14
NPS
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indinero
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About indinero's Brand
indinero delivers a client experience marrying people, process & technology managing financial, accounting and tax activities as well as providing insights allowing our clients to focus on evolving their businesses effectively. Among its major competitors, indinero is ranked in 3rd place for NPS while Xero Inc is 1st, and FreshBooks is 2nd. Overall, indinero has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
indinero Ranking
- #3 / 4 of its competitors
indinero NPS
indinero's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether indinero's customers would recommend using the product based on a scale of -100 to 100.
indinero Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
indinero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 20 | Mar 2022 | 20 |
May 2022 33 | May 2022 | 33 |
Sep 2023 15 | Sep 2023 | 15 |
How Other Brands Compare
indinero is ranked third for NPS among its competitors. Xero Inc and FreshBooks come in first and second, with Consero Global coming in at #4.
indinero |  Xero Inc |  FreshBooks |  Consero Global | |
| Global Ranking | #- | #368 | #- | #- |
| NPS | 14 | 44 | 26 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $9.32B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
indinero NPS vs. Competitors
Compared to its competitors, indinero's NPS is rated right above Pilot, and is preceded by FreshBooks.
| COMPANY | NPS Score | |
|---|---|---|
| Xero Inc | 44 |
| FreshBooks | 26 |
| indinero | 14 |
 | Pilot | 0 |
| Consero Global | N/A |
 | Escalon Services | N/A |
 | Full Stack Finance | -34 |
indinero Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of indinero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
indinero Customer Loyalty vs. Competitors
Compared to its competitors, indinero's Customer Loyalty score is rated right above Xero Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| indinero | 100% |
| Xero Inc | 80% |
| FreshBooks | 63% |
| Pilot | 55% |
| Full Stack Finance | 38% |
| Consero Global | N/A |
| Escalon Services | N/A |
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indinero Product Quality
3.8/5
indinero has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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indinero Product Information
indinero’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://indinero.com/
- Company Size
- 201-500 Employees
Industry
Professional Services
indinero Product Quality vs. Competitors
Compared to its competitors, indinero's Product Quality score is rated right above Pilot, and is preceded by FreshBooks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| FreshBooks | 3.9/5 |
| indinero | 3.8/5 |
| Pilot | 3.2/5 |
| Full Stack Finance | 1.9/5 |
| Consero Global | N/A |
| Escalon Services | N/A |
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indinero Pricing
indinero ROI & Value For Money
3.6/5
indinero has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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indinero Pricing vs. Competitors
Compared to its competitors, indinero's ROI score is rated right above Full Stack Finance, and is preceded by FreshBooks.
| COMPANY | Pricing Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| FreshBooks | 3.8/5 |
| indinero | 3.6/5 |
| Full Stack Finance | 3/5 |
| Pilot | 3/5 |
| Consero Global | N/A |
| Escalon Services | N/A |
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indinero Customer Satisfaction (CSAT)
indinero Customer Satisfaction (CSAT) Score
50 / 100
indinero has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
indinero Customer Satisfaction vs. Competitors
Compared to its competitors, indinero's Customer Satisfaction score is rated right above Pilot, and is preceded by FreshBooks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xero Inc | 71% |
| FreshBooks | 60% |
| indinero | 50% |
| Pilot | 50% |
| Full Stack Finance | 0% |
| Consero Global | 0% |
| Escalon Services | 0% |
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indinero Customer Service
3.8/5
indinero has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About indinero's Customer Service
Address
440 N Barranca Ave, Covina, CA 91723
Website
https://indinero.com/
Phone Number
(855) 463-4637
indinero's Social Links
indinero Customer Service vs. Competitors
Compared to its competitors, indinero's Customer Service score is rated right above FreshBooks, and is preceded by Xero Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| indinero | 3.8/5 |
| FreshBooks | 3.7/5 |
| Full Stack Finance | 2.8/5 |
| Pilot | 1.5/5 |
| Consero Global | N/A |
| Escalon Services | N/A |
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indinero as an Employer
4.6/5
indinero has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
indinero scored a 14 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of indinero would recommend the brand to a friend. ENPS measures how likely indinero employees would recommend working at indinero to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 54% | Promoters |
|---|---|
| 36% | Passive |
| 10% | Detractors |
