40
NPS
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IndiaMART InterMESH
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About IndiaMART InterMESH's Brand
Provider of an online marketplace for small and medium size businesses. The company's platform connects buyers with suppliers of small and medium size businesses to do online business and use business information for their promotion. Among its major competitors, IndiaMART InterMESH is ranked in 1st place for NPS while ShopRunner is 2nd, and Tata Motors Ltd is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
IndiaMART InterMESH Ranking
- #1 / 4 of its competitors
IndiaMART InterMESH NPS
IndiaMART InterMESH's Net Promoter Score (NPS) is a 40 with 40% Promoters, 60% Passives, and 0% Detractors. Net Promoter Score tracks whether IndiaMART InterMESH's customers would recommend using the product based on a scale of -100 to 100.
IndiaMART InterMESH Overall NPS
| 40% | Promoters |
|---|---|
| 60% | Passives |
| 0% | Detractors |
IndiaMART InterMESH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2024 25 | Aug 2024 | 25 |
Nov 2024 40 | Nov 2024 | 40 |
How Other Brands Compare
IndiaMART InterMESH is ranked first for NPS among its competitors. ShopRunner and Tata Motors Ltd come in second and third, with Carousell coming in at #4.
IndiaMART InterMESH |  Tata Motors Ltd |  ShopRunner |  Carousell | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 40 | 33 | 36 | - |
| Valuation Updated every 24 hours for public companies | - | $1.92B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IndiaMART InterMESH NPS vs. Competitors
Compared to its competitors, IndiaMART InterMESH's NPS is rated right above ShopRunner.
| COMPANY | NPS Score | |
|---|---|---|
| IndiaMART InterMESH | 40 |
| ShopRunner | 36 |
| Tata Motors Ltd | 33 |
IndiaMART InterMESH Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IndiaMART InterMESH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IndiaMART InterMESH Customer Loyalty vs. Competitors
Compared to its competitors, IndiaMART InterMESH's Customer Loyalty score is rated right below Tata Motors Ltd.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ShopRunner | 87% |
| Tata Motors Ltd | 82% |
| IndiaMART InterMESH | 73% |
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IndiaMART InterMESH Product Quality
3.7/5
IndiaMART InterMESH has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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IndiaMART InterMESH Product Information
IndiaMART InterMESH’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.indiamart.com
- Company Size
- 5,001-10,000 Employees
IndiaMART InterMESH Product Quality vs. Competitors
Compared to its competitors, IndiaMART InterMESH's Product Quality score is rated right above ShopRunner, and is preceded by Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Motors Ltd | 4.1/5 |
| IndiaMART InterMESH | 3.7/5 |
| ShopRunner | 3.6/5 |
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IndiaMART InterMESH Pricing
IndiaMART InterMESH ROI & Value For Money
3.6/5
IndiaMART InterMESH has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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IndiaMART InterMESH Pricing vs. Competitors
Compared to its competitors, IndiaMART InterMESH's ROI score is rated right above ShopRunner, and is preceded by Tata Motors Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Motors Ltd | 3.9/5 |
| IndiaMART InterMESH | 3.6/5 |
| ShopRunner | 3.5/5 |
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IndiaMART InterMESH Customer Satisfaction (CSAT)
IndiaMART InterMESH Customer Satisfaction (CSAT) Score
75 / 100
IndiaMART InterMESH has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IndiaMART InterMESH Customer Satisfaction vs. Competitors
Compared to its competitors, IndiaMART InterMESH's Customer Satisfaction score is rated right above ShopRunner, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Motors Ltd | 82% |
| IndiaMART InterMESH | 75% |
| ShopRunner | 67% |
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IndiaMART InterMESH Customer Service
3.7/5
IndiaMART InterMESH has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About IndiaMART InterMESH's Customer Service
Address
7th Floor, Advant-Navis Business Park, Noida, 201305
Website
www.indiamart.com
Phone Number
5
IndiaMART InterMESH Customer Service vs. Competitors
Compared to its competitors, IndiaMART InterMESH's Customer Service score is rated right above ShopRunner, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Motors Ltd | 4/5 |
| IndiaMART InterMESH | 3.7/5 |
| ShopRunner | 3.5/5 |
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IndiaMART InterMESH as an Employer
4.7/5
IndiaMART InterMESH has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IndiaMART InterMESH scored a 40 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of IndiaMART InterMESH would recommend the brand to a friend. ENPS measures how likely IndiaMART InterMESH employees would recommend working at IndiaMART InterMESH to a friend.
Net Promoter Score
40
NPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
