46
NPS
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InsideView
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About InsideView's Brand
Among its major competitors, InsideView is ranked in 2nd place for NPS while Mention is 1st, and LinkedIn is 3rd.Their current valuation is $200.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
InsideView Ranking
- #1 / 4 of its competitors
InsideView NPS
InsideView's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether InsideView's customers would recommend using the product based on a scale of -100 to 100.
InsideView Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
InsideView NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
Jul 2024 46 | Jul 2024 | 46 |
How Other Brands Compare
InsideView is ranked first for NPS among its competitors. LinkedIn and ZoomInfo come in second and third, with EverString coming in at #4. Among those competitors, it is the most valued company behind ZoomInfo.
InsideView |  LinkedIn |  ZoomInfo |  EverString | |
| Global Ranking | #- | #29 | #81 | #- |
| NPS | 46 | 33 | 24 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $200.00M | - | $4.89B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InsideView NPS by Usage
InsideView's NPS was rated 0 points by customers who have used InsideView's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
InsideView NPS vs. Competitors
Compared to its competitors, InsideView's NPS is rated right above LinkedIn, and is preceded by Mention.
| COMPANY | NPS Score | |
|---|---|---|
 | Mention | 65 |
| InsideView | 46 |
| 33 | |
| ZoomInfo | 24 |
| EverString | 4 |
 | Accompany | N/A |
 | colabo | N/A |
 | Data Axle | -11 |
InsideView Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InsideView users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InsideView Customer Loyalty vs. Competitors
Compared to its competitors, InsideView's Customer Loyalty score is rated right above LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InsideView | 100% |
| 85% | |
| ZoomInfo | 80% |
| Data Axle | 73% |
| Mention | N/A |
| EverString | N/A |
| Accompany | N/A |
| colabo | N/A |
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InsideView Product Quality
4/5
InsideView has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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InsideView Product Information
InsideView serves markets in the United States, Asia, Europe, Australia, Canada, India, and United Kingdom. InsideView supports iOS and Web devices and offers products for small, medium, and large sized businesses.
InsideView’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated InsideView's product the highest. Reviewers from the Manufacturing and Machinery industry rated InsideView the lowest at 4.3.
- Website
- http://www.InsideView.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
CRM Software
Lead Management Software
Decision Support Software
Marketing Analytics Software
Competitive Intelligence Software
Quick Insights into InsideView Product Quality
InsideView's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked InsideView Product Quality the Highest
Ranked InsideView Product Quality the Lowest
InsideView Product Quality Score by Industry
InsideView's Product Quality score was rated the highest by Tech industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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InsideView Product Quality vs. Competitors
Compared to its competitors, InsideView's Product Quality score is rated right above EverString, and is preceded by Mention.
| COMPANY | Product Quality Score | |
|---|---|---|
| colabo | 5/5 |
| Mention | 4.6/5 |
| InsideView | 4/5 |
| EverString | 4/5 |
| 4/5 | |
| ZoomInfo | 3.8/5 |
| Data Axle | 3.2/5 |
| Accompany | N/A |
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InsideView Pricing
InsideView ROI & Value For Money
3.8/5
InsideView has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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InsideView Pricing Plans
InsideView has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, InsideView uses a subscription model and offers the following: Sales and marketing professionals can use powerful prospecting / list building, deep account research, company and people insights, customer moni.
Who Uses InsideView?
Small Businesses
Medium Businesses
Large Enterprises
InsideView Pricing vs. Competitors
Compared to its competitors, InsideView's ROI score is rated right above LinkedIn, and is preceded by EverString.
| COMPANY | Pricing Score | |
|---|---|---|
| colabo | 5/5 |
| Mention | 4.4/5 |
| EverString | 4/5 |
| InsideView | 3.8/5 |
| 3.7/5 | |
| ZoomInfo | 3.6/5 |
| Data Axle | 2.9/5 |
| Accompany | N/A |
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InsideView Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InsideView Customer Satisfaction vs. Competitors
Compared to its competitors, InsideView's Customer Satisfaction score is rated right above EverString, and is preceded by Mention.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 76% | |
| ZoomInfo | 74% |
| Data Axle | 59% |
| Mention | 0% |
| InsideView | 0% |
| EverString | 0% |
| Accompany | 0% |
| colabo | 0% |
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InsideView Customer Service
3.6/5
InsideView has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About InsideView's Customer Service
Address
444 DeHaro Street, San Francisco, CA
Website
http://www.InsideView.com
Phone Number
(415) 728-9300
InsideView Customer Service vs. Competitors
Compared to its competitors, InsideView's Customer Service score is rated right above Data Axle, and is preceded by ZoomInfo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mention | 5/5 |
| EverString | 5/5 |
| colabo | 5/5 |
| 3.7/5 | |
| ZoomInfo | 3.7/5 |
| InsideView | 3.6/5 |
| Data Axle | 3.4/5 |
| Accompany | N/A |
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InsideView as an Employer
2.9/5
InsideView has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
InsideView scored a 46 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of InsideView would recommend the brand to a friend. ENPS measures how likely InsideView employees would recommend working at InsideView to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
