-100
NPS
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I-bridge
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About I-bridge's Brand
The i-bridge ESP solution is far more than a facility to place your applications or IT operations Among its major competitors, I-bridge is ranked in 2nd place for NPS while AECOM is 1st, and Underground Solutions is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
I-bridge Ranking
- #2 / 4 of its competitors
I-bridge NPS
I-bridge's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether I-bridge's customers would recommend using the product based on a scale of -100 to 100.
I-bridge Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
I-bridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
How Other Brands Compare
I-bridge is ranked second for NPS among its competitors. AECOM and Underground Solutions come in first and third, with Switch, Inc. coming in at #4.
I-bridge |  AECOM |  Switch, Inc. |  Underground Solutions | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | -100 | 12 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $2.16B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
I-bridge NPS vs. Competitors
Compared to its competitors, I-bridge's NPS is rated right below Switch, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| AECOM | 12 |
| Switch, Inc. | N/A |
| I-bridge | -100 |
I-bridge Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of I-bridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
I-bridge Customer Loyalty vs. Competitors
Compared to its competitors, I-bridge's Customer Loyalty score is rated right above Switch, Inc., and is preceded by AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AECOM | 68% |
| I-bridge | 10% |
| Switch, Inc. | N/A |
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VS
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I-bridge Product Quality
1.5/5
I-bridge has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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I-bridge Product Information
I-bridge’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.i-bridge.com/
- Company Size
- 1-10 Employees
I-bridge Product Quality vs. Competitors
Compared to its competitors, I-bridge's Product Quality score is rated right above Switch, Inc., and is preceded by AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| I-bridge | 1.5/5 |
| Switch, Inc. | N/A |
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I-bridge Pricing
I-bridge ROI & Value For Money
4/5
I-bridge has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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I-bridge Pricing vs. Competitors
Compared to its competitors, I-bridge's ROI score is rated right above AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| I-bridge | 4/5 |
| AECOM | 3.7/5 |
| Switch, Inc. | N/A |
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I-bridge Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
I-bridge Customer Satisfaction vs. Competitors
Compared to its competitors, I-bridge's Customer Satisfaction score is rated right above Switch, Inc., and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AECOM | 65% |
| I-bridge | 0% |
| Switch, Inc. | 0% |
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I-bridge Customer Service
4/5
I-bridge has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About I-bridge's Customer Service
Website
http://www.i-bridge.com/
Phone Number
17045405881
I-bridge Customer Service vs. Competitors
Compared to its competitors, I-bridge's Customer Service score is rated right above AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| I-bridge | 4/5 |
| AECOM | 3.8/5 |
| Switch, Inc. | N/A |
Unlock I-bridge Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full I-bridge Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
I-bridge scored a -100 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of I-bridge would recommend the brand to a friend. ENPS measures how likely I-bridge employees would recommend working at I-bridge to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 37% | Promoters |
|---|---|
| 34% | Passive |
| 29% | Detractors |
