-14
NPS
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Impinj
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About Impinj's Brand
Impinj is a provider of RAIN RFID solutions that deliver Item Intelligence to retail, healthcare and other industries. Among its major competitors, Impinj is ranked in 3rd place for NPS while NXP Semiconductors is 1st, and Altair is 2nd.Their current market cap is $2.59B
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Impinj Ranking
- #3 / 4 of its competitors
Impinj NPS
Impinj's Net Promoter Score (NPS) is a -14 with 27% Promoters, 32% Passives, and 41% Detractors. Net Promoter Score tracks whether Impinj's customers would recommend using the product based on a scale of -100 to 100.
Impinj Overall NPS
| 27% | Promoters |
|---|---|
| 32% | Passives |
| 41% | Detractors |
Impinj NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 10 | Jul 2023 | 10 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -8 | Feb 2024 | -8 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -7 | May 2024 | -7 |
Aug 2024 -12 | Aug 2024 | -12 |
Sep 2024 -18 | Sep 2024 | -18 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -5 | Mar 2025 | -5 |
May 2025 -10 | May 2025 | -10 |
Jan 2026 -14 | Jan 2026 | -14 |
How Other Brands Compare
Impinj is ranked third for NPS among its competitors. NXP Semiconductors and Altair come in first and second, with Alien Technology coming in at #4. Among those competitors, it is the third most valued company behind NXP Semiconductors.
Impinj |  NXP Semiconductors |  Altair |  Alien Technology | |
| Global Ranking | #- | #565 | #- | #- |
| NPS | -14 | 33 | 29 | -34 |
| Valuation Updated every 24 hours for public companies | $2.59B | $57.38B | $2.80B | $820.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Impinj NPS by Gender
Impinj's NPS was rated 0 by Male customers on Comparably.
Male
0
Impinj's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
N/A
Impinj's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Impinj NPS vs. Competitors
Compared to its competitors, Impinj's NPS is rated right above Alien Technology, and is preceded by Arrayent.
| COMPANY | NPS Score | |
|---|---|---|
| NXP Semiconductors | 33 |
| Altair | 29 |
 | Arrayent | N/A |
| Impinj | -14 |
| Alien Technology | -34 |
Impinj Customer Reviews
Out of the 2 Impinj customer reviews 2 were positive and 0 were constructive. Impinj customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Impinj Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Impinj users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Impinj Customer Loyalty Score by Gender
Impinj's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Impinj Customer Loyalty vs. Competitors
Compared to its competitors, Impinj's Customer Loyalty score is rated right above Alien Technology, and is preceded by NXP Semiconductors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Altair | 87% |
| NXP Semiconductors | 78% |
| Impinj | 66% |
| Alien Technology | 55% |
| Arrayent | N/A |
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Impinj Product Quality
3.5/5
Impinj has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Impinj Product Information
Impinj’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.impinj.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Impinj Product Quality vs. Competitors
Compared to its competitors, Impinj's Product Quality score is rated right above Alien Technology, and is preceded by Altair.
| COMPANY | Product Quality Score | |
|---|---|---|
| NXP Semiconductors | 3.7/5 |
| Altair | 3.5/5 |
| Impinj | 3.5/5 |
| Alien Technology | 2.7/5 |
| Arrayent | N/A |
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Impinj Pricing
Impinj ROI & Value For Money
3.6/5
Impinj has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Impinj ROI
Impinj's ROI score was rated highest by Male customers.
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Ranked Impinj ROI the Highest
Impinj ROI Score by Gender
Impinj's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Impinj Pricing vs. Competitors
Compared to its competitors, Impinj's ROI score is rated right above Altair, and is preceded by NXP Semiconductors.
| COMPANY | Pricing Score | |
|---|---|---|
| NXP Semiconductors | 3.9/5 |
| Impinj | 3.6/5 |
| Altair | 3.4/5 |
| Alien Technology | 2.5/5 |
| Arrayent | N/A |
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Impinj Customer Satisfaction (CSAT)
Impinj Customer Satisfaction (CSAT) Score
63 / 100
Impinj has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
44%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
19%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Impinj Customer Satisfaction
Impinj's Customer Satisfaction score was rated highest by Male customers.
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Ranked Impinj Customer Satisfaction the Highest
Impinj Customer Satisfaction Score by Gender
Impinj's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
Impinj Customer Satisfaction vs. Competitors
Compared to its competitors, Impinj's Customer Satisfaction score is rated right above Altair, and is preceded by NXP Semiconductors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NXP Semiconductors | 68% |
| Impinj | 63% |
| Altair | 61% |
| Alien Technology | 0% |
| Arrayent | 0% |
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Impinj Customer Service
3.6/5
Impinj has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Impinj's Customer Service
Address
400 Fairview Ave N, Suite 1200, Seattle, WA
Website
http://www.impinj.com
Phone Number
(206)517-5300
Quick Insights into Impinj Customer Service
Impinj's Customer Service score was rated highest by Male customers.
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Ranked Impinj Customer Service the Highest
Impinj Customer Service Score by Gender
Impinj's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Impinj Customer Service vs. Competitors
Compared to its competitors, Impinj's Customer Service score is rated right above Altair, and is preceded by NXP Semiconductors.
| COMPANY | Customer Service Score | |
|---|---|---|
| NXP Semiconductors | 3.8/5 |
| Impinj | 3.6/5 |
| Altair | 3.6/5 |
| Alien Technology | 2.2/5 |
| Arrayent | N/A |
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Impinj as an Employer
2.6/5
Impinj has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Impinj scored a -14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Impinj would recommend the brand to a friend. ENPS measures how likely Impinj employees would recommend working at Impinj to a friend.
Net Promoter Score
-14
NPS Score
| 27% | Promoters |
|---|---|
| 32% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
