-100
NPS
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Happy Family
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About Happy Family's Brand
Happy Family is committed to providing the best possible start for Baby's palate and her growing body. Among its major competitors, Happy Family is ranked in 3rd place for NPS while American Halal Company is 1st, and Baskin Robbins is 2nd.
Brand at a Glance
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Happy Family Ranking
- #3 / 3 of its competitors
Happy Family NPS
Happy Family's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Happy Family's customers would recommend using the product based on a scale of -100 to 100.
Happy Family Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Happy Family NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
How Other Brands Compare
Happy Family is ranked third for NPS among its competitors. American Halal Company and Baskin Robbins come in first and second.
Happy Family |  Baskin Robbins |  American Halal Company | |
| Global Ranking | #- | #87 | #- |
| NPS | -100 | 28 | 100 |
| Valuation Updated every 24 hours for public companies | - | $8.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Happy Family NPS vs. Competitors
Compared to its competitors, Happy Family's NPS is rated right below Baskin Robbins.
| COMPANY | NPS Score | |
|---|---|---|
| American Halal Company | 100 |
| Baskin Robbins | 28 |
| Happy Family | -100 |
Happy Family Product Quality
4/5
Happy Family has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Happy Family Product Information
Happy Family’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Healthcare
Happy Family Product Quality vs. Competitors
Compared to its competitors, Happy Family's Product Quality score is rated right below Baskin Robbins.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Halal Company | 4.5/5 |
| Baskin Robbins | 4.1/5 |
| Happy Family | 4/5 |
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Happy Family Pricing
Happy Family ROI & Value For Money
1.5/5
Happy Family has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Happy Family Pricing vs. Competitors
Compared to its competitors, Happy Family's ROI score is rated right below American Halal Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Baskin Robbins | 3.6/5 |
| American Halal Company | 2.2/5 |
| Happy Family | 1.5/5 |
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Happy Family Customer Satisfaction (CSAT)
Happy Family Customer Satisfaction (CSAT) Score
100 / 100
Happy Family has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Happy Family Customer Satisfaction vs. Competitors
Compared to its competitors, Happy Family's Customer Satisfaction score is rated right above Baskin Robbins, and is preceded by American Halal Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Halal Company | 100% |
| Happy Family | 100% |
| Baskin Robbins | 80% |
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Happy Family Customer Service
1.5/5
Happy Family has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Happy Family's Customer Service
Address
40 Fulton St. 17th FL, New York City, NY
Website
http://happyfamilybrands.com/
Happy Family Customer Service vs. Competitors
Compared to its competitors, Happy Family's Customer Service score is rated right below Baskin Robbins.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Halal Company | 4.5/5 |
| Baskin Robbins | 3.8/5 |
| Happy Family | 1.5/5 |
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