-41
NPS
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Howard Hanna Real Estate Services
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About Howard Hanna Real Estate Services' Brand
Howard Hanna Real Estate Services is the real estate broker. Among its major competitors, Howard Hanna Real Estate Services is ranked in 2nd place for NPS while Berkshire Hathaway is 1st, and RE/MAX is 3rd.
Brand at a Glance
63%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Howard Hanna Real Estate Services Ranking
- #2 / 4 of its competitors
Howard Hanna Real Estate Services NPS
Howard Hanna Real Estate Services's Net Promoter Score (NPS) is a -41 with 26% Promoters, 7% Passives, and 67% Detractors. Net Promoter Score tracks whether Howard Hanna Real Estate Services's customers would recommend using the product based on a scale of -100 to 100.
Howard Hanna Real Estate Services Overall NPS
| 26% | Promoters |
|---|---|
| 7% | Passives |
| 67% | Detractors |
Howard Hanna Real Estate Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -25 | Feb 2022 | -25 |
Jun 2022 -33 | Jun 2022 | -33 |
Sep 2022 -40 | Sep 2022 | -40 |
Jan 2023 -53 | Jan 2023 | -53 |
Feb 2023 -50 | Feb 2023 | -50 |
May 2023 -41 | May 2023 | -41 |
How Other Brands Compare
Howard Hanna Real Estate Services is ranked second for NPS among its competitors. Berkshire Hathaway and RE/MAX come in first and third, with Samson coming in at #4.
Howard Hanna Real Estate Services |  Berkshire Hathaway |  RE/MAX |  Samson | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | -41 | 20 | -60 | -86 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $755.68M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Howard Hanna Real Estate Services NPS by Gender
Howard Hanna Real Estate Services's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Howard Hanna Real Estate Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Howard Hanna Real Estate Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Howard Hanna Real Estate Services NPS by Ethnicity
Howard Hanna Real Estate Services's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Howard Hanna Real Estate Services NPS by Usage
Howard Hanna Real Estate Services's NPS was rated -100 points by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Howard Hanna Real Estate Services NPS vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's NPS is rated right above RE/MAX, and is preceded by Destiny.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
 | Destiny | N/A |
| Howard Hanna Real Estate Services | -41 |
| RE/MAX | -60 |
| Samson | -86 |
 | Delta-T Group | -100 |
Howard Hanna Real Estate Services Customer Reviews
Out of the 3 Howard Hanna Real Estate Services customer reviews 0 were positive and 3 were constructive. Howard Hanna Real Estate Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Howard Hanna Real Estate Services Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Howard Hanna Real Estate Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Howard Hanna Real Estate Services Customer Loyalty Score by Gender
Male customers rated Howard Hanna Real Estate Services's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
Howard Hanna Real Estate Services Customer Loyalty Score by Ethnicity
Howard Hanna Real Estate Services's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Howard Hanna Real Estate Services Customer Loyalty Score by Usage
Howard Hanna Real Estate Services's Customer Loyalty score was rated 55% by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
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Howard Hanna Real Estate Services Customer Loyalty vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's Customer Loyalty score is rated right above RE/MAX, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Berkshire Hathaway | 78% |
| Howard Hanna Real Estate Services | 63% |
| RE/MAX | 62% |
| Samson | 55% |
| Delta-T Group | N/A |
| Destiny | N/A |
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Howard Hanna Real Estate Services Product Quality
2.1/5
Howard Hanna Real Estate Services has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Howard Hanna Real Estate Services Product Information
Howard Hanna Real Estate Services’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.howardhanna.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Howard Hanna Real Estate Services Product Quality
Howard Hanna Real Estate Services's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Howard Hanna Real Estate Services Product Quality the Highest
Ranked Howard Hanna Real Estate Services Product Quality the Lowest
Howard Hanna Real Estate Services Product Quality Score by Gender
Howard Hanna Real Estate Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Howard Hanna Real Estate Services Product Quality Score by Ethnicity
Howard Hanna Real Estate Services's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Howard Hanna Real Estate Services Product Quality Score by Usage
Howard Hanna Real Estate Services's Product Quality score was rated 1.5 stars by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
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Howard Hanna Real Estate Services Product Quality vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's Product Quality score is rated right above RE/MAX, and is preceded by Delta-T Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| Samson | 3.1/5 |
| Delta-T Group | 2.5/5 |
| Howard Hanna Real Estate Services | 2.1/5 |
| RE/MAX | 1.6/5 |
| Destiny | N/A |
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Howard Hanna Real Estate Services Pricing
Howard Hanna Real Estate Services ROI & Value For Money
2.1/5
Howard Hanna Real Estate Services has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Howard Hanna Real Estate Services ROI
Howard Hanna Real Estate Services's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Howard Hanna Real Estate Services ROI the Highest
Ranked Howard Hanna Real Estate Services ROI the Lowest
Howard Hanna Real Estate Services ROI Score by Gender
Howard Hanna Real Estate Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Howard Hanna Real Estate Services ROI Score by Ethnicity
Howard Hanna Real Estate Services's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Howard Hanna Real Estate Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Howard Hanna Real Estate Services ROI Score by Usage
Howard Hanna Real Estate Services's ROI score was rated 1.5 stars by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
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Howard Hanna Real Estate Services Pricing vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's ROI score is rated right above RE/MAX, and is preceded by Samson.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| Samson | 3.4/5 |
| Howard Hanna Real Estate Services | 2.1/5 |
| RE/MAX | 1.6/5 |
| Delta-T Group | N/A |
| Destiny | N/A |
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Howard Hanna Real Estate Services Customer Satisfaction (CSAT)
Howard Hanna Real Estate Services Customer Satisfaction (CSAT) Score
27 / 100
Howard Hanna Real Estate Services has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Howard Hanna Real Estate Services Customer Satisfaction
Howard Hanna Real Estate Services's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Howard Hanna Real Estate Services Customer Satisfaction the Highest
Howard Hanna Real Estate Services Customer Satisfaction Score by Gender
Howard Hanna Real Estate Services's Customer Satisfaction score was rated 0 by Female customers on Comparably.
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0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Howard Hanna Real Estate Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Howard Hanna Real Estate Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Howard Hanna Real Estate Services Customer Satisfaction Score by Usage
Howard Hanna Real Estate Services's Customer Satisfaction score was rated 0 points by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
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Howard Hanna Real Estate Services Customer Satisfaction vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's Customer Satisfaction score is rated right above Samson, and is preceded by RE/MAX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| RE/MAX | 32% |
| Howard Hanna Real Estate Services | 27% |
| Samson | 25% |
| Delta-T Group | 0% |
| Destiny | 0% |
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Howard Hanna Real Estate Services Customer Service
2.2/5
Howard Hanna Real Estate Services has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Howard Hanna Real Estate Services's Customer Service
Address
Pittsburgh, PA 15238
Website
http://www.howardhanna.com/
Phone Number
412-967-9000
Quick Insights into Howard Hanna Real Estate Services Customer Service
Howard Hanna Real Estate Services's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Howard Hanna Real Estate Services Customer Service the Highest
Ranked Howard Hanna Real Estate Services Customer Service the Lowest
Howard Hanna Real Estate Services Customer Service Score by Gender
Howard Hanna Real Estate Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Howard Hanna Real Estate Services Customer Service Score by Ethnicity
Howard Hanna Real Estate Services's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Howard Hanna Real Estate Services Customer Service Score by Usage
Howard Hanna Real Estate Services's Customer Service score was rated 1.5 stars by customers who have used Howard Hanna Real Estate Services's products/services for Less than 1 Year.
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Howard Hanna Real Estate Services Customer Service vs. Competitors
Compared to its competitors, Howard Hanna Real Estate Services's Customer Service score is rated right above RE/MAX, and is preceded by Samson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| Samson | 3.2/5 |
| Howard Hanna Real Estate Services | 2.2/5 |
| RE/MAX | 1.5/5 |
| Delta-T Group | N/A |
| Destiny | N/A |
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Howard Hanna Real Estate Services as an Employer
3.8/5
Howard Hanna Real Estate Services has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Howard Hanna Real Estate Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Howard Hanna Real Estate Services scored a -41 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Howard Hanna Real Estate Services would recommend the brand to a friend. ENPS measures how likely Howard Hanna Real Estate Services employees would recommend working at Howard Hanna Real Estate Services to a friend.
Net Promoter Score
-41
NPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
