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NPS
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Ingenesis
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About Ingenesis' Brand
Developer of the Shopp e-commerce plugin for WordPress Among its major competitors, Ingenesis is ranked in 3rd place for NPS while Harvey Nash Group is 1st, and Kelly is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ingenesis Ranking
- #3 / 4 of its competitors
Ingenesis NPS
Ingenesis's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ingenesis's customers would recommend using the product based on a scale of -100 to 100.
Ingenesis Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ingenesis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
Ingenesis is ranked third for NPS among its competitors. Harvey Nash Group and Kelly come in first and second, with Empresaria Group coming in at #4.
Ingenesis |  Kelly |  Harvey Nash Group |  Empresaria Group | |
| Global Ranking | #- | #593 | #- | #- |
| NPS | 0 | 27 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $875.42M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ingenesis NPS vs. Competitors
Compared to its competitors, Ingenesis's NPS is rated right above Impellam Group, and is preceded by Kelly.
| COMPANY | NPS Score | |
|---|---|---|
| Harvey Nash Group | 34 |
| Kelly | 27 |
| Ingenesis | 0 |
 | Impellam Group | N/A |
Ingenesis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ingenesis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ingenesis Customer Loyalty vs. Competitors
Compared to its competitors, Ingenesis's Customer Loyalty score is rated right above Kelly, and is preceded by Harvey Nash Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Harvey Nash Group | 100% |
| Ingenesis | 100% |
| Kelly | 81% |
| Impellam Group | N/A |
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Ingenesis Product Quality
5/5
Ingenesis has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ingenesis Product Information
Ingenesis’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.ingenesis.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Ingenesis Product Quality vs. Competitors
Compared to its competitors, Ingenesis's Product Quality score is rated right above Kelly, and is preceded by Harvey Nash Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Harvey Nash Group | 5/5 |
| Ingenesis | 5/5 |
| Kelly | 3.8/5 |
| Impellam Group | N/A |
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Ingenesis Pricing
Ingenesis ROI & Value For Money
5/5
Ingenesis has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ingenesis Pricing vs. Competitors
Compared to its competitors, Ingenesis's ROI score is rated right above Kelly.
| COMPANY | Pricing Score | |
|---|---|---|
| Ingenesis | 5/5 |
| Kelly | 3.8/5 |
| Harvey Nash Group | 3/5 |
| Impellam Group | N/A |
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Ingenesis Customer Satisfaction (CSAT)
Ingenesis Customer Satisfaction (CSAT) Score
100 / 100
Ingenesis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ingenesis Customer Satisfaction vs. Competitors
Compared to its competitors, Ingenesis's Customer Satisfaction score is rated right above Kelly, and is preceded by Harvey Nash Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Harvey Nash Group | 100% |
| Ingenesis | 100% |
| Kelly | 63% |
| Impellam Group | 0% |
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Ingenesis Customer Service
5/5
Ingenesis has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ingenesis's Customer Service
Address
San Antonio, TX 78217
Website
https://www.ingenesis.com/
Phone Number
210-366-0033
Ingenesis Customer Service vs. Competitors
Compared to its competitors, Ingenesis's Customer Service score is rated right above Harvey Nash Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ingenesis | 5/5 |
| Harvey Nash Group | 4.5/5 |
| Kelly | 3.7/5 |
| Impellam Group | N/A |
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Ingenesis as an Employer
3.7/5
Ingenesis has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ingenesis scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingenesis would recommend the brand to a friend. ENPS measures how likely Ingenesis employees would recommend working at Ingenesis to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
