-51
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hoover
Marketing or Exec? Claim Your Free Account
About Hoover's Brand
Hoover brings more than 100 years of powerfully designed, easy-to-use household cleaners to cover your floor to ceiling cleaning. Among its major competitors, Hoover is ranked in 4th place for NPS while Candy.com is 1st, and Dyson is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Hoover Ranking
- #4 / 4 of its competitors
Hoover NPS
Hoover's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Hoover's customers would recommend using the product based on a scale of -100 to 100.
Hoover Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Hoover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
Apr 2024 -51 | Apr 2024 | -51 |
How Other Brands Compare
Hoover is ranked #4 for NPS among its competitors. Candy.com and Dyson come in first and second, with Electrolux coming in at third.
Hoover |  Dyson |  Electrolux |  Candy.com | |
| Global Ranking | #- | #182 | #312 | #- |
| NPS | -51 | -12 | -26 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $293.98M | $4.03B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoover NPS vs. Competitors
Compared to its competitors, Hoover's NPS is rated right below Electrolux.
| COMPANY | NPS Score | |
|---|---|---|
| Candy.com | 0 |
| Dyson | -12 |
| Electrolux | -26 |
| Hoover | -51 |
Hoover Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Hoover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hoover Customer Loyalty vs. Competitors
Compared to its competitors, Hoover's Customer Loyalty score is rated right below Electrolux.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Candy.com | 100% |
| Dyson | 73% |
| Electrolux | 68% |
| Hoover | 68% |
Unlock Hoover Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hoover Customer Loyalty vs. Competitors data and gain insights into your customers today.
Hoover Product Quality
2.6/5
Hoover has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoover's overall Product Quality score rated by its users and customers.
Hoover Product Information
Hoover’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://hoover.com
- Company Size
- 1-10 Employees
Industry
Tech
Retail
Hoover Product Quality vs. Competitors
Compared to its competitors, Hoover's Product Quality score is rated right above Electrolux, and is preceded by Dyson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Candy.com | 4.5/5 |
| Dyson | 3.1/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.5/5 |
Unlock Hoover Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hoover Product Quality vs. Competitors data and gain insights into your customers today.
Hoover Pricing
Hoover ROI & Value For Money
2.6/5
Hoover has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoover's overall ROI score rated by its users and customers.
Hoover Pricing vs. Competitors
Compared to its competitors, Hoover's ROI score is rated right above Electrolux, and is preceded by Dyson.
| COMPANY | Pricing Score | |
|---|---|---|
| Candy.com | 4/5 |
| Dyson | 2.8/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
Unlock Hoover ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hoover ROI vs. Competitors data and gain insights into your customers today.
Hoover Customer Satisfaction (CSAT)
Hoover Customer Satisfaction (CSAT) Score
33 / 100
Hoover has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hoover Customer Satisfaction vs. Competitors
Compared to its competitors, Hoover's Customer Satisfaction score is rated right below Electrolux.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Candy.com | 100% |
| Dyson | 47% |
| Electrolux | 35% |
| Hoover | 33% |
Unlock Hoover Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hoover Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Hoover Customer Service
2.6/5
Hoover has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hoover's overall Customer Service score rated by its users and customers.
About Hoover's Customer Service
Address
7005 Cochran Road Glenwillow, Solon, OH
Website
http://hoover.com
Phone Number
(800) 944-9200
Hoover Customer Service vs. Competitors
Compared to its competitors, Hoover's Customer Service score is rated right above Electrolux, and is preceded by Dyson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Candy.com | 4/5 |
| Dyson | 2.6/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
Unlock Hoover Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Hoover Customer Service vs. Competitors data and gain insights into your customers today.
Hoover as an Employer
Consumer vs. Employees
Hoover scored a -51 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hoover would recommend the brand to a friend. ENPS measures how likely Hoover employees would recommend working at Hoover to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
