-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
InShape
Marketing or Exec? Claim Your Free Account
About InShape's Brand
InShape Online workout, when and where you want, led by real trainer. Among its major competitors, InShape is ranked in 2nd place for NPS while 24 Hour Fitness is 1st, and Planet Fitness is 3rd.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
InShape Ranking
- #2 / 3 of its competitors
InShape NPS
InShape's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether InShape's customers would recommend using the product based on a scale of -100 to 100.
InShape Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
InShape NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
How Other Brands Compare
InShape is ranked second for NPS among its competitors. 24 Hour Fitness and Planet Fitness come in first and third.
InShape |  Planet Fitness |  24 Hour Fitness | |
| Global Ranking | #- | #433 | #- |
| NPS | -25 | -31 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $6.52B | $7.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InShape NPS vs. Competitors
Compared to its competitors, InShape's NPS is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| 24 Hour Fitness | -11 |
| InShape | -25 |
| Planet Fitness | -31 |
InShape Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of InShape users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InShape Customer Loyalty vs. Competitors
Compared to its competitors, InShape's Customer Loyalty score is rated right above 24 Hour Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InShape | 85% |
| 24 Hour Fitness | 80% |
| Planet Fitness | 77% |
Unlock InShape Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full InShape Customer Loyalty vs. Competitors data and gain insights into your customers today.
InShape Product Quality
3/5
InShape has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InShape's overall Product Quality score rated by its users and customers.
InShape Product Information
InShape’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
InShape Product Quality vs. Competitors
Compared to its competitors, InShape's Product Quality score is rated right above 24 Hour Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| InShape | 3/5 |
| 24 Hour Fitness | 2.8/5 |
| Planet Fitness | 2.6/5 |
Unlock InShape Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full InShape Product Quality vs. Competitors data and gain insights into your customers today.
InShape Pricing
InShape ROI & Value For Money
2.7/5
InShape has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock InShape's overall ROI score rated by its users and customers.
InShape Pricing vs. Competitors
Compared to its competitors, InShape's ROI score is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| 24 Hour Fitness | 3/5 |
| InShape | 2.7/5 |
| Planet Fitness | 2.7/5 |
Unlock InShape ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full InShape ROI vs. Competitors data and gain insights into your customers today.
InShape Customer Satisfaction (CSAT)
InShape Customer Satisfaction (CSAT) Score
67 / 100
InShape has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InShape Customer Satisfaction vs. Competitors
Compared to its competitors, InShape's Customer Satisfaction score is rated right above 24 Hour Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| InShape | 67% |
| 24 Hour Fitness | 45% |
| Planet Fitness | 38% |
Unlock InShape Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full InShape Customer Satisfaction vs. Competitors data and gain insights into your customers today.
InShape Customer Service
3/5
InShape has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock InShape's overall Customer Service score rated by its users and customers.
About InShape's Customer Service
Website
http://www.inshape-online.com/
InShape Customer Service vs. Competitors
Compared to its competitors, InShape's Customer Service score is rated right above 24 Hour Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| InShape | 3/5 |
| 24 Hour Fitness | 2.9/5 |
| Planet Fitness | 2.4/5 |
Unlock InShape Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full InShape Customer Service vs. Competitors data and gain insights into your customers today.
InShape as an Employer
2.8/5
InShape has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
InShape scored a -25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of InShape would recommend the brand to a friend. ENPS measures how likely InShape employees would recommend working at InShape to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
