29
NPS
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Altair
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About Altair's Brand
Altair Engineering, Inc. provides enterprise analytics, engineering, and on-demand computing software technologies. Its technology. Among its major competitors, Altair is ranked in 4th place for NPS while Mocana is 1st, and Dassault Systèmes is 2nd.Their current market cap is $2.80B
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Altair CMO
Jeff Brennan
Jeff Brennan serves as the Chief Marketing Officer and VP Global Markets of Altair. Jeff started at Altair in May of 1992. Jeff currently resides in Kalamazoo, Michigan Area.
Altair Ranking
- #2 / 4 of its competitors
Altair NPS
Altair's Net Promoter Score (NPS) is a 29 with 59% Promoters, 11% Passives, and 30% Detractors. Net Promoter Score tracks whether Altair's customers would recommend using the product based on a scale of -100 to 100.
Altair Overall NPS
| 59% | Promoters |
|---|---|
| 11% | Passives |
| 30% | Detractors |
Altair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 25 | Feb 2022 | 25 |
Jul 2022 30 | Jul 2022 | 30 |
Aug 2022 36 | Aug 2022 | 36 |
Sep 2022 19 | Sep 2022 | 19 |
Oct 2022 22 | Oct 2022 | 22 |
Nov 2022 25 | Nov 2022 | 25 |
May 2023 25 | May 2023 | 25 |
Jul 2023 29 | Jul 2023 | 29 |
Dec 2023 32 | Dec 2023 | 32 |
Mar 2024 37 | Mar 2024 | 37 |
Nov 2024 26 | Nov 2024 | 26 |
Aug 2025 30 | Aug 2025 | 30 |
How Other Brands Compare
Altair is ranked second for NPS among its competitors. Autodesk and Bentley Systems come in first and third, with ANSYS INC coming in at #4. Among those competitors, it is the lowest valued company behind Autodesk.
Altair |  Autodesk |  ANSYS INC |  Bentley Systems | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | 29 | 32 | 17 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.80B | $62.34B | $31.00B | $12.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altair NPS by Gender
Altair's NPS was rated -13 by Male customers on Comparably.
Male
-13
Altair's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
N/A
Altair's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Altair NPS by Ethnicity
Altair's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 34 | Other | 34 |
Altair NPS by Age
Altair's NPS was rated 0 points by customers ages 36-40 on Comparably.
Altair NPS by Usage
Altair's NPS was rated 20 points by customers who have used Altair's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
Altair NPS vs. Competitors
Compared to its competitors, Altair's NPS is rated right above Bentley Systems, and is preceded by Autodesk.
| COMPANY | NPS Score | |
|---|---|---|
 | Mocana | 100 |
 | Dassault Systèmes | 43 |
| Autodesk | 32 |
| Altair | 29 |
| Bentley Systems | 19 |
| ANSYS INC | 17 |
 | ParStream | N/A |
 | Impinj | -14 |
Altair Customer Reviews
Out of the 3 Altair customer reviews 1 was positive and 2 were constructive. Altair customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Altair Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Altair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altair Customer Loyalty Score by Gender
Altair's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Altair Customer Loyalty Score by Ethnicity
Altair's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Altair Customer Loyalty Score by Age
Altair's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Altair Customer Loyalty Score by Usage
Altair's Customer Loyalty score was rated 100% by customers who have used Altair's products/services for Less than 1 Year.
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Altair Customer Loyalty Score by Industry
Altair's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Altair Customer Loyalty vs. Competitors
Compared to its competitors, Altair's Customer Loyalty score is rated right above Autodesk, and is preceded by Mocana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mocana | 100% |
| Altair | 87% |
| Autodesk | 83% |
| Dassault Systèmes | 82% |
| ANSYS INC | 79% |
| Bentley Systems | 75% |
| Impinj | 66% |
| ParStream | N/A |
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Altair Product Quality
3.5/5
Altair has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Altair Product Information
Altair’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Altair's product the highest. Reviewers from the Aerospace and Aviation industry rated Altair the lowest at 2.8.
- Website
- http://www.altair.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Quick Insights into Altair Product Quality
Altair's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Altair Product Quality the Highest
Ranked Altair Product Quality the Lowest
Altair Product Quality Score by Gender
Altair's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Altair Product Quality Score by Ethnicity
Altair's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.1 | Other | 4.1 |
Altair Product Quality Score by Age
Altair's Product Quality score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
Altair Product Quality Score by Usage
Altair's Product Quality score was rated 4.3 stars by customers who have used Altair's products/services for Less than 1 Year.
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Altair Product Quality Score by Industry
Altair's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Altair Product Quality vs. Competitors
Compared to its competitors, Altair's Product Quality score is rated right above Impinj, and is preceded by Bentley Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mocana | 5/5 |
| Dassault Systèmes | 4.1/5 |
| Autodesk | 4/5 |
| ANSYS INC | 3.9/5 |
| Bentley Systems | 3.7/5 |
| Altair | 3.5/5 |
| Impinj | 3.5/5 |
| ParStream | N/A |
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Altair Pricing
Altair ROI & Value For Money
3.4/5
Altair has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Altair Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Altair.
Quick Insights into Altair ROI
Altair's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Altair ROI the Highest
Ranked Altair ROI the Lowest
Altair ROI Score by Gender
Altair's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Altair ROI Score by Ethnicity
Altair's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4 | Other | 4 |
Altair ROI Score by Age
Altair's ROI score was rated 3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
Altair ROI Score by Usage
Altair's ROI score was rated 4.3 stars by customers who have used Altair's products/services for Less than 1 Year.
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Altair ROI Score by Industry
Altair's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Altair Pricing vs. Competitors
Compared to its competitors, Altair's ROI score is rated right above Bentley Systems, and is preceded by Impinj.
| COMPANY | Pricing Score | |
|---|---|---|
| Mocana | 5/5 |
| Dassault Systèmes | 3.9/5 |
| Autodesk | 3.9/5 |
| ANSYS INC | 3.7/5 |
| Impinj | 3.6/5 |
| Altair | 3.4/5 |
| Bentley Systems | 3.4/5 |
| ParStream | N/A |
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Altair Customer Satisfaction (CSAT)
Altair Customer Satisfaction (CSAT) Score
61 / 100
Altair has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altair Customer Satisfaction
Altair's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Altair Customer Satisfaction the Highest
Ranked Altair Customer Satisfaction the Lowest
Altair Customer Satisfaction Score by Gender
Altair's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Altair Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Altair's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Altair's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Altair Customer Satisfaction Score by Usage
Altair's Customer Satisfaction score was rated 100 points by customers who have used Altair's products/services for Less than 1 Year.
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Altair Customer Satisfaction Score by Industry
Altair's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Altair Customer Satisfaction vs. Competitors
Compared to its competitors, Altair's Customer Satisfaction score is rated right above ParStream, and is preceded by Impinj.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mocana | 100% |
| Dassault Systèmes | 76% |
| ANSYS INC | 73% |
| Autodesk | 72% |
| Bentley Systems | 70% |
| Impinj | 63% |
| Altair | 61% |
| ParStream | 0% |
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Altair Customer Service
3.6/5
Altair has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Altair's Customer Service
Address
1820 Big Beaver Rd, Troy, MI 48083
Website
http://www.altair.com
Phone Number
+1 (248) 614-2400
Altair's Social Links
Quick Insights into Altair Customer Service
Altair's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Altair Customer Service the Highest
Ranked Altair Customer Service the Lowest
Altair Customer Service Score by Gender
Altair's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Altair Customer Service Score by Ethnicity
Altair's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Altair.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4 | Other | 4 |
Altair Customer Service Score by Age
Altair's Customer Service score was rated 3.8 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Altair Customer Service Score by Usage
Altair's Customer Service score was rated 4.3 stars by customers who have used Altair's products/services for Less than 1 Year.
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Altair Customer Service Score by Industry
Altair's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Altair Customer Service vs. Competitors
Compared to its competitors, Altair's Customer Service score is rated right above Bentley Systems, and is preceded by Impinj.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mocana | 5/5 |
| Dassault Systèmes | 4/5 |
| Autodesk | 3.8/5 |
| ANSYS INC | 3.7/5 |
| Impinj | 3.6/5 |
| Altair | 3.6/5 |
| Bentley Systems | 3.5/5 |
| ParStream | N/A |
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Altair as an Employer
4.3/5
Altair has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Altair scored a 29 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Altair would recommend the brand to a friend. ENPS measures how likely Altair employees would recommend working at Altair to a friend.
Net Promoter Score
29
NPS Score
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
