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NPS
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Brand Page
HomeHero
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About HomeHero's Brand
No mass production. No swanky showroom. No middle-men. Among its major competitors, HomeHero is ranked in 3rd place for NPS while CareLinx is 1st, and Envoy is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
HomeHero Ranking
- #2 / 4 of its competitors
HomeHero NPS
HomeHero's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether HomeHero's customers would recommend using the product based on a scale of -100 to 100.
HomeHero Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
HomeHero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HomeHero Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HomeHero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HomeHero Customer Loyalty vs. Competitors
Compared to its competitors, HomeHero's Customer Loyalty score is rated right above Care.com.
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HomeHero Product Quality
5/5
HomeHero has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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HomeHero Product Information
HomeHero’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.homehero.org/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
Marketplaces
HomeHero Product Quality vs. Competitors
Compared to its competitors, HomeHero's Product Quality score is rated right above Envoy.
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HomeHero Pricing
HomeHero ROI & Value For Money
4/5
HomeHero has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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HomeHero Pricing vs. Competitors
Compared to its competitors, HomeHero's ROI score is rated right above Care.com, and is preceded by Envoy.
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HomeHero Customer Service
4/5
HomeHero has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About HomeHero's Customer Service
Address
225 Arizona Ave, Santa Monica, CA
Website
https://www.homehero.org/
Phone Number
(310) 907-5302
HomeHero Customer Service vs. Competitors
Compared to its competitors, HomeHero's Customer Service score is rated right above Envoy.
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Consumer vs. Employees
HomeHero scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of HomeHero would recommend the brand to a friend. ENPS measures how likely HomeHero employees would recommend working at HomeHero to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
