84
NPS
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Harver
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About Harver's Brand
Harver is a remote-first global organization growing strong with over 350 Harverians in 20 different countries. We represent a collection of diverse backgrounds, experiences, ideas, and cultures, and what unites us is our purpose — putting purpose to work. We help our customers fulfill their mission by putting the right candidates in the right jobs at the right time. And the foundation behind our purpose? Our people. Our culture is driven by our people. From generous time off to Summer Friday hours and paid family leave, we want each Harverian to have the flexibility and freedom they need to bring their most authentic self to both work and home life. Among its major competitors, Harver is ranked in 1st place for NPS while HireVue is 2nd, and Phenom is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Harver Ranking
- #1 / 3 of its competitors
Harver NPS
Harver's Net Promoter Score (NPS) is a 84 with 89% Promoters, 6% Passives, and 5% Detractors. Net Promoter Score tracks whether Harver's customers would recommend using the product based on a scale of -100 to 100.
Harver Overall NPS
| 89% | Promoters |
|---|---|
| 6% | Passives |
| 5% | Detractors |
Harver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harver NPS by Usage
Harver's NPS was rated 67 points by customers who have used Harver's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Harver Product Quality
4.5/5
Harver has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Harver Product Information
Harver serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Harver supports Web devices and offers products for medium and large sized businesses.
Harver’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://harver.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Pre-employment Testing Software
Harver Product Quality vs. Competitors
Compared to its competitors, Harver's Product Quality score is rated right above HireVue.
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Harver Pricing
Harver ROI & Value For Money
4.4/5
Harver has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Harver Pricing Plans
Harver has a pricing structure that accommodates medium and large businesses.
Who Uses Harver?
Medium Businesses
Large Enterprises
Harver Pricing vs. Competitors
Compared to its competitors, Harver's ROI score is rated right above HireVue.
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Harver Customer Service
5/5
Harver has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Harver's Customer Service
Address
11700 Preston Road, Ste 660, #210, Dallas, TX 75230
Website
https://harver.com
Phone Number
1.800.283.6055
Harver Customer Service vs. Competitors
Compared to its competitors, Harver's Customer Service score is rated right above HireVue.
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Consumer vs. Employees
Harver scored a 84 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Harver would recommend the brand to a friend. ENPS measures how likely Harver employees would recommend working at Harver to a friend.
Net Promoter Score
84
NPS Score
| 89% | Promoters |
|---|---|
| 6% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
