33
NPS
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Iberdrola
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About Iberdrola's Brand
Developer of renewable wind energy generators. The company is engaged in carrying out electricity and gas activities and its operations include network business, deregulated business, renewable business and other businesses. Among its major competitors, Iberdrola is ranked in 2nd place for NPS while BBVA is 1st, and Bankia is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Iberdrola Ranking
- #2 / 4 of its competitors
Iberdrola NPS
Iberdrola's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Iberdrola's customers would recommend using the product based on a scale of -100 to 100.
Iberdrola Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Iberdrola NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 33 | May 2024 | 33 |
How Other Brands Compare
Iberdrola is ranked second for NPS among its competitors. BBVA and Lucid Energy Group come in first and third, with Pacific Ethanol coming in at #4.
Iberdrola |  BBVA |  Lucid Energy Group |  Pacific Ethanol | |
| Global Ranking | #- | #371 | #- | #- |
| NPS | 33 | 37 | - | - |
| Valuation Updated every 24 hours for public companies | - | $35.54B | $2.00B | $490.33M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iberdrola NPS vs. Competitors
Compared to its competitors, Iberdrola's NPS is rated right above Gas Natural, and is preceded by BBVA.
| COMPANY | NPS Score | |
|---|---|---|
| BBVA | 37 |
| Iberdrola | 33 |
 | Gas Natural | N/A |
| Lucid Energy Group | N/A |
 | Bankia | -100 |
Iberdrola Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iberdrola users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Iberdrola Customer Loyalty vs. Competitors
Compared to its competitors, Iberdrola's Customer Loyalty score is rated right above BBVA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Iberdrola | 100% |
| BBVA | 87% |
| Bankia | 10% |
| Gas Natural | N/A |
| Lucid Energy Group | N/A |
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Iberdrola Product Quality
3.8/5
Iberdrola has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Iberdrola Product Information
Iberdrola’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.iberdrola.es
- Company Size
- 10,000+ Employees
Iberdrola Product Quality vs. Competitors
Compared to its competitors, Iberdrola's Product Quality score is rated right above Bankia, and is preceded by BBVA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lucid Energy Group | 5/5 |
| BBVA | 3.9/5 |
| Iberdrola | 3.8/5 |
| Bankia | 1.5/5 |
| Gas Natural | N/A |
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Iberdrola Pricing
Iberdrola ROI & Value For Money
4.5/5
Iberdrola has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Iberdrola Pricing vs. Competitors
Compared to its competitors, Iberdrola's ROI score is rated right above BBVA.
| COMPANY | Pricing Score | |
|---|---|---|
| Iberdrola | 4.5/5 |
| BBVA | 4.1/5 |
| Bankia | 2.5/5 |
| Gas Natural | N/A |
| Lucid Energy Group | N/A |
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Iberdrola Customer Satisfaction (CSAT)
Iberdrola Customer Satisfaction (CSAT) Score
67 / 100
Iberdrola has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iberdrola Customer Satisfaction vs. Competitors
Compared to its competitors, Iberdrola's Customer Satisfaction score is rated right above Bankia, and is preceded by BBVA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BBVA | 76% |
| Iberdrola | 67% |
| Bankia | 0% |
| Gas Natural | 0% |
| Lucid Energy Group | 0% |
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Iberdrola Customer Service
4.5/5
Iberdrola has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Iberdrola's Customer Service
Address
Plaza Euskadi, 5, Bilbao, 48009
Website
www.iberdrola.es
Phone Number
7
Iberdrola Customer Service vs. Competitors
Compared to its competitors, Iberdrola's Customer Service score is rated right above BBVA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Iberdrola | 4.5/5 |
| BBVA | 4/5 |
| Bankia | 1.5/5 |
| Gas Natural | N/A |
| Lucid Energy Group | N/A |
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