-34
NPS
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Hardy Diagnostics
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About Hardy Diagnostics' Brand
Hardy Diagnostics is proud to serve clinical and industrial laboratories with products to diagnose and prevent disease. Among its major competitors, Hardy Diagnostics is ranked in 5th place for NPS while Fisher Scientific is 1st, and Thermo Fisher Scientific is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Hardy Diagnostics Ranking
- #4 / 4 of its competitors
Hardy Diagnostics NPS
Hardy Diagnostics's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Hardy Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Hardy Diagnostics Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Hardy Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
How Other Brands Compare
Hardy Diagnostics is ranked #4 for NPS among its competitors. Fisher Scientific and Thermo Fisher Scientific come in first and second, with Bio-Rad Laboratories coming in at third.
Hardy Diagnostics |  Thermo Fisher Scientific |  Bio-Rad Laboratories |  Fisher Scientific | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -34 | 20 | 20 | 100 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $11.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hardy Diagnostics NPS vs. Competitors
Compared to its competitors, Hardy Diagnostics's NPS is rated right below VWR International.
| COMPANY | NPS Score | |
|---|---|---|
| Fisher Scientific | 100 |
| Thermo Fisher Scientific | 20 |
| Bio-Rad Laboratories | 20 |
 | OneSource | N/A |
 | VWR International | -7 |
| Hardy Diagnostics | -34 |
Hardy Diagnostics Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hardy Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hardy Diagnostics Customer Loyalty vs. Competitors
Compared to its competitors, Hardy Diagnostics's Customer Loyalty score is rated right above Fisher Scientific, and is preceded by VWR International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thermo Fisher Scientific | 79% |
| Bio-Rad Laboratories | 76% |
| VWR International | 73% |
| Hardy Diagnostics | 68% |
| Fisher Scientific | N/A |
| OneSource | N/A |
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Hardy Diagnostics Product Quality
3.5/5
Hardy Diagnostics has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Hardy Diagnostics Product Information
Hardy Diagnostics’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
Hardy Diagnostics Product Quality vs. Competitors
Compared to its competitors, Hardy Diagnostics's Product Quality score is rated right above OneSource, and is preceded by VWR International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fisher Scientific | 5/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Bio-Rad Laboratories | 3.7/5 |
| VWR International | 3.7/5 |
| Hardy Diagnostics | 3.5/5 |
| OneSource | N/A |
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Hardy Diagnostics Pricing
Hardy Diagnostics ROI & Value For Money
3.5/5
Hardy Diagnostics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hardy Diagnostics Pricing vs. Competitors
Compared to its competitors, Hardy Diagnostics's ROI score is rated right above Bio-Rad Laboratories, and is preceded by Thermo Fisher Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| Hardy Diagnostics | 3.5/5 |
| Bio-Rad Laboratories | 3.5/5 |
| VWR International | 3.3/5 |
| Fisher Scientific | N/A |
| OneSource | N/A |
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Hardy Diagnostics Customer Satisfaction (CSAT)
Hardy Diagnostics Customer Satisfaction (CSAT) Score
67 / 100
Hardy Diagnostics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hardy Diagnostics Customer Satisfaction vs. Competitors
Compared to its competitors, Hardy Diagnostics's Customer Satisfaction score is rated right above Bio-Rad Laboratories, and is preceded by VWR International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fisher Scientific | 100% |
| Thermo Fisher Scientific | 74% |
| VWR International | 67% |
| Hardy Diagnostics | 67% |
| Bio-Rad Laboratories | 60% |
| OneSource | 0% |
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Hardy Diagnostics Customer Service
3.5/5
Hardy Diagnostics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hardy Diagnostics's Customer Service
Address
1430 West McCoy Lane, Santa Maria, CA 93455
Website
http://www.hardydiagnostics.com/
Phone Number
(805)346-2766
Hardy Diagnostics Customer Service vs. Competitors
Compared to its competitors, Hardy Diagnostics's Customer Service score is rated right above VWR International, and is preceded by Bio-Rad Laboratories.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| Bio-Rad Laboratories | 3.5/5 |
| Hardy Diagnostics | 3.5/5 |
| VWR International | 3/5 |
| Fisher Scientific | N/A |
| OneSource | N/A |
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Hardy Diagnostics as an Employer
3.4/5
Hardy Diagnostics has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hardy Diagnostics scored a -34 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Hardy Diagnostics would recommend the brand to a friend. ENPS measures how likely Hardy Diagnostics employees would recommend working at Hardy Diagnostics to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
