ICAP NPS & Customer Reviews

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ICAP

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ICAP

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About ICAP's Brand

ICAP is the world (TM)s premier voice and electronic interdealer broker, delivering specialist intermediary broking services to trading Among its major competitors, ICAP is ranked in 4th place for NPS while Shiftboard Online Scheduling is 1st, and TP ICAP is 2nd.

Brand at a Glance

89%

Customer Loyalty

3.6/5

Product Quality

3.3/5

Pricing

3.6/5

Customer Service

ICAP Ranking

^#4 / 4 of its competitors

ICAP NPS

ICAP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ICAP's customers would recommend using the product based on a scale of -100 to 100.

ICAP Overall NPS

NPS

50%	Promoters
0%	Passives
50%	Detractors

ICAP NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2022 -100	Apr 2022	-100
Jul 2022 0	Jul 2022	0
Aug 2022 33	Aug 2022	33
Oct 2022 0	Oct 2022	0
Dec 2022 20	Dec 2022	20
Mar 2023 33	Mar 2023	33
Oct 2023 25	Oct 2023	25
Dec 2023 11	Dec 2023	11
Jul 2024 20	Jul 2024	20
Jan 2025 9	Jan 2025	9
Mar 2025 0	Mar 2025	0

How Other Brands Compare

ICAP is ranked #4 for NPS among its competitors. Shiftboard Online Scheduling and TP ICAP come in first and second, with CME Group coming in at third.

	ICAP	CME Group	Shiftboard Online Scheduling	TP ICAP
Global Ranking	#-	#480	#-	#-
NPS	0	29	54	34
Valuation Updated every 24 hours for public companies	-	$70.03B	$50.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ICAP NPS vs. Competitors

Compared to its competitors, ICAP's NPS is rated right above Tradition, and is preceded by CME Group.

COMPANY		NPS Score
	Shiftboard Online Scheduling	54
	TP ICAP	34
	CME Group	29
	ICAP	0
	Tradition	N/A

ICAP Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of ICAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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89%

11%

ICAP Customer Loyalty vs. Competitors

Compared to its competitors, ICAP's Customer Loyalty score is rated right above CME Group.

COMPANY		Customer Loyalty Score
	ICAP	89%
	CME Group	87%
	TP ICAP	53%
	Shiftboard Online Scheduling	N/A
	Tradition	N/A

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ICAP Product Quality

3.6/5

ICAP has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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ICAP Product Information

ICAP’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: http://www.icap.com

Company Size: 5,001-10,000 Employees

Industry

Tech

FinTech

Hardware and Devices

ICAP Product Quality vs. Competitors

Compared to its competitors, ICAP's Product Quality score is rated right above TP ICAP, and is preceded by CME Group.

COMPANY		Product Quality Score
	Shiftboard Online Scheduling	4.3/5
	CME Group	4.1/5
	ICAP	3.6/5
	TP ICAP	3/5
	Tradition	N/A

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ICAP Pricing

ICAP ROI & Value For Money

3.3/5

ICAP has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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ICAP Pricing vs. Competitors

Compared to its competitors, ICAP's ROI score is rated right above TP ICAP, and is preceded by CME Group.

COMPANY		Pricing Score
	Shiftboard Online Scheduling	4.3/5
	CME Group	3.8/5
	ICAP	3.3/5
	TP ICAP	3.3/5
	Tradition	N/A

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ICAP Customer Satisfaction (CSAT)

ICAP Customer Satisfaction (CSAT) Score

55 / 100

ICAP has an overall Customer Satisfaction score of 55 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	44%
Satisfied	11%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	11%
Very Dissatisfied	0%

Very Satisfied

44%

Satisfied

11%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

11%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

ICAP Customer Satisfaction vs. Competitors

Compared to its competitors, ICAP's Customer Satisfaction score is rated right above TP ICAP, and is preceded by CME Group.

COMPANY		Customer Satisfaction (CSAT) Score
	CME Group	71%
	ICAP	55%
	TP ICAP	50%
	Shiftboard Online Scheduling	0%
	Tradition	0%

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ICAP Customer Service

3.6/5

ICAP has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About ICAP's Customer Service

Address

2 Broadgate, London, MN

Website

http://www.icap.com

Phone Number

+44 20 7000 5000

ICAP Customer Service vs. Competitors

Compared to its competitors, ICAP's Customer Service score is rated right above TP ICAP, and is preceded by Shiftboard Online Scheduling.

COMPANY		Customer Service Score
	CME Group	4.1/5
	Shiftboard Online Scheduling	3.7/5
	ICAP	3.6/5
	TP ICAP	3.3/5
	Tradition	N/A

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ICAP as an Employer

4.3/5

ICAP has a 4.3/5 stars for its overall company culture rated by their employees

top

15%

CEO of ICAP

Michael Alan Spencer

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ICAP scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of ICAP would recommend the brand to a friend. ENPS measures how likely ICAP employees would recommend working at ICAP to a friend.

Net Promoter Score

NPS Score

50%	Promoters
0%	Passive
50%	Detractors

Employee Net Promoter Score

eNPS Score

36%	Promoters
46%	Passive
18%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail