-100
NPS
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Pharmacyclics
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About Pharmacyclics' Brand
Pharmacyclics Inc. is a clinical-stage biopharmaceutical company focused on discovering and developing innovative small-molecule drugs for Among its major competitors, Pharmacyclics is ranked in 5th place for NPS while Incyte is 1st, and AbbVie is 2nd. Overall, Pharmacyclics has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
1.5/5
Product Quality
Pharmacyclics Ranking
- #3 / 4 of its competitors
Pharmacyclics NPS
Pharmacyclics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pharmacyclics's customers would recommend using the product based on a scale of -100 to 100.
Pharmacyclics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pharmacyclics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
Pharmacyclics is ranked third for NPS among its competitors. AbbVie and Gilead Sciences come in first and second, with MEI Pharma coming in at #4.
Pharmacyclics |  AbbVie |  Gilead Sciences |  MEI Pharma | |
| Global Ranking | #- | #321 | #478 | #- |
| NPS | -100 | 22 | 20 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $190.99B | $83.65B | $381.47M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pharmacyclics NPS vs. Competitors
Compared to its competitors, Pharmacyclics's NPS is rated right below MEI Pharma.
| COMPANY | NPS Score | |
|---|---|---|
 | Incyte | 46 |
| AbbVie | 22 |
| Gilead Sciences | 20 |
 | Medivation | 0 |
 | ARIAD Pharmaceuticals | N/A |
| MEI Pharma | N/A |
| Pharmacyclics | -100 |
Pharmacyclics Product Quality
1.5/5
Pharmacyclics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Pharmacyclics Product Information
Pharmacyclics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://pharmacyclics.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Pharmacyclics Product Quality vs. Competitors
Compared to its competitors, Pharmacyclics's Product Quality score is rated right above Medivation, and is preceded by AbbVie.
| COMPANY | Product Quality Score | |
|---|---|---|
| Incyte | 3.9/5 |
| Gilead Sciences | 3.8/5 |
| AbbVie | 3.7/5 |
| Pharmacyclics | 1.5/5 |
| Medivation | N/A |
| ARIAD Pharmaceuticals | N/A |
| MEI Pharma | N/A |
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Pharmacyclics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pharmacyclics Customer Satisfaction vs. Competitors
Compared to its competitors, Pharmacyclics's Customer Satisfaction score is rated right above ARIAD Pharmaceuticals, and is preceded by Medivation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Incyte | 86% |
| AbbVie | 65% |
| Gilead Sciences | 64% |
| Medivation | 0% |
| Pharmacyclics | 0% |
| ARIAD Pharmaceuticals | 0% |
| MEI Pharma | 0% |
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Pharmacyclics as an Employer
Consumer vs. Employees
Pharmacyclics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pharmacyclics would recommend the brand to a friend. ENPS measures how likely Pharmacyclics employees would recommend working at Pharmacyclics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
