-26
NPS
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Human Longevity
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About Human Longevity's Brand
Human Longevity, Inc. (HLI) is a genomics and cell therapy company focused on extending the healthy, high performance human lifespan. Led Among its major competitors, Human Longevity is ranked in 3rd place for NPS while Illumina is 1st, and 23andMe is 2nd.Their current valuation is $1.00B
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Human Longevity Ranking
- #3 / 4 of its competitors
Human Longevity NPS
Human Longevity's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Human Longevity's customers would recommend using the product based on a scale of -100 to 100.
Human Longevity Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Human Longevity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
May 2025 -43 | May 2025 | -43 |
Jul 2025 -25 | Jul 2025 | -25 |
How Other Brands Compare
Human Longevity is ranked third for NPS among its competitors. Illumina and 23andMe come in first and second, with Cesca Therapeutics coming in at #4. Among those competitors, it is the third most valued company behind Illumina.
Human Longevity |  23andMe |  Illumina |  Cesca Therapeutics | |
| Global Ranking | #- | #643 | #985 | #- |
| NPS | -26 | 12 | 26 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.00B | $2.50B | $70.95B | $12.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Human Longevity NPS vs. Competitors
Compared to its competitors, Human Longevity's NPS is rated right below Caladrius Biosciences.
| COMPANY | NPS Score | |
|---|---|---|
| Illumina | 26 |
| 23andMe | 12 |
 | Caladrius Biosciences | N/A |
| Human Longevity | -26 |
Human Longevity Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Human Longevity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Human Longevity Customer Loyalty vs. Competitors
Compared to its competitors, Human Longevity's Customer Loyalty score is rated right above Caladrius Biosciences, and is preceded by 23andMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Illumina | 73% |
| 23andMe | 65% |
| Human Longevity | 60% |
| Caladrius Biosciences | N/A |
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Human Longevity Product Quality
3/5
Human Longevity has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Human Longevity Product Information
Human Longevity’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Human Longevity Product Quality vs. Competitors
Compared to its competitors, Human Longevity's Product Quality score is rated right above Caladrius Biosciences, and is preceded by 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Illumina | 3.9/5 |
| 23andMe | 3.7/5 |
| Human Longevity | 3/5 |
| Caladrius Biosciences | N/A |
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Human Longevity Pricing
Human Longevity ROI & Value For Money
2.5/5
Human Longevity has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Human Longevity Pricing vs. Competitors
Compared to its competitors, Human Longevity's ROI score is rated right above Caladrius Biosciences, and is preceded by 23andMe.
| COMPANY | Pricing Score | |
|---|---|---|
| Illumina | 3.9/5 |
| 23andMe | 3.3/5 |
| Human Longevity | 2.5/5 |
| Caladrius Biosciences | N/A |
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Human Longevity Customer Satisfaction (CSAT)
Human Longevity Customer Satisfaction (CSAT) Score
67 / 100
Human Longevity has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Human Longevity Customer Satisfaction vs. Competitors
Compared to its competitors, Human Longevity's Customer Satisfaction score is rated right above 23andMe, and is preceded by Illumina.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Illumina | 72% |
| Human Longevity | 67% |
| 23andMe | 60% |
| Caladrius Biosciences | 0% |
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Human Longevity Customer Service
2.6/5
Human Longevity has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Human Longevity's Customer Service
Address
10835 Road, The Cure, Suite 140, San Diego, CA
Website
http://www.humanlongevity.com
Phone Number
858-249-7500
Human Longevity Customer Service vs. Competitors
Compared to its competitors, Human Longevity's Customer Service score is rated right above Caladrius Biosciences, and is preceded by 23andMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Illumina | 3.9/5 |
| 23andMe | 3.3/5 |
| Human Longevity | 2.6/5 |
| Caladrius Biosciences | N/A |
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Human Longevity as an Employer
3.8/5
Human Longevity has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Human Longevity scored a -26 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Human Longevity would recommend the brand to a friend. ENPS measures how likely Human Longevity employees would recommend working at Human Longevity to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
