100
NPS
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HealthPlan Services
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About HealthPlan Services' Brand
HealthPlan Services (HPS) is the nation’s largest independent provider of technology solutions to the insurance and managed care industries. Among its major competitors, HealthPlan Services is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.
Brand at a Glance
5/5
Product Quality
HealthPlan Services Ranking
- #1 / 4 of its competitors
HealthPlan Services NPS
HealthPlan Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HealthPlan Services's customers would recommend using the product based on a scale of -100 to 100.
HealthPlan Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HealthPlan Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
How Other Brands Compare
HealthPlan Services is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with FedNat coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HealthPlan Services NPS vs. Competitors
Compared to its competitors, HealthPlan Services's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| HealthPlan Services | 100 |
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
 | CoCo | -100 |
HealthPlan Services Product Quality
5/5
HealthPlan Services has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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HealthPlan Services Product Information
HealthPlan Services’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.healthplan.com/
Industry
Tech
FinTech
Insurance
HealthPlan Services Product Quality vs. Competitors
Compared to its competitors, HealthPlan Services's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| HealthPlan Services | 5/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| CoCo | 2.5/5 |
| Assurant | 1.9/5 |
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HealthPlan Services as an Employer
2.7/5
HealthPlan Services has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
HealthPlan Services scored a 100 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of HealthPlan Services would recommend the brand to a friend. ENPS measures how likely HealthPlan Services employees would recommend working at HealthPlan Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
