-80
NPS
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Hunter Fan Company
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About Hunter Fan Company's Brand
Hunter Fan Company manufactures home comfort products in North America. It offers ceiling fans, portable fans, decorative bathroom fans, Among its major competitors, Hunter Fan Company is ranked in 3rd place for NPS while The Home Depot is 1st, and Lowe's Home Improvement is 2nd.
Brand at a Glance
77%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
Hunter Fan Company Ranking
- #3 / 4 of its competitors
Hunter Fan Company NPS
Hunter Fan Company's Net Promoter Score (NPS) is a -80 with 8% Promoters, 4% Passives, and 88% Detractors. Net Promoter Score tracks whether Hunter Fan Company's customers would recommend using the product based on a scale of -100 to 100.
Hunter Fan Company Overall NPS
| 8% | Promoters |
|---|---|
| 4% | Passives |
| 88% | Detractors |
Hunter Fan Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -84 | Sep 2024 | -84 |
Oct 2024 -84 | Oct 2024 | -84 |
Nov 2024 -84 | Nov 2024 | -84 |
Jan 2025 -84 | Jan 2025 | -84 |
Mar 2025 -85 | Mar 2025 | -85 |
Apr 2025 -87 | Apr 2025 | -87 |
May 2025 -87 | May 2025 | -87 |
Aug 2025 -87 | Aug 2025 | -87 |
Sep 2025 -87 | Sep 2025 | -87 |
Oct 2025 -83 | Oct 2025 | -83 |
Dec 2025 -79 | Dec 2025 | -79 |
Jan 2026 -82 | Jan 2026 | -82 |
How Other Brands Compare
Hunter Fan Company is ranked third for NPS among its competitors. The Home Depot and Lowe's Home Improvement come in first and second, with Big Ass Fans coming in at #4.
Hunter Fan Company |  The Home Depot |  Lowe's Home Improvement |  Big Ass Fans | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | -80 | 21 | -5 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hunter Fan Company NPS by Gender
Male customers rated Hunter Fan Company's NPS 15 points higher than Female customers.
Male
-77
Hunter Fan Company's NPS was rated -77 by Male customers on Comparably.
9%
Promoters
5%
Passives
86%
Detractors
Female
-92
Hunter Fan Company's NPS was rated -92 by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Hunter Fan Company NPS by Ethnicity
Hunter Fan Company's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black 0 | African American/Black | 0 |
Other -100 | Other | -100 |
Hunter Fan Company NPS by Age
Hunter Fan Company's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Hunter Fan Company NPS by Usage
Hunter Fan Company's NPS was rated the highest by customers who have used Hunter Fan Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -75 | Over 10 Years | -75 |
Hunter Fan Company NPS vs. Competitors
Compared to its competitors, Hunter Fan Company's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| Big Ass Fans | N/A |
 | Litex Industries | N/A |
| Lowe's Home Improvement | -5 |
| Hunter Fan Company | -80 |
Hunter Fan Company Customer Reviews
Out of the 8 Hunter Fan Company customer reviews 2 were positive and 6 were constructive. Hunter Fan Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hunter Fan Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Hunter Fan Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hunter Fan Company Customer Loyalty Score by Gender
Female customers rated Hunter Fan Company's Customer Loyalty score 5% higher than Male customers.
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Male
74%
Yes
Female
79%
Yes
Hunter Fan Company Customer Loyalty Score by Ethnicity
Hunter Fan Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hunter Fan Company.
79
out of 100
Caucasian
40
out of 100
African American/Black
78
out of 100
Other
Hunter Fan Company Customer Loyalty Score by Age
Hunter Fan Company's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 87% | 56-60 | 87% |
66+ 83% | 66+ | 83% |
Hunter Fan Company Customer Loyalty Score by Usage
Hunter Fan Company's Customer Loyalty score was rated the highest by customers who have used Hunter Fan Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hunter Fan Company Customer Loyalty Score by Industry
Hunter Fan Company's Customer Loyalty score was rated 40% by Tech industry customers.
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Hunter Fan Company Customer Loyalty vs. Competitors
Compared to its competitors, Hunter Fan Company's Customer Loyalty score is rated right above Big Ass Fans, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Hunter Fan Company | 77% |
| Big Ass Fans | N/A |
| Litex Industries | N/A |
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Hunter Fan Company Product Quality
1.9/5
Hunter Fan Company has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Hunter Fan Company Product Information
Hunter Fan Company’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hunter Fan Company's product the highest.
- Website
- http://www.hunterfan.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into Hunter Fan Company Product Quality
Hunter Fan Company's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Hunter Fan Company Product Quality the Highest
Ranked Hunter Fan Company Product Quality the Lowest
Hunter Fan Company Product Quality Score by Gender
Female customers rated Hunter Fan Company's Product Quality score 0.1 stars higher than Male customers.
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Male
1.8/5
Female
1.9/5
Hunter Fan Company Product Quality Score by Ethnicity
Hunter Fan Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Hunter Fan Company Product Quality Score by Age
Hunter Fan Company's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.3 | 56-60 | 2.3 |
66+ 1.8 | 66+ | 1.8 |
Hunter Fan Company Product Quality Score by Usage
Hunter Fan Company's Product Quality score was rated the highest by customers who have used Hunter Fan Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hunter Fan Company Product Quality Score by Industry
Hunter Fan Company's Product Quality score was rated 2.1 stars by Tech industry customers.
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Hunter Fan Company Product Quality vs. Competitors
Compared to its competitors, Hunter Fan Company's Product Quality score is rated right above Big Ass Fans, and is preceded by Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3.1/5 |
| Hunter Fan Company | 1.9/5 |
| Big Ass Fans | N/A |
| Litex Industries | N/A |
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Hunter Fan Company Pricing
Hunter Fan Company ROI & Value For Money
1.9/5
Hunter Fan Company has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Hunter Fan Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hunter Fan Company ROI
Hunter Fan Company's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Hunter Fan Company's products/services for 5 to 10 Years.
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Ranked Hunter Fan Company ROI the Highest
Ranked Hunter Fan Company ROI the Lowest
Hunter Fan Company ROI Score by Gender
Male customers rated Hunter Fan Company's ROI score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Hunter Fan Company ROI Score by Ethnicity
Hunter Fan Company's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3 | African American/Black | 3 |
Other 2.1 | Other | 2.1 |
Hunter Fan Company ROI Score by Age
Hunter Fan Company's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.4 | 56-60 | 2.4 |
66+ 1.9 | 66+ | 1.9 |
Hunter Fan Company ROI Score by Usage
Hunter Fan Company's ROI score was rated the highest by customers who have used Hunter Fan Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hunter Fan Company ROI Score by Industry
Hunter Fan Company's ROI score was rated 1.8 stars by Tech industry customers.
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Hunter Fan Company Pricing vs. Competitors
Compared to its competitors, Hunter Fan Company's ROI score is rated right above Big Ass Fans, and is preceded by Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3/5 |
| Hunter Fan Company | 1.9/5 |
| Big Ass Fans | N/A |
| Litex Industries | N/A |
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Hunter Fan Company Customer Satisfaction (CSAT)
Hunter Fan Company Customer Satisfaction (CSAT) Score
7 / 100
Hunter Fan Company has an overall Customer Satisfaction score of 7 rated by its users and customers.
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Very Satisfied
2%
Satisfied
5%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
24%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hunter Fan Company Customer Satisfaction
Hunter Fan Company's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Hunter Fan Company Customer Satisfaction the Highest
Ranked Hunter Fan Company Customer Satisfaction the Lowest
Hunter Fan Company Customer Satisfaction Score by Gender
Male customers rated Hunter Fan Company's Customer Satisfaction score 0 points higher than Female customers.
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9 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 19% | |
Very Dissatisfied | 62% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 31% | |
Very Dissatisfied | 69% |
Hunter Fan Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hunter Fan Company's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
73%
CSAT according to African American/Black
Hunter Fan Company's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Hunter Fan Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
Hunter Fan Company Customer Satisfaction Score by Age
Hunter Fan Company's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 28% | |||||||||||||||
| 66+ | 0% |
Hunter Fan Company Customer Satisfaction Score by Usage
Hunter Fan Company's Customer Satisfaction score was rated the highest by customers who have used Hunter Fan Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hunter Fan Company Customer Satisfaction Score by Industry
Hunter Fan Company's Customer Satisfaction score was rated 17 points by Tech industry customers.
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"title": "Hunter Fan Company Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Hunter Fan Company's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Hunter Fan Company Customer Satisfaction vs. Competitors
Compared to its competitors, Hunter Fan Company's Customer Satisfaction score is rated right above Big Ass Fans, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| Hunter Fan Company | 6% |
| Big Ass Fans | 0% |
| Litex Industries | 0% |
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Hunter Fan Company Customer Service
1.5/5
Hunter Fan Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hunter Fan Company's Customer Service
Address
7130 Goodlett Farms Parkway, Suite 400, Memphis, TN
Website
http://www.hunterfan.com
Phone Number
(901) 248-2650
Quick Insights into Hunter Fan Company Customer Service
Hunter Fan Company's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Hunter Fan Company's products/services for Over 10 Years.
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Ranked Hunter Fan Company Customer Service the Highest
Ranked Hunter Fan Company Customer Service the Lowest
Hunter Fan Company Customer Service Score by Gender
Hunter Fan Company's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Hunter Fan Company Customer Service Score by Ethnicity
Hunter Fan Company's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 1.5 | Other | 1.5 |
Hunter Fan Company Customer Service Score by Age
Hunter Fan Company's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Hunter Fan Company Customer Service Score by Usage
Hunter Fan Company's Customer Service score was rated 1.5 stars by customers who have used Hunter Fan Company's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Hunter Fan Company Customer Service Score by Industry
Hunter Fan Company's Customer Service score was rated 1.6 stars by Tech industry customers.
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Hunter Fan Company Customer Service vs. Competitors
Compared to its competitors, Hunter Fan Company's Customer Service score is rated right above Big Ass Fans, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 2.9/5 |
| Hunter Fan Company | 1.5/5 |
| Big Ass Fans | N/A |
| Litex Industries | N/A |
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Hunter Fan Company as an Employer
4.1/5
Hunter Fan Company has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Hunter Fan Company scored a -80 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Hunter Fan Company would recommend the brand to a friend. ENPS measures how likely Hunter Fan Company employees would recommend working at Hunter Fan Company to a friend.
Net Promoter Score
-80
NPS Score
| 8% | Promoters |
|---|---|
| 4% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
