-28
NPS
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Hi-Rez Studios
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About Hi-Rez Studios' Brand
Hi-Rez Studios is a video game studio, providing online interactive entertainment for its users. Among its major competitors, Hi-Rez Studios is ranked in 3rd place for NPS while Riot Games is 1st, and Blizzard Entertainment is 2nd. Overall, Hi-Rez Studios has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Hi-Rez Studios Ranking
- #3 / 3 of its competitors
Hi-Rez Studios NPS
Hi-Rez Studios's Net Promoter Score (NPS) is a -28 with 35% Promoters, 2% Passives, and 63% Detractors. Net Promoter Score tracks whether Hi-Rez Studios's customers would recommend using the product based on a scale of -100 to 100.
Hi-Rez Studios Overall NPS
| 35% | Promoters |
|---|---|
| 2% | Passives |
| 63% | Detractors |
Hi-Rez Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -17 | May 2022 | -17 |
Jun 2022 -23 | Jun 2022 | -23 |
Jul 2022 -27 | Jul 2022 | -27 |
Aug 2022 -25 | Aug 2022 | -25 |
Sep 2022 -27 | Sep 2022 | -27 |
Dec 2022 -29 | Dec 2022 | -29 |
May 2023 -25 | May 2023 | -25 |
Jul 2023 -27 | Jul 2023 | -27 |
Nov 2023 -25 | Nov 2023 | -25 |
Dec 2023 -25 | Dec 2023 | -25 |
Jun 2024 -27 | Jun 2024 | -27 |
Feb 2025 -29 | Feb 2025 | -29 |
How Other Brands Compare
Hi-Rez Studios is ranked third for NPS among its competitors. Riot Games and Blizzard Entertainment come in first and second.
Hi-Rez Studios |  Riot Games |  Blizzard Entertainment | |
| Global Ranking | #- | #77 | #366 |
| NPS | -28 | 23 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.52B | $77.90B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hi-Rez Studios NPS by Gender
Female customers rated Hi-Rez Studios's NPS 8 points higher than Male customers.
Male
-42
Hi-Rez Studios's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-34
Hi-Rez Studios's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Hi-Rez Studios NPS by Ethnicity
Hi-Rez Studios's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -100 | African American/Black | -100 |
Other -50 | Other | -50 |
Hi-Rez Studios NPS by Age
Hi-Rez Studios's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Hi-Rez Studios NPS by Usage
Hi-Rez Studios's NPS was rated the highest by customers who have used Hi-Rez Studios's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Hi-Rez Studios NPS vs. Competitors
Compared to its competitors, Hi-Rez Studios's NPS is rated right below Blizzard Entertainment.
| COMPANY | NPS Score | |
|---|---|---|
| Riot Games | 23 |
| Blizzard Entertainment | 10 |
| Hi-Rez Studios | -28 |
Hi-Rez Studios Customer Reviews
Out of the 3 Hi-Rez Studios customer reviews 0 were positive and 3 were constructive. Hi-Rez Studios customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Hi-Rez Studios Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hi-Rez Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hi-Rez Studios Customer Loyalty Score by Gender
Male customers rated Hi-Rez Studios's Customer Loyalty score 21% higher than Female customers.
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Male
91%
Yes
Female
70%
Yes
Hi-Rez Studios Customer Loyalty Score by Ethnicity
Hi-Rez Studios's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hi-Rez Studios.
89
out of 100
Caucasian
100
out of 100
Hispanic or Latino
40
out of 100
African American/Black
100
out of 100
Other
Hi-Rez Studios Customer Loyalty Score by Age
Hi-Rez Studios's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
Hi-Rez Studios Customer Loyalty Score by Usage
Hi-Rez Studios's Customer Loyalty score was rated the highest by customers who have used Hi-Rez Studios's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hi-Rez Studios Customer Loyalty Score by Industry
Hi-Rez Studios's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hi-Rez Studios Customer Loyalty vs. Competitors
Compared to its competitors, Hi-Rez Studios's Customer Loyalty score is rated right above Blizzard Entertainment, and is preceded by Riot Games.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Riot Games | 83% |
| Hi-Rez Studios | 83% |
| Blizzard Entertainment | 75% |
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Hi-Rez Studios Product Quality
3/5
Hi-Rez Studios has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Hi-Rez Studios Product Information
Hi-Rez Studios’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Hi-Rez Studios's product the highest. Reviewers from the Tech industry rated Hi-Rez Studios the lowest at 1.8.
- Website
- http://www.hirezstudios.com
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Quick Insights into Hi-Rez Studios Product Quality
Hi-Rez Studios's Product Quality score was rated highest by customers who have used Hi-Rez Studios's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Hi-Rez Studios Product Quality the Highest
Ranked Hi-Rez Studios Product Quality the Lowest
Hi-Rez Studios Product Quality Score by Gender
Male customers rated Hi-Rez Studios's Product Quality score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Hi-Rez Studios Product Quality Score by Ethnicity
Hi-Rez Studios's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.7 | Other | 2.7 |
Hi-Rez Studios Product Quality Score by Age
Hi-Rez Studios's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.2 | 26-30 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
Hi-Rez Studios Product Quality Score by Usage
Hi-Rez Studios's Product Quality score was rated the highest by customers who have used Hi-Rez Studios's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Hi-Rez Studios Product Quality Score by Industry
Hi-Rez Studios's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hi-Rez Studios Product Quality vs. Competitors
Compared to its competitors, Hi-Rez Studios's Product Quality score is rated right below Blizzard Entertainment.
| COMPANY | Product Quality Score | |
|---|---|---|
| Riot Games | 3.7/5 |
| Blizzard Entertainment | 3.5/5 |
| Hi-Rez Studios | 3/5 |
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Hi-Rez Studios Pricing
Hi-Rez Studios ROI & Value For Money
3/5
Hi-Rez Studios has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Hi-Rez Studios Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Hi-Rez Studios.
Quick Insights into Hi-Rez Studios ROI
Hi-Rez Studios's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Hi-Rez Studios ROI the Highest
Ranked Hi-Rez Studios ROI the Lowest
Hi-Rez Studios ROI Score by Gender
Hi-Rez Studios's ROI score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Hi-Rez Studios ROI Score by Ethnicity
Hi-Rez Studios's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.9 | Other | 2.9 |
Hi-Rez Studios ROI Score by Age
Hi-Rez Studios's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hi-Rez Studios.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 2.2 | 26-30 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
Hi-Rez Studios ROI Score by Usage
Hi-Rez Studios's ROI score was rated the highest by customers who have used Hi-Rez Studios's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hi-Rez Studios ROI Score by Industry
Hi-Rez Studios's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hi-Rez Studios Pricing vs. Competitors
Compared to its competitors, Hi-Rez Studios's ROI score is rated right below Blizzard Entertainment.
| COMPANY | Pricing Score | |
|---|---|---|
| Riot Games | 3.6/5 |
| Blizzard Entertainment | 3.2/5 |
| Hi-Rez Studios | 3/5 |
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Hi-Rez Studios Customer Satisfaction (CSAT)
Hi-Rez Studios Customer Satisfaction (CSAT) Score
38 / 100
Hi-Rez Studios has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hi-Rez Studios Customer Satisfaction
Hi-Rez Studios's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Hi-Rez Studios Customer Satisfaction the Highest
Ranked Hi-Rez Studios Customer Satisfaction the Lowest
Hi-Rez Studios Customer Satisfaction Score by Gender
Male customers rated Hi-Rez Studios's Customer Satisfaction score 0 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 7% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Hi-Rez Studios Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hi-Rez Studios' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
63%
CSAT according to Hispanic or Latino
Hi-Rez Studios' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
Hi-Rez Studios' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Hi-Rez Studios' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Hi-Rez Studios Customer Satisfaction Score by Age
Hi-Rez Studios's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 28% | |||||||||||||||
| 26-30 | 20% | |||||||||||||||
| 36-40 | 0% |
Hi-Rez Studios Customer Satisfaction Score by Usage
Hi-Rez Studios's Customer Satisfaction score was rated the highest by customers who have used Hi-Rez Studios's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hi-Rez Studios Customer Satisfaction Score by Industry
Hi-Rez Studios's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Hi-Rez Studios Customer Satisfaction vs. Competitors
Compared to its competitors, Hi-Rez Studios's Customer Satisfaction score is rated right below Blizzard Entertainment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Riot Games | 70% |
| Blizzard Entertainment | 43% |
| Hi-Rez Studios | 38% |
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Hi-Rez Studios Customer Service
2.9/5
Hi-Rez Studios has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Hi-Rez Studios's Customer Service
Address
3750 Brookside Parkway, Alpharetta, GA, USA, Alpharetta, GA 30022-1434
Website
http://www.hirezstudios.com
Phone Number
16782482969
Quick Insights into Hi-Rez Studios Customer Service
Hi-Rez Studios's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Hi-Rez Studios's products/services for Over 10 Years.
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Ranked Hi-Rez Studios Customer Service the Highest
Ranked Hi-Rez Studios Customer Service the Lowest
Hi-Rez Studios Customer Service Score by Gender
Male customers rated Hi-Rez Studios's Customer Service score 0.2 stars higher than Female customers.
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Male
2.2/5
Female
2/5
Hi-Rez Studios Customer Service Score by Ethnicity
Hi-Rez Studios's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.7 | Other | 2.7 |
Hi-Rez Studios Customer Service Score by Age
Hi-Rez Studios's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hi-Rez Studios.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 1.9 | 26-30 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
Hi-Rez Studios Customer Service Score by Usage
Hi-Rez Studios's Customer Service score was rated the highest by customers who have used Hi-Rez Studios's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hi-Rez Studios Customer Service Score by Industry
Hi-Rez Studios's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Hi-Rez Studios Customer Service vs. Competitors
Compared to its competitors, Hi-Rez Studios's Customer Service score is rated right below Blizzard Entertainment.
| COMPANY | Customer Service Score | |
|---|---|---|
| Riot Games | 3.5/5 |
| Blizzard Entertainment | 3.2/5 |
| Hi-Rez Studios | 2.9/5 |
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Hi-Rez Studios as an Employer
4.6/5
Hi-Rez Studios has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Hi-Rez Studios scored a -28 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Hi-Rez Studios would recommend the brand to a friend. ENPS measures how likely Hi-Rez Studios employees would recommend working at Hi-Rez Studios to a friend.
Net Promoter Score
-28
NPS Score
| 35% | Promoters |
|---|---|
| 2% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
