Infogix NPS & Customer Reviews

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Infogix

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Infogix

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About Infogix's Brand

Infogix, Inc. Originally founded as Unitech Systems, Inc. in 1982 by Company Leader Madhavan K. Nayar, the company grew into a leading Among its major competitors, Infogix is ranked in 3rd place for NPS while Esri is 1st, and SAP is 2nd. Overall, Infogix has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $38.53M

Brand at a Glance

100%

Customer Loyalty

4/5

Product Quality

2/5

Pricing

2/5

Customer Service

Infogix Ranking

^#3 / 4 of its competitors

Infogix NPS

Infogix's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Infogix's customers would recommend using the product based on a scale of -100 to 100.

Infogix Overall NPS

NPS

50%	Promoters
0%	Passives
50%	Detractors

Infogix NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -100	Jan 2023	-100
Feb 2025 0	Feb 2025	0

How Other Brands Compare

Infogix is ranked third for NPS among its competitors. Esri and SAP come in first and second, with Databank IMX coming in at #4. Among those competitors, it is the second most valued company behind SAP.

	Infogix	SAP	Esri	Databank IMX
Global Ranking	#-	#185	#827	#-
NPS	0	34	58	0
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$38.53M	$154.48B	$7.94M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Infogix NPS vs. Competitors

Compared to its competitors, Infogix's NPS is rated right above Databank IMX, and is preceded by SAP.

COMPANY		NPS Score
	Esri	58
	SAP	34
	Infogix	0
	Databank IMX	0
	Indigo BioAutomation	N/A
	Intergraph	N/A
	Attunity	-100
	Coreworx	-100

Infogix Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Infogix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Infogix Customer Loyalty vs. Competitors

Compared to its competitors, Infogix's Customer Loyalty score is rated right above Esri.

COMPANY		Customer Loyalty Score
	Infogix	100%
	Esri	87%
	SAP	80%
	Databank IMX	N/A
	Attunity	N/A
	Coreworx	N/A
	Indigo BioAutomation	N/A
	Intergraph	N/A

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Infogix Product Quality

4/5

Infogix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Infogix Product Information

Infogix’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://www.infogix.com

Company Size: 501-1,000 Employees

Industry

Tech

Enterprise

SaaS

Infogix Product Quality vs. Competitors

Compared to its competitors, Infogix's Product Quality score is rated right above Coreworx, and is preceded by SAP.

COMPANY		Product Quality Score
	Esri	4.4/5
	SAP	4.1/5
	Infogix	4/5
	Coreworx	2/5
	Databank IMX	N/A
	Attunity	N/A
	Indigo BioAutomation	N/A
	Intergraph	N/A

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Infogix Pricing

Infogix ROI & Value For Money

2/5

Infogix has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Infogix Pricing vs. Competitors

Compared to its competitors, Infogix's ROI score is rated right above Coreworx, and is preceded by SAP.

COMPANY		Pricing Score
	Esri	4.1/5
	SAP	3.9/5
	Infogix	2/5
	Coreworx	1.5/5
	Databank IMX	N/A
	Attunity	N/A
	Indigo BioAutomation	N/A
	Intergraph	N/A

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Infogix Customer Satisfaction (CSAT)

Infogix Customer Satisfaction (CSAT) Score

50 / 100

Infogix has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Infogix Customer Satisfaction vs. Competitors

Compared to its competitors, Infogix's Customer Satisfaction score is rated right above Databank IMX, and is preceded by SAP.

COMPANY		Customer Satisfaction (CSAT) Score
	Esri	84%
	SAP	82%
	Infogix	50%
	Databank IMX	0%
	Attunity	0%
	Coreworx	0%
	Indigo BioAutomation	0%
	Intergraph	0%

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Infogix Customer Service

2/5

Infogix has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.

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About Infogix's Customer Service

Address

1240 Diehl Rd, Suite 400, Naperville, IL

Website

http://www.infogix.com

Phone Number

6305051812

Infogix Customer Service vs. Competitors

Compared to its competitors, Infogix's Customer Service score is rated right above Databank IMX, and is preceded by Coreworx.

COMPANY		Customer Service Score
	Esri	4.2/5
	SAP	4/5
	Coreworx	2.6/5
	Infogix	2/5
	Databank IMX	N/A
	Attunity	N/A
	Indigo BioAutomation	N/A
	Intergraph	N/A

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Infogix as an Employer

3.3/5

Infogix has a 3.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Infogix

Early Stephens

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Infogix scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Infogix would recommend the brand to a friend. ENPS measures how likely Infogix employees would recommend working at Infogix to a friend.

Net Promoter Score

NPS Score

50%	Promoters
0%	Passive
50%	Detractors

Employee Net Promoter Score

-33

eNPS Score

0%	Promoters
67%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail