
Handy is ranked third for NPS among its competitors. Thumbtack and TaskRabbit come in first and second, with Porch coming in at #4.
Handy |  TaskRabbit |  Thumbtack |  Porch | |
| Global Ranking | #- | #655 | #- | #- |
| NPS | -98 | -35 | 2 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Handy NPS by Gender
Male customers rated Handy's NPS 8 points higher than Female customers.
Male
-92
Handy's NPS was rated -92 by Male customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Female
-100
Handy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Handy NPS by Ethnicity
Handy's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Handy NPS by Age
Handy's NPS was rated -100 points by customers ages 31-35 and customers ages 66+ on Comparably.
Handy NPS by Usage
Handy's NPS was rated the highest by customers who have used Handy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
Handy NPS vs. Competitors
Compared to its competitors, Handy's NPS is rated right below TaskRabbit.
| COMPANY | NPS Score | |
|---|---|---|
| Thumbtack | 2 |
 | MyClean | N/A |
| TaskRabbit | -35 |
| Handy | -98 |
Handy Customer Reviews
Out of the 7 Handy customer reviews 0 were positive and 7 were constructive. Handy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Handy Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Handy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Handy Customer Loyalty Score by Gender
Male customers rated Handy's Customer Loyalty score 3% higher than Female customers.
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Male
45%
Yes
Female
42%
Yes
Handy Customer Loyalty Score by Ethnicity
Handy's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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19
out of 100
Caucasian
36
out of 100
African American/Black
55
out of 100
Other
Handy Customer Loyalty Score by Age
Handy's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Handy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
56-60 10% | 56-60 | 10% |
66+ 64% | 66+ | 64% |
Handy Customer Loyalty Score by Usage
Handy's Customer Loyalty score was rated the highest by customers who have used Handy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Handy Customer Loyalty vs. Competitors
Compared to its competitors, Handy's Customer Loyalty score is rated right above MyClean, and is preceded by TaskRabbit.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thumbtack | 55% |
| TaskRabbit | 49% |
| Handy | 45% |
| MyClean | N/A |
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Handy Product Quality
1.5/5
Handy has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Handy Product Information
Handy’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://handy.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Real Estate
SaaS
Small Business Services
Quick Insights into Handy Product Quality
Handy's Product Quality score was rated highest by customers who have used Handy's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Handy Product Quality the Highest
Ranked Handy Product Quality the Lowest
Handy Product Quality Score by Gender
Handy's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Handy Product Quality Score by Ethnicity
Handy's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Handy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Handy Product Quality Score by Age
Handy's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Handy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Handy Product Quality Score by Usage
Handy's Product Quality score was rated 1.5 stars by customers who have used Handy's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Handy Product Quality vs. Competitors
Compared to its competitors, Handy's Product Quality score is rated right above MyClean, and is preceded by TaskRabbit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thumbtack | 3.2/5 |
| TaskRabbit | 2.6/5 |
| Handy | 1.5/5 |
| MyClean | N/A |
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Handy Pricing
Handy ROI & Value For Money
1.5/5
Handy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Handy ROI
Handy's ROI score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Handy ROI the Highest
Ranked Handy ROI the Lowest
Handy ROI Score by Gender
Handy's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Handy ROI Score by Ethnicity
Handy's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Handy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
Handy ROI Score by Age
Handy's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Handy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2 | 66+ | 2 |
Handy ROI Score by Usage
Handy's ROI score was rated 1.5 stars by customers who have used Handy's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Handy Pricing vs. Competitors
Compared to its competitors, Handy's ROI score is rated right above MyClean, and is preceded by TaskRabbit.
| COMPANY | Pricing Score | |
|---|---|---|
| Thumbtack | 3.3/5 |
| TaskRabbit | 2.5/5 |
| Handy | 1.5/5 |
| MyClean | N/A |
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Handy Customer Satisfaction (CSAT)
Handy Customer Satisfaction (CSAT) Score
4 / 100
Handy has an overall Customer Satisfaction score of 4 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Handy Customer Satisfaction
Handy's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Handy Customer Satisfaction the Highest
Ranked Handy Customer Satisfaction the Lowest
Handy Customer Satisfaction Score by Gender
Male customers rated Handy's Customer Satisfaction score 0 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Handy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Handy's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to African American/Black
Handy's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
Handy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Handy Customer Satisfaction Score by Usage
Handy's Customer Satisfaction score was rated 0 points by customers who have used Handy's products/services for Less than 1 Year.
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Handy Customer Satisfaction vs. Competitors
Compared to its competitors, Handy's Customer Satisfaction score is rated right above MyClean, and is preceded by TaskRabbit.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thumbtack | 48% |
| TaskRabbit | 33% |
| Handy | 4% |
| MyClean | 0% |
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Handy Customer Service
1.5/5
Handy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Handy's Customer Service
Address
Chelsea, NY
Website
http://handy.com
Phone Number
(888) 847-6036
Quick Insights into Handy Customer Service
Handy's Customer Service score was rated highest by customers who have used Handy's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Handy Customer Service the Highest
Ranked Handy Customer Service the Lowest
Handy Customer Service Score by Gender
Handy's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Handy Customer Service Score by Ethnicity
Handy's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Handy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Handy Customer Service Score by Age
Handy's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Handy Customer Service Score by Usage
Handy's Customer Service score was rated 1.5 stars by customers who have used Handy's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Handy Customer Service vs. Competitors
Compared to its competitors, Handy's Customer Service score is rated right above MyClean, and is preceded by TaskRabbit.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thumbtack | 3.3/5 |
| TaskRabbit | 2.5/5 |
| Handy | 1.5/5 |
| MyClean | N/A |
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Handy as an Employer
2.5/5
Handy has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Handy scored a -98 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Handy would recommend the brand to a friend. ENPS measures how likely Handy employees would recommend working at Handy to a friend.
Net Promoter Score
-98
NPS Score
| 0% | Promoters |
|---|---|
| 2% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 19% | Promoters |
|---|---|
| 9% | Passive |
| 72% | Detractors |
