0
NPS
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Instabase
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About Instabase's Brand
Why does the world need another computer? Read More - https://about.instabase.com/our-story/ Among its major competitors, Instabase is ranked in 3rd place for NPS while Microsoft is 1st, and IBM is 2nd.Their current valuation is $1.10B
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Instabase Ranking
- #3 / 3 of its competitors
Instabase NPS
Instabase's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Instabase's customers would recommend using the product based on a scale of -100 to 100.
Instabase Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Instabase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
How Other Brands Compare
Instabase is ranked third for NPS among its competitors. Microsoft and IBM come in first and second. Among those competitors, it is the third most valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instabase Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Instabase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Instabase Customer Loyalty vs. Competitors
Compared to its competitors, Instabase's Customer Loyalty score is rated right below IBM.
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VS
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Instabase Product Quality
3.7/5
Instabase has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Instabase Product Information
Instabase’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://about.instabase.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
SaaS
Instabase Product Quality vs. Competitors
Compared to its competitors, Instabase's Product Quality score is rated right below IBM.
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Instabase Pricing
Instabase ROI & Value For Money
3.7/5
Instabase has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Instabase Pricing vs. Competitors
Compared to its competitors, Instabase's ROI score is rated right below IBM.
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Instabase Customer Satisfaction (CSAT)
Instabase Customer Satisfaction (CSAT) Score
50 / 100
Instabase has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Instabase Customer Satisfaction vs. Competitors
Compared to its competitors, Instabase's Customer Satisfaction score is rated right below IBM.
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Instabase Customer Service
3.7/5
Instabase has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Instabase's Customer Service
Address
369 Pine St, Suite 720, San Francisco, CA 94104
Website
https://about.instabase.com
Instabase's Social Links
Instabase Customer Service vs. Competitors
Compared to its competitors, Instabase's Customer Service score is rated right below IBM.
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Instabase as an Employer
4.3/5
Instabase has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Instabase scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Instabase would recommend the brand to a friend. ENPS measures how likely Instabase employees would recommend working at Instabase to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
