Incyte NPS & Customer Reviews

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Incyte

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Incyte

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About Incyte's Brand

Incyte is a drug discovery and development company which hopes to build a proprietary product pipeline of novel small molecule drugs. Among its major competitors, Incyte is ranked in 2nd place for NPS while Karyopharm Therapeutics is 1st, and Biogen is 3rd.

Brand at a Glance

72%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.8/5

Customer Service

Incyte Ranking

^#1 / 4 of its competitors

Incyte NPS

Incyte's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Incyte's customers would recommend using the product based on a scale of -100 to 100.

Incyte Overall NPS

NPS

69%	Promoters
8%	Passives
23%	Detractors

Incyte NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 100	Mar 2022	100
Oct 2022 50	Oct 2022	50
Nov 2022 66	Nov 2022	66
Dec 2022 25	Dec 2022	25
Apr 2023 40	Apr 2023	40
Jan 2024 49	Jan 2024	49
Feb 2024 29	Feb 2024	29
May 2024 37	May 2024	37
Aug 2024 44	Aug 2024	44
Mar 2025 50	Mar 2025	50
Jun 2025 36	Jun 2025	36
Oct 2025 46	Oct 2025	46

How Other Brands Compare

Incyte is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with Reata Pharmaceuticals coming in at #4.

	Incyte	Biogen	MyoKardia	Reata Pharmaceuticals
Global Ranking	#-	#388	#-	#-
NPS	46	21	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$42.46B	$11.99B	$2.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Incyte NPS vs. Competitors

Compared to its competitors, Incyte's NPS is rated right above Biogen, and is preceded by Karyopharm Therapeutics.

COMPANY		NPS Score
	Karyopharm Therapeutics	100
	Incyte	46
	Biogen	21
	ARIAD Pharmaceuticals	N/A
	MyoKardia	N/A
	Reata Pharmaceuticals	N/A
	Pharmacyclics	-100
	National Research Corporation	-100

Incyte Customer Reviews

Incyte Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Incyte users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Incyte Customer Loyalty vs. Competitors

Compared to its competitors, Incyte's Customer Loyalty score is rated right above National Research Corporation, and is preceded by Biogen.

COMPANY		Customer Loyalty Score
	Karyopharm Therapeutics	100%
	MyoKardia	100%
	Biogen	75%
	Incyte	72%
	National Research Corporation	10%
	Pharmacyclics	N/A
	ARIAD Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Incyte Product Quality

3.9/5

Incyte has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Incyte Product Information

Incyte’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website: http://www.incyte.com

Company Size: 501-1,000 Employees

Industry

Tech

Biotech and Pharmaceuticals

Hardware and Devices

Healthcare

Incyte Product Quality vs. Competitors

Compared to its competitors, Incyte's Product Quality score is rated right above Pharmacyclics, and is preceded by MyoKardia.

COMPANY		Product Quality Score
	Karyopharm Therapeutics	5/5
	Biogen	4/5
	MyoKardia	4/5
	Incyte	3.9/5
	Pharmacyclics	1.5/5
	National Research Corporation	1.5/5
	ARIAD Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Incyte Pricing

Incyte ROI & Value For Money

3.9/5

Incyte has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Incyte Pricing vs. Competitors

Compared to its competitors, Incyte's ROI score is rated right above Biogen, and is preceded by MyoKardia.

COMPANY		Pricing Score
	Karyopharm Therapeutics	5/5
	MyoKardia	4/5
	Incyte	3.9/5
	Biogen	3.8/5
	National Research Corporation	1.5/5
	Pharmacyclics	N/A
	ARIAD Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Incyte Customer Satisfaction (CSAT)

Incyte Customer Satisfaction (CSAT) Score

86 / 100

Incyte has an overall Customer Satisfaction score of 86 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Incyte Customer Satisfaction vs. Competitors

Compared to its competitors, Incyte's Customer Satisfaction score is rated right above Biogen.

COMPANY		Customer Satisfaction (CSAT) Score
	Incyte	86%
	Biogen	78%
	Karyopharm Therapeutics	0%
	Pharmacyclics	0%
	National Research Corporation	0%
	ARIAD Pharmaceuticals	0%
	MyoKardia	0%
	Reata Pharmaceuticals	0%

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Incyte Customer Service

3.8/5

Incyte has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Incyte's Customer Service

Address

Experimental Station, Route 141 & Henry Clay Road, Building E336, Wilmington, DE 19880

Website

http://www.incyte.com

Phone Number

(302)498-6700

Incyte Customer Service vs. Competitors

Compared to its competitors, Incyte's Customer Service score is rated right above Biogen, and is preceded by MyoKardia.

COMPANY		Customer Service Score
	Karyopharm Therapeutics	5/5
	MyoKardia	4/5
	Incyte	3.8/5
	Biogen	3.8/5
	National Research Corporation	1.5/5
	Pharmacyclics	N/A
	ARIAD Pharmaceuticals	N/A
	Reata Pharmaceuticals	N/A

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Incyte as an Employer

4.6/5

Incyte has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Incyte

Hervé Hoppenot

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Incyte scored a 46 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Incyte would recommend the brand to a friend. ENPS measures how likely Incyte employees would recommend working at Incyte to a friend.

Net Promoter Score

NPS Score

69%	Promoters
8%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
5%	Passive
35%	Detractors

Global Ranking Snapshot

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