24
NPS
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Infinix Mobility
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About Infinix Mobility's Brand
Infinix has only taken a few years to become established as a leading player within the Samartphone and tablets market. Among its major competitors, Infinix Mobility is ranked in 3rd place for NPS while Xiaomi Technology is 1st, and TECNO Mobile is 2nd.
Brand at a Glance
94%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Infinix Mobility Ranking
- #3 / 4 of its competitors
Infinix Mobility NPS
Infinix Mobility's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Infinix Mobility's customers would recommend using the product based on a scale of -100 to 100.
Infinix Mobility Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Infinix Mobility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -33 | May 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Oct 2022 17 | Oct 2022 | 17 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 13 | Apr 2023 | 13 |
May 2023 0 | May 2023 | 0 |
Jun 2023 10 | Jun 2023 | 10 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 25 | Feb 2024 | 25 |
Dec 2024 22 | Dec 2024 | 22 |
How Other Brands Compare
Infinix Mobility is ranked third for NPS among its competitors. Xiaomi Technology and TECNO Mobile come in first and second, with Konga coming in at #4.
Infinix Mobility |  Xiaomi Technology |  TECNO Mobile |  Konga | |
| Global Ranking | #- | #714 | #- | #- |
| NPS | 24 | 43 | 29 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinix Mobility NPS by Gender
Infinix Mobility's NPS was rated 50 by Male customers on Comparably.
Male
50
Infinix Mobility's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Infinix Mobility's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Infinix Mobility NPS by Ethnicity
Infinix Mobility's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Infinix Mobility NPS by Age
Infinix Mobility's NPS was rated 100 points by customers ages 18-25 on Comparably.
Infinix Mobility NPS vs. Competitors
Compared to its competitors, Infinix Mobility's NPS is rated right below TECNO Mobile.
| COMPANY | NPS Score | |
|---|---|---|
| Xiaomi Technology | 43 |
| TECNO Mobile | 29 |
| Infinix Mobility | 24 |
Infinix Mobility Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Infinix Mobility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Infinix Mobility Customer Loyalty Score by Gender
Infinix Mobility's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Infinix Mobility Customer Loyalty Score by Ethnicity
Infinix Mobility's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Infinix Mobility Customer Loyalty Score by Age
Infinix Mobility's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Infinix Mobility.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Infinix Mobility Customer Loyalty vs. Competitors
Compared to its competitors, Infinix Mobility's Customer Loyalty score is rated right above TECNO Mobile.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Infinix Mobility | 94% |
| TECNO Mobile | 90% |
| Xiaomi Technology | 84% |
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Infinix Mobility Product Quality
4/5
Infinix Mobility has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Infinix Mobility Product Information
Infinix Mobility’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://infinixmobility.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Infinix Mobility Product Quality
Infinix Mobility's Product Quality score was rated highest by customers ages 18-25.
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Ranked Infinix Mobility Product Quality the Highest
Infinix Mobility Product Quality Score by Gender
Infinix Mobility's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Infinix Mobility Product Quality Score by Ethnicity
Infinix Mobility's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Infinix Mobility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Infinix Mobility Product Quality Score by Age
Infinix Mobility's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Infinix Mobility.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Infinix Mobility Product Quality vs. Competitors
Compared to its competitors, Infinix Mobility's Product Quality score is rated right below Xiaomi Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| TECNO Mobile | 4.2/5 |
| Xiaomi Technology | 4.2/5 |
| Infinix Mobility | 4/5 |
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Infinix Mobility Pricing
Infinix Mobility ROI & Value For Money
3.7/5
Infinix Mobility has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Infinix Mobility ROI
Infinix Mobility's ROI score was rated highest by customers ages 18-25.
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Ranked Infinix Mobility ROI the Highest
Infinix Mobility ROI Score by Gender
Infinix Mobility's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Infinix Mobility ROI Score by Ethnicity
Infinix Mobility's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Infinix Mobility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Infinix Mobility ROI Score by Age
Infinix Mobility's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Infinix Mobility.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Infinix Mobility Pricing vs. Competitors
Compared to its competitors, Infinix Mobility's ROI score is rated right below TECNO Mobile.
| COMPANY | Pricing Score | |
|---|---|---|
| Xiaomi Technology | 4.2/5 |
| TECNO Mobile | 4/5 |
| Infinix Mobility | 3.7/5 |
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Infinix Mobility Customer Satisfaction (CSAT)
Infinix Mobility Customer Satisfaction (CSAT) Score
87 / 100
Infinix Mobility has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
54%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Infinix Mobility Customer Satisfaction
Infinix Mobility's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Infinix Mobility Customer Satisfaction the Highest
Infinix Mobility Customer Satisfaction Score by Gender
Infinix Mobility's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Infinix Mobility Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Infinix Mobility's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Infinix Mobility Customer Satisfaction Score by Age
Infinix Mobility's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Infinix Mobility.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Infinix Mobility Customer Satisfaction vs. Competitors
Compared to its competitors, Infinix Mobility's Customer Satisfaction score is rated right below Xiaomi Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TECNO Mobile | 93% |
| Xiaomi Technology | 89% |
| Infinix Mobility | 87% |
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Infinix Mobility Customer Service
4.1/5
Infinix Mobility has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Infinix Mobility's Customer Service
Address
17th floor, Desay Building No 9789 Shennan Road High-Tech Park , Nanshan District, China
Website
http://infinixmobility.com
Quick Insights into Infinix Mobility Customer Service
Infinix Mobility's Customer Service score was rated highest by customers ages 18-25.
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Ranked Infinix Mobility Customer Service the Highest
Infinix Mobility Customer Service Score by Gender
Infinix Mobility's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Infinix Mobility Customer Service Score by Ethnicity
Infinix Mobility's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Infinix Mobility Customer Service Score by Age
Infinix Mobility's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Infinix Mobility Customer Service vs. Competitors
Compared to its competitors, Infinix Mobility's Customer Service score is rated right above Xiaomi Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infinix Mobility | 4.1/5 |
| Xiaomi Technology | 4/5 |
| TECNO Mobile | 4/5 |
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Infinix Mobility as an Employer
Consumer vs. Employees
Infinix Mobility scored a 24 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinix Mobility would recommend the brand to a friend. ENPS measures how likely Infinix Mobility employees would recommend working at Infinix Mobility to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 77% | Promoters |
|---|---|
| 0% | Passive |
| 23% | Detractors |
