-18
NPS
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HealthPartners
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About HealthPartners' Brand
HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota. Among its major competitors, HealthPartners is ranked in 3rd place for NPS while Bluestone is 1st, and The Cigna Group is 2nd.Their current valuation is $33.13M
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
HealthPartners CMO
Mark Hansberry
Mark Hansberry serves as the SVP and Chief Marketing Officer of HealthPartners. Mark started at HealthPartners in February of 2017. Mark currently resides in Greater Minneapolis-St. Paul Area.
HealthPartners Ranking
- #3 / 4 of its competitors
HealthPartners NPS
HealthPartners's Net Promoter Score (NPS) is a -18 with 33% Promoters, 16% Passives, and 51% Detractors. Net Promoter Score tracks whether HealthPartners's customers would recommend using the product based on a scale of -100 to 100.
HealthPartners Overall NPS
| 33% | Promoters |
|---|---|
| 16% | Passives |
| 51% | Detractors |
HealthPartners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -24 | Sep 2024 | -24 |
Oct 2024 -23 | Oct 2024 | -23 |
Nov 2024 -21 | Nov 2024 | -21 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -20 | Feb 2025 | -20 |
Apr 2025 -20 | Apr 2025 | -20 |
May 2025 -21 | May 2025 | -21 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -21 | Aug 2025 | -21 |
Oct 2025 -17 | Oct 2025 | -17 |
Dec 2025 -20 | Dec 2025 | -20 |
How Other Brands Compare
HealthPartners is ranked third for NPS among its competitors. Bluestone and The Cigna Group come in first and second, with AETEA coming in at #4. Among those competitors, it is the third most valued company behind The Cigna Group.
HealthPartners |  The Cigna Group |  Bluestone |  AETEA | |
| Global Ranking | #- | #500 | #- | #- |
| NPS | -18 | -7 | 42 | - |
| Valuation Updated every 24 hours for public companies | $33.13M | $84.22B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthPartners NPS by Gender
Female customers rated HealthPartners's NPS 43 points higher than Male customers.
Male
-56
HealthPartners's NPS was rated -56 by Male customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
Female
-13
HealthPartners's NPS was rated -13 by Female customers on Comparably.
32%
Promoters
23%
Passives
45%
Detractors
HealthPartners NPS by Ethnicity
HealthPartners's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -35 | Caucasian | -35 |
Other -34 | Other | -34 |
HealthPartners NPS by Age
HealthPartners's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
HealthPartners NPS by Usage
HealthPartners's NPS was rated the highest by customers who have used HealthPartners's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -37 | Over 10 Years | -37 |
HealthPartners NPS vs. Competitors
Compared to its competitors, HealthPartners's NPS is rated right below The Cigna Group.
| COMPANY | NPS Score | |
|---|---|---|
| Bluestone | 42 |
| AETEA | N/A |
| The Cigna Group | -7 |
| HealthPartners | -18 |
HealthPartners Customer Reviews
Out of the 10 HealthPartners customer reviews 6 were positive and 4 were constructive. HealthPartners customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HealthPartners Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of HealthPartners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HealthPartners Customer Loyalty Score by Gender
Male customers rated HealthPartners's Customer Loyalty score 15% higher than Female customers.
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Male
78%
Yes
Female
63%
Yes
HealthPartners Customer Loyalty Score by Ethnicity
HealthPartners's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HealthPartners.
72
out of 100
Caucasian
55
out of 100
Other
HealthPartners Customer Loyalty Score by Age
HealthPartners's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 55% | 46-50 | 55% |
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
61-65 55% | 61-65 | 55% |
66+ 78% | 66+ | 78% |
HealthPartners Customer Loyalty Score by Usage
HealthPartners's Customer Loyalty score was rated the highest by customers who have used HealthPartners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HealthPartners Customer Loyalty Score by Industry
HealthPartners's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HealthPartners Customer Loyalty vs. Competitors
Compared to its competitors, HealthPartners's Customer Loyalty score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bluestone | 87% |
| The Cigna Group | 73% |
| HealthPartners | 70% |
| AETEA | N/A |
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HealthPartners Product Quality
3/5
HealthPartners has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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HealthPartners Product Information
HealthPartners’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated HealthPartners's product the highest. Reviewers from the Education industry rated HealthPartners the lowest at 1.6.
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into HealthPartners Product Quality
HealthPartners's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers who have used HealthPartners's products/services for 2 to 5 Years.
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Ranked HealthPartners Product Quality the Highest
Ranked HealthPartners Product Quality the Lowest
HealthPartners Product Quality Score by Gender
Female customers rated HealthPartners's Product Quality score 0.9 stars higher than Male customers.
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Male
2.1/5
Female
3/5
HealthPartners Product Quality Score by Ethnicity
HealthPartners's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HealthPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.5 | Other | 2.5 |
HealthPartners Product Quality Score by Age
HealthPartners's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HealthPartners.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3 | 51-55 | 3 |
56-60 4.6 | 56-60 | 4.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.1 | 66+ | 2.1 |
HealthPartners Product Quality Score by Usage
HealthPartners's Product Quality score was rated the highest by customers who have used HealthPartners's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HealthPartners Product Quality Score by Industry
HealthPartners's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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HealthPartners Product Quality vs. Competitors
Compared to its competitors, HealthPartners's Product Quality score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bluestone | 3.8/5 |
| The Cigna Group | 3/5 |
| HealthPartners | 3/5 |
| AETEA | N/A |
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HealthPartners Pricing
HealthPartners ROI & Value For Money
2.9/5
HealthPartners has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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HealthPartners Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from HealthPartners.
Quick Insights into HealthPartners ROI
HealthPartners's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Education industry.
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Ranked HealthPartners ROI the Highest
Ranked HealthPartners ROI the Lowest
HealthPartners ROI Score by Gender
Female customers rated HealthPartners's ROI score 1.2 stars higher than Male customers.
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Male
1.9/5
Female
3.1/5
HealthPartners ROI Score by Ethnicity
HealthPartners's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HealthPartners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.5 | Other | 2.5 |
HealthPartners ROI Score by Age
HealthPartners's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3 | 51-55 | 3 |
56-60 4.5 | 56-60 | 4.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.1 | 66+ | 2.1 |
HealthPartners ROI Score by Usage
HealthPartners's ROI score was rated the highest by customers who have used HealthPartners's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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HealthPartners ROI Score by Industry
HealthPartners's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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HealthPartners Pricing vs. Competitors
Compared to its competitors, HealthPartners's ROI score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Bluestone | 3.4/5 |
| The Cigna Group | 2.9/5 |
| HealthPartners | 2.9/5 |
| AETEA | N/A |
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HealthPartners Customer Satisfaction (CSAT)
HealthPartners Customer Satisfaction (CSAT) Score
54 / 100
HealthPartners has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
29%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HealthPartners Customer Satisfaction
HealthPartners's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers who have used HealthPartners's products/services for 2 to 5 Years.
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Ranked HealthPartners Customer Satisfaction the Highest
Ranked HealthPartners Customer Satisfaction the Lowest
HealthPartners Customer Satisfaction Score by Gender
Female customers rated HealthPartners's Customer Satisfaction score 35 points higher than Male customers.
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27 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 53% |
62 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
HealthPartners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HealthPartners' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
32%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
47%
CSAT according to Other
HealthPartners' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
HealthPartners Customer Satisfaction Score by Age
HealthPartners's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 60% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 25% |
HealthPartners Customer Satisfaction Score by Usage
HealthPartners's Customer Satisfaction score was rated the highest by customers who have used HealthPartners's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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HealthPartners Customer Satisfaction Score by Industry
HealthPartners's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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}HealthPartners Customer Satisfaction vs. Competitors
Compared to its competitors, HealthPartners's Customer Satisfaction score is rated right above The Cigna Group, and is preceded by Bluestone.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bluestone | 100% |
| HealthPartners | 54% |
| The Cigna Group | 48% |
| AETEA | 0% |
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HealthPartners Customer Service
2.8/5
HealthPartners has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About HealthPartners's Customer Service
Address
8170 – 33rd Avenue South, Bloomington, MN
Website
https://www.healthpartners.com
Quick Insights into HealthPartners Customer Service
HealthPartners's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used HealthPartners's products/services for 2 to 5 Years.
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Ranked HealthPartners Customer Service the Highest
Ranked HealthPartners Customer Service the Lowest
HealthPartners Customer Service Score by Gender
Female customers rated HealthPartners's Customer Service score 1 stars higher than Male customers.
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Male
2/5
Female
3/5
HealthPartners Customer Service Score by Ethnicity
HealthPartners's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.2 | Other | 2.2 |
HealthPartners Customer Service Score by Age
HealthPartners's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.9 | 51-55 | 2.9 |
56-60 4.5 | 56-60 | 4.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.2 | 66+ | 2.2 |
HealthPartners Customer Service Score by Usage
HealthPartners's Customer Service score was rated the highest by customers who have used HealthPartners's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HealthPartners Customer Service Score by Industry
HealthPartners's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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HealthPartners Customer Service vs. Competitors
Compared to its competitors, HealthPartners's Customer Service score is rated right above AETEA, and is preceded by The Cigna Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bluestone | 3.4/5 |
| The Cigna Group | 3/5 |
| HealthPartners | 2.8/5 |
| AETEA | N/A |
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HealthPartners as an Employer
2.8/5
HealthPartners has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
HealthPartners scored a -18 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthPartners would recommend the brand to a friend. ENPS measures how likely HealthPartners employees would recommend working at HealthPartners to a friend.
Net Promoter Score
-18
NPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
