-44
NPS
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Homes.com
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About Homes.com's Brand
Homes.com is your place to grow! Offering brand advertising, lead generation, online reputation and marketing solutions to connect real estate professionals with over 13 million consumers monthly. Consumers visiting Homes.com are more engaged and more likely to buy when compared to visitors of other national real estate websites. Homes.com connects real estate professionals with motivated homebuyers and sellers with the most powerful suite of tools in the real estate business— and convert more leads to closed transactions. Among its major competitors, Homes.com is ranked in 3rd place for NPS while Zillow is 1st, and Realtor.com is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Homes.com Ranking
- #3 / 3 of its competitors
Homes.com NPS
Homes.com's Net Promoter Score (NPS) is a -44 with 19% Promoters, 18% Passives, and 63% Detractors. Net Promoter Score tracks whether Homes.com's customers would recommend using the product based on a scale of -100 to 100.
Homes.com Overall NPS
| 19% | Promoters |
|---|---|
| 18% | Passives |
| 63% | Detractors |
Homes.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -31 | Mar 2025 | -31 |
Apr 2025 -38 | Apr 2025 | -38 |
May 2025 -38 | May 2025 | -38 |
Jun 2025 -41 | Jun 2025 | -41 |
Jul 2025 -44 | Jul 2025 | -44 |
Aug 2025 -47 | Aug 2025 | -47 |
Sep 2025 -47 | Sep 2025 | -47 |
Jan 2026 -48 | Jan 2026 | -48 |
Feb 2026 -47 | Feb 2026 | -47 |
Mar 2026 -45 | Mar 2026 | -45 |
Apr 2026 -44 | Apr 2026 | -44 |
How Other Brands Compare
Homes.com is ranked third for NPS among its competitors. Zillow and Realtor.com come in first and second.
Homes.com |  Zillow |  Realtor.com | |
| Global Ranking | #- | #189 | #248 |
| NPS | -44 | 16 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.40B | $14.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homes.com NPS by Gender
Male customers rated Homes.com's NPS 32 points higher than Female customers.
Male
-52
Homes.com's NPS was rated -52 by Male customers on Comparably.
16%
Promoters
16%
Passives
68%
Detractors
Female
-84
Homes.com's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Homes.com NPS by Ethnicity
Homes.com's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
African American/Black -34 | African American/Black | -34 |
Other -50 | Other | -50 |
Homes.com NPS by Age
Homes.com's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Homes.com NPS by Usage
Homes.com's NPS was rated the highest by customers who have used Homes.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -82 | Less than 1 Year | -82 |
1 to 2 Years -72 | 1 to 2 Years | -72 |
Over 10 Years -66 | Over 10 Years | -66 |
Homes.com NPS vs. Competitors
Compared to its competitors, Homes.com's NPS is rated right below Realtor.com.
| COMPANY | NPS Score | |
|---|---|---|
| Zillow | 16 |
| Realtor.com | 0 |
| Homes.com | -44 |
Homes.com Customer Reviews
Out of the 3 Homes.com customer reviews 1 was positive and 2 were constructive. Homes.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Homes.com Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Homes.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Homes.com Customer Loyalty Score by Gender
Male customers rated Homes.com's Customer Loyalty score 8% higher than Female customers.
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Male
53%
Yes
Female
45%
Yes
Homes.com Customer Loyalty Score by Ethnicity
Homes.com's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Homes.com.
45
out of 100
Caucasian
70
out of 100
African American/Black
33
out of 100
Other
Homes.com Customer Loyalty Score by Age
Homes.com's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Homes.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 28% | 41-45 | 28% |
51-55 64% | 51-55 | 64% |
56-60 61% | 56-60 | 61% |
61-65 78% | 61-65 | 78% |
66+ 25% | 66+ | 25% |
Homes.com Customer Loyalty Score by Usage
Homes.com's Customer Loyalty score was rated the highest by customers who have used Homes.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Homes.com Customer Loyalty Score by Industry
Homes.com's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Homes.com Customer Loyalty vs. Competitors
Compared to its competitors, Homes.com's Customer Loyalty score is rated right below Realtor.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zillow | 74% |
| Realtor.com | 72% |
| Homes.com | 54% |
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Homes.com Product Quality
2.4/5
Homes.com has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Homes.com Product Information
Homes.com’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Homes.com's product the highest. Reviewers from the Real Estate industry rated Homes.com the lowest at 1.6.
- Website
- http://homes.com
- Company Size
- 201-500 Employees
Industry
Real Estate
Quick Insights into Homes.com Product Quality
Homes.com's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 66+.
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Ranked Homes.com Product Quality the Highest
Ranked Homes.com Product Quality the Lowest
Homes.com Product Quality Score by Gender
Male customers rated Homes.com's Product Quality score 0.4 stars higher than Female customers.
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Male
2.1/5
Female
1.7/5
Homes.com Product Quality Score by Ethnicity
Homes.com's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Homes.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2 | African American/Black | 2 |
Other 3 | Other | 3 |
Homes.com Product Quality Score by Age
Homes.com's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Homes.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Homes.com Product Quality Score by Usage
Homes.com's Product Quality score was rated the highest by customers who have used Homes.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Homes.com Product Quality Score by Industry
Homes.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Homes.com Product Quality vs. Competitors
Compared to its competitors, Homes.com's Product Quality score is rated right below Realtor.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zillow | 3.6/5 |
| Realtor.com | 3/5 |
| Homes.com | 2.4/5 |
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Homes.com Pricing
Homes.com ROI & Value For Money
2.1/5
Homes.com has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Homes.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Real Estate industry think that they had the lowest ROI from Homes.com.
Quick Insights into Homes.com ROI
Homes.com's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Homes.com ROI the Highest
Ranked Homes.com ROI the Lowest
Homes.com ROI Score by Gender
Male customers rated Homes.com's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Homes.com ROI Score by Ethnicity
Homes.com's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Homes.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
Other 2.7 | Other | 2.7 |
Homes.com ROI Score by Age
Homes.com's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Homes.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Homes.com ROI Score by Usage
Homes.com's ROI score was rated the highest by customers who have used Homes.com's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Homes.com ROI Score by Industry
Homes.com's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Homes.com Pricing vs. Competitors
Compared to its competitors, Homes.com's ROI score is rated right below Realtor.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Zillow | 3.6/5 |
| Realtor.com | 2.7/5 |
| Homes.com | 2.1/5 |
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Homes.com Customer Satisfaction (CSAT)
Homes.com Customer Satisfaction (CSAT) Score
39 / 100
Homes.com has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
14%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Homes.com Customer Satisfaction
Homes.com's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 41-45.
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Ranked Homes.com Customer Satisfaction the Highest
Ranked Homes.com Customer Satisfaction the Lowest
Homes.com Customer Satisfaction Score by Gender
Male customers rated Homes.com's Customer Satisfaction score 2 points higher than Female customers.
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26 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 16% | |
Very Dissatisfied | 47% |
24 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 15% | |
Very Dissatisfied | 38% |
Homes.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Homes.com's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
5%
Satisfied
13%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
22%
Very Dissatisfied
43%
CSAT according to African American/Black
Homes.com's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Homes.com's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Homes.com Customer Satisfaction Score by Age
Homes.com's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 28% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 16% |
Homes.com Customer Satisfaction Score by Usage
Homes.com's Customer Satisfaction score was rated the highest by customers who have used Homes.com's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Homes.com Customer Satisfaction Score by Industry
Homes.com's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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}Homes.com Customer Satisfaction vs. Competitors
Compared to its competitors, Homes.com's Customer Satisfaction score is rated right below Realtor.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zillow | 59% |
| Realtor.com | 40% |
| Homes.com | 39% |
Unlock Homes.com Customer Satisfaction vs. Competitors Data
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Homes.com Customer Service
2.2/5
Homes.com has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Homes.com's Customer Service
Address
150 Granby Street, Norfolk, VA 23510
Website
http://homes.com
Homes.com's Social Links
Quick Insights into Homes.com Customer Service
Homes.com's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 66+.
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Ranked Homes.com Customer Service the Highest
Ranked Homes.com Customer Service the Lowest
Homes.com Customer Service Score by Gender
Male customers rated Homes.com's Customer Service score 0.1 stars higher than Female customers.
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Male
2/5
Female
1.9/5
Homes.com Customer Service Score by Ethnicity
Homes.com's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Homes.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2 | African American/Black | 2 |
Other 2.6 | Other | 2.6 |
Homes.com Customer Service Score by Age
Homes.com's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.2 | 41-45 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Homes.com Customer Service Score by Usage
Homes.com's Customer Service score was rated the highest by customers who have used Homes.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Homes.com Customer Service Score by Industry
Homes.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Homes.com Customer Service vs. Competitors
Compared to its competitors, Homes.com's Customer Service score is rated right below Realtor.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Realtor.com | 2.7/5 |
| Homes.com | 2.2/5 |
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Homes.com as an Employer
3.4/5
Homes.com has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Homes.com scored a -44 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Homes.com would recommend the brand to a friend. ENPS measures how likely Homes.com employees would recommend working at Homes.com to a friend.
Net Promoter Score
-44
NPS Score
| 19% | Promoters |
|---|---|
| 18% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
