100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hochtief
Marketing or Exec? Claim Your Free Account
About Hochtief's Brand
HOCHTIEF's reporting on climate protection has been honored for its transparency and for that–for the fourth time in a row–HOCHTIEF has Among its major competitors, Hochtief is ranked in 2nd place for NPS while Halff Associates is 1st, and Skanska is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Hochtief Ranking
- #2 / 4 of its competitors
Hochtief NPS
Hochtief's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hochtief's customers would recommend using the product based on a scale of -100 to 100.
Hochtief Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hochtief NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Hochtief is ranked second for NPS among its competitors. Halff Associates and Skanska come in first and third, with AECOM coming in at #4.
Hochtief |  AECOM |  Halff Associates |  Skanska | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | 100 | 12 | 100 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hochtief Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hochtief users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hochtief Customer Loyalty vs. Competitors
Compared to its competitors, Hochtief's Customer Loyalty score is rated right above Halff Associates.
Unlock Hochtief Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hochtief Customer Loyalty vs. Competitors data and gain insights into your customers today.
Hochtief Product Quality
5/5
Hochtief has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hochtief's overall Product Quality score rated by its users and customers.
Hochtief Product Information
Hochtief’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://hochtief.com
- Company Size
- 10,000+ Employees
Hochtief Product Quality vs. Competitors
Compared to its competitors, Hochtief's Product Quality score is rated right above Halff Associates.
Unlock Hochtief Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hochtief Product Quality vs. Competitors data and gain insights into your customers today.
Hochtief Pricing
Hochtief ROI & Value For Money
5/5
Hochtief has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hochtief's overall ROI score rated by its users and customers.
Hochtief Pricing vs. Competitors
Compared to its competitors, Hochtief's ROI score is rated right above Halff Associates.
Unlock Hochtief ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hochtief ROI vs. Competitors data and gain insights into your customers today.
Hochtief Customer Satisfaction (CSAT)
Hochtief Customer Satisfaction (CSAT) Score
100 / 100
Hochtief has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hochtief Customer Satisfaction vs. Competitors
Compared to its competitors, Hochtief's Customer Satisfaction score is rated right above Skanska, and is preceded by Halff Associates.
Unlock Hochtief Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hochtief Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Hochtief Customer Service
4.5/5
Hochtief has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hochtief's overall Customer Service score rated by its users and customers.
About Hochtief's Customer Service
Website
http://hochtief.com
Phone Number
49 201 824 0
Hochtief Customer Service vs. Competitors
Compared to its competitors, Hochtief's Customer Service score is rated right above Halff Associates.
Unlock Hochtief Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hochtief Customer Service vs. Competitors data and gain insights into your customers today.
