0
NPS
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HealthcareSource
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About HealthcareSource's Brand
HealthcareSource is the leading provider of talent management software for the healthcare industry Among its major competitors, HealthcareSource is ranked in 3rd place for NPS while Hays is 1st, and Randstad is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
HealthcareSource Ranking
- #3 / 4 of its competitors
HealthcareSource NPS
HealthcareSource's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HealthcareSource's customers would recommend using the product based on a scale of -100 to 100.
HealthcareSource Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HealthcareSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
How Other Brands Compare
HealthcareSource is ranked third for NPS among its competitors. Hays and Randstad come in first and second, with Steward Health Care System coming in at #4.
HealthcareSource |  Randstad |  Hays |  Steward Health Care System | |
| Global Ranking | #- | #525 | #- | #- |
| NPS | 0 | 17 | 100 | -58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthcareSource NPS vs. Competitors
Compared to its competitors, HealthcareSource's NPS is rated right above API Healthcare, and is preceded by Randstad.
| COMPANY | NPS Score | |
|---|---|---|
| Hays | 100 |
| Randstad | 17 |
| HealthcareSource | 0 |
 | API Healthcare | N/A |
| Steward Health Care System | -58 |
HealthcareSource Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HealthcareSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HealthcareSource Customer Loyalty vs. Competitors
Compared to its competitors, HealthcareSource's Customer Loyalty score is rated right above API Healthcare, and is preceded by Steward Health Care System.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hays | 100% |
| Randstad | 78% |
| Steward Health Care System | 45% |
| HealthcareSource | 10% |
| API Healthcare | N/A |
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HealthcareSource Product Quality
2.2/5
HealthcareSource has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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HealthcareSource Product Information
HealthcareSource’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
HealthcareSource Product Quality vs. Competitors
Compared to its competitors, HealthcareSource's Product Quality score is rated right above Steward Health Care System, and is preceded by Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hays | 5/5 |
| Randstad | 3.7/5 |
| HealthcareSource | 2.2/5 |
| Steward Health Care System | 1.9/5 |
| API Healthcare | N/A |
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HealthcareSource Pricing
HealthcareSource ROI & Value For Money
2.5/5
HealthcareSource has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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HealthcareSource Pricing vs. Competitors
Compared to its competitors, HealthcareSource's ROI score is rated right above Steward Health Care System, and is preceded by Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| Hays | 5/5 |
| Randstad | 3.7/5 |
| HealthcareSource | 2.5/5 |
| Steward Health Care System | 1.7/5 |
| API Healthcare | N/A |
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HealthcareSource Customer Satisfaction (CSAT)
HealthcareSource Customer Satisfaction (CSAT) Score
50 / 100
HealthcareSource has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HealthcareSource Customer Satisfaction vs. Competitors
Compared to its competitors, HealthcareSource's Customer Satisfaction score is rated right above Steward Health Care System, and is preceded by Hays.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Randstad | 69% |
| Hays | 50% |
| HealthcareSource | 50% |
| Steward Health Care System | 22% |
| API Healthcare | 0% |
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HealthcareSource Customer Service
1.5/5
HealthcareSource has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About HealthcareSource's Customer Service
Address
100 Sylvan Road, Suite 100, Woburn, MA 01801
Website
http://www.healthcaresource.com
Phone Number
(800)869-5200
HealthcareSource's Social Links
HealthcareSource Customer Service vs. Competitors
Compared to its competitors, HealthcareSource's Customer Service score is rated right above API Healthcare, and is preceded by Steward Health Care System.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hays | 5/5 |
| Randstad | 3.7/5 |
| Steward Health Care System | 1.8/5 |
| HealthcareSource | 1.5/5 |
| API Healthcare | N/A |
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HealthcareSource as an Employer
4.8/5
HealthcareSource has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HealthcareSource scored a 0 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthcareSource would recommend the brand to a friend. ENPS measures how likely HealthcareSource employees would recommend working at HealthcareSource to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 89% | Promoters |
|---|---|
| 7% | Passive |
| 4% | Detractors |
