100
NPS
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Hyundai-Rotem
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About Hyundai-Rotem's Brand
Among its major competitors, Hyundai-Rotem is ranked in 1st place for NPS while Hyundai Mobis is 2nd, and Alstom is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Hyundai-Rotem Ranking
- #1 / 4 of its competitors
Hyundai-Rotem NPS
Hyundai-Rotem's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hyundai-Rotem's customers would recommend using the product based on a scale of -100 to 100.
Hyundai-Rotem Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hyundai-Rotem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Hyundai-Rotem is ranked first for NPS among its competitors. Hyundai Mobis and Alstom come in second and third, with Hyundai Steel coming in at #4.
Hyundai-Rotem |  Alstom |  Hyundai Mobis |  Hyundai Steel | |
| Global Ranking | #- | #968 | #- | #- |
| NPS | 100 | 24 | 56 | - |
| Valuation Updated every 24 hours for public companies | - | $19.38B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai-Rotem NPS vs. Competitors
Compared to its competitors, Hyundai-Rotem's NPS is rated right above Hyundai Mobis.
| COMPANY | NPS Score | |
|---|---|---|
| Hyundai-Rotem | 100 |
| Hyundai Mobis | 56 |
| Alstom | 24 |
Hyundai-Rotem Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hyundai-Rotem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hyundai-Rotem Customer Loyalty vs. Competitors
Compared to its competitors, Hyundai-Rotem's Customer Loyalty score is rated right above Hyundai Mobis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hyundai-Rotem | 100% |
| Hyundai Mobis | 80% |
| Alstom | 77% |
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Hyundai-Rotem Product Quality
5/5
Hyundai-Rotem has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Hyundai-Rotem Product Information
Hyundai-Rotem’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.hyundai-rotem.co.kr
- Company Size
- 1,001-5,000 Employees
Hyundai-Rotem Product Quality vs. Competitors
Compared to its competitors, Hyundai-Rotem's Product Quality score is rated right above Hyundai Mobis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hyundai-Rotem | 5/5 |
| Hyundai Mobis | 4.4/5 |
| Alstom | 3.8/5 |
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Hyundai-Rotem Pricing
Hyundai-Rotem ROI & Value For Money
4.5/5
Hyundai-Rotem has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Hyundai-Rotem Pricing vs. Competitors
Compared to its competitors, Hyundai-Rotem's ROI score is rated right above Hyundai Mobis.
| COMPANY | Pricing Score | |
|---|---|---|
| Hyundai-Rotem | 4.5/5 |
| Hyundai Mobis | 4/5 |
| Alstom | 3.8/5 |
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Hyundai-Rotem Customer Satisfaction (CSAT)
Hyundai-Rotem Customer Satisfaction (CSAT) Score
100 / 100
Hyundai-Rotem has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyundai-Rotem Customer Satisfaction vs. Competitors
Compared to its competitors, Hyundai-Rotem's Customer Satisfaction score is rated right above Hyundai Mobis.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hyundai-Rotem | 100% |
| Hyundai Mobis | 81% |
| Alstom | 72% |
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Hyundai-Rotem Customer Service
5/5
Hyundai-Rotem has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hyundai-Rotem's Customer Service
Address
Building 8-12F, 231, Yangjae-Dong, Seoul, 137-938
Website
www.hyundai-rotem.co.kr
Phone Number
7
Hyundai-Rotem Customer Service vs. Competitors
Compared to its competitors, Hyundai-Rotem's Customer Service score is rated right above Hyundai Mobis.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hyundai-Rotem | 5/5 |
| Hyundai Mobis | 4.2/5 |
| Alstom | 3.9/5 |
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Hyundai-Rotem as an Employer
4.3/5
Hyundai-Rotem has a 4.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Hyundai-Rotem scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai-Rotem would recommend the brand to a friend. ENPS measures how likely Hyundai-Rotem employees would recommend working at Hyundai-Rotem to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
