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NPS
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Highmark Health
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About Highmark Health's Brand
Highmark Health is the second largest integrated health care delivery and financing network in the nation based on revenue and is based in Pittsburgh, PA. Among its major competitors, Highmark Health is ranked in 2nd place for NPS while Kaiser Permanente is 1st, and UPMC is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Highmark Health CMO
Highmark Health Ranking
- #2 / 4 of its competitors
Highmark Health NPS
Highmark Health's Net Promoter Score (NPS) is a -1 with 40% Promoters, 19% Passives, and 41% Detractors. Net Promoter Score tracks whether Highmark Health's customers would recommend using the product based on a scale of -100 to 100.
Highmark Health Overall NPS
| 40% | Promoters |
|---|---|
| 19% | Passives |
| 41% | Detractors |
Highmark Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 6 | Mar 2023 | 6 |
Apr 2023 3 | Apr 2023 | 3 |
Jul 2023 -2 | Jul 2023 | -2 |
Jan 2024 -4 | Jan 2024 | -4 |
Mar 2024 -3 | Mar 2024 | -3 |
Apr 2024 -2 | Apr 2024 | -2 |
Jun 2024 -2 | Jun 2024 | -2 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -3 | Aug 2024 | -3 |
Oct 2024 -2 | Oct 2024 | -2 |
Dec 2024 -3 | Dec 2024 | -3 |
Mar 2025 -1 | Mar 2025 | -1 |
How Other Brands Compare
Highmark Health is ranked second for NPS among its competitors. Kaiser Permanente and UPMC come in first and third, with Elevance Health coming in at #4.
Highmark Health |  Kaiser Permanente |  Elevance Health |  UPMC | |
| Global Ranking | #- | #188 | #521 | #- |
| NPS | -1 | 1 | -39 | -9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $86.64B | $145.13M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Highmark Health NPS by Gender
Female customers rated Highmark Health's NPS 40 points higher than Male customers.
Male
-40
Highmark Health's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
0
Highmark Health's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Highmark Health NPS by Ethnicity
Highmark Health's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Other 0 | Other | 0 |
Highmark Health NPS by Age
Highmark Health's NPS was rated -34 points by customers ages 26-30 on Comparably.
Highmark Health NPS by Usage
Highmark Health's NPS was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -60 | Over 10 Years | -60 |
Highmark Health NPS vs. Competitors
Compared to its competitors, Highmark Health's NPS is rated right above UPMC, and is preceded by Kaiser Permanente.
| COMPANY | NPS Score | |
|---|---|---|
| Kaiser Permanente | 1 |
| Highmark Health | -1 |
| UPMC | -9 |
| Elevance Health | -39 |
 | Aetna | -67 |
Highmark Health Customer Reviews
Out of the 3 Highmark Health customer reviews 1 was positive and 2 were constructive. Highmark Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Highmark Health Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Highmark Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Highmark Health Customer Loyalty Score by Gender
Highmark Health's Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.
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Male
82%
Yes
Female
82%
Yes
Highmark Health Customer Loyalty Score by Ethnicity
Highmark Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Highmark Health.
74
out of 100
Caucasian
100
out of 100
Other
Highmark Health Customer Loyalty Score by Age
Highmark Health's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Highmark Health Customer Loyalty Score by Usage
Highmark Health's Customer Loyalty score was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Highmark Health Customer Loyalty Score by Industry
Highmark Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Highmark Health Customer Loyalty vs. Competitors
Compared to its competitors, Highmark Health's Customer Loyalty score is rated right above UPMC, and is preceded by Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Highmark Health | 78% |
| UPMC | 69% |
| Elevance Health | 66% |
| Aetna | 62% |
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Highmark Health Product Quality
3.4/5
Highmark Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Highmark Health Product Information
Highmark Health’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Highmark Health's product the highest. Reviewers from the Tech industry rated Highmark Health the lowest at 3.4.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Highmark Health Product Quality
Highmark Health's Product Quality score was rated highest by customers who have used Highmark Health's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Highmark Health Product Quality the Highest
Ranked Highmark Health Product Quality the Lowest
Highmark Health Product Quality Score by Gender
Female customers rated Highmark Health's Product Quality score 0.7 stars higher than Male customers.
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Male
2.7/5
Female
3.4/5
Highmark Health Product Quality Score by Ethnicity
Highmark Health's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Highmark Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.5 | Other | 3.5 |
Highmark Health Product Quality Score by Age
Highmark Health's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Highmark Health Product Quality Score by Usage
Highmark Health's Product Quality score was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Highmark Health Product Quality Score by Industry
Highmark Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Highmark Health Product Quality vs. Competitors
Compared to its competitors, Highmark Health's Product Quality score is rated right above Kaiser Permanente.
| COMPANY | Product Quality Score | |
|---|---|---|
| Highmark Health | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| UPMC | 3/5 |
| Elevance Health | 2.3/5 |
| Aetna | 1.6/5 |
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Highmark Health Pricing
Highmark Health ROI & Value For Money
3.5/5
Highmark Health has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Highmark Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Highmark Health.
Quick Insights into Highmark Health ROI
Highmark Health's ROI score was rated highest by customers who have used Highmark Health's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Highmark Health ROI the Highest
Ranked Highmark Health ROI the Lowest
Highmark Health ROI Score by Gender
Female customers rated Highmark Health's ROI score 0.9 stars higher than Male customers.
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Male
2.4/5
Female
3.3/5
Highmark Health ROI Score by Ethnicity
Highmark Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Highmark Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.1 | Other | 3.1 |
Highmark Health ROI Score by Age
Highmark Health's ROI score was rated 1.6 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
Highmark Health ROI Score by Usage
Highmark Health's ROI score was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Highmark Health ROI Score by Industry
Highmark Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Highmark Health Pricing vs. Competitors
Compared to its competitors, Highmark Health's ROI score is rated right above Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Highmark Health | 3.5/5 |
| Kaiser Permanente | 3.2/5 |
| UPMC | 2.9/5 |
| Elevance Health | 2.2/5 |
| Aetna | 1.5/5 |
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Highmark Health Customer Satisfaction (CSAT)
Highmark Health Customer Satisfaction (CSAT) Score
54 / 100
Highmark Health has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
14%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Highmark Health Customer Satisfaction
Highmark Health's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Highmark Health's products/services for Over 10 Years.
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Ranked Highmark Health Customer Satisfaction the Highest
Ranked Highmark Health Customer Satisfaction the Lowest
Highmark Health Customer Satisfaction Score by Gender
Female customers rated Highmark Health's Customer Satisfaction score 45 points higher than Male customers.
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30 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Highmark Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Highmark Health's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to Other
Highmark Health's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Highmark Health Customer Satisfaction Score by Usage
Highmark Health's Customer Satisfaction score was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Highmark Health Customer Satisfaction Score by Industry
Highmark Health's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"label": "Tech",
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}Highmark Health Customer Satisfaction vs. Competitors
Compared to its competitors, Highmark Health's Customer Satisfaction score is rated right above UPMC, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaiser Permanente | 55% |
| Highmark Health | 55% |
| UPMC | 54% |
| Elevance Health | 30% |
| Aetna | 14% |
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Highmark Health Customer Service
3.5/5
Highmark Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Highmark Health's Customer Service
Address
120 Fifth Avenue Place, Pittsburgh, PA 15222
Website
http://www.highmarkhealth.org
Phone Number
(412) 544-7000
Highmark Health's Social Links
Quick Insights into Highmark Health Customer Service
Highmark Health's Customer Service score was rated highest by customers who have used Highmark Health's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Highmark Health Customer Service the Highest
Ranked Highmark Health Customer Service the Lowest
Highmark Health Customer Service Score by Gender
Female customers rated Highmark Health's Customer Service score 1 stars higher than Male customers.
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Male
2.3/5
Female
3.3/5
Highmark Health Customer Service Score by Ethnicity
Highmark Health's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Highmark Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 3.1 | Other | 3.1 |
Highmark Health Customer Service Score by Age
Highmark Health's Customer Service score was rated 1.5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Highmark Health Customer Service Score by Usage
Highmark Health's Customer Service score was rated the highest by customers who have used Highmark Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Highmark Health Customer Service Score by Industry
Highmark Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Highmark Health Customer Service vs. Competitors
Compared to its competitors, Highmark Health's Customer Service score is rated right above Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Highmark Health | 3.5/5 |
| Kaiser Permanente | 3.3/5 |
| UPMC | 3/5 |
| Elevance Health | 2.1/5 |
| Aetna | 1.5/5 |
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Highmark Health as an Employer
2.9/5
Highmark Health has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Highmark Health scored a -1 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Highmark Health would recommend the brand to a friend. ENPS measures how likely Highmark Health employees would recommend working at Highmark Health to a friend.
Net Promoter Score
-1
NPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
