-17
NPS
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Instawork
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About Instawork's Brand
Founded in 2016, Instawork is the leading flexible staffing solution for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than one million workers in the U.S., filling a critical role in local economies. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 U.S. markets. For more information visit www.instawork.com Among its major competitors, Instawork is ranked in 4th place for NPS while Fiverr.com is 1st, and Upwork is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Instawork Ranking
- #4 / 4 of its competitors
Instawork NPS
Instawork's Net Promoter Score (NPS) is a -17 with 38% Promoters, 7% Passives, and 55% Detractors. Net Promoter Score tracks whether Instawork's customers would recommend using the product based on a scale of -100 to 100.
Instawork Overall NPS
| 38% | Promoters |
|---|---|
| 7% | Passives |
| 55% | Detractors |
Instawork NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -10 | Jul 2023 | -10 |
Oct 2023 -12 | Oct 2023 | -12 |
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 -11 | Jan 2024 | -11 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -11 | Apr 2024 | -11 |
Jul 2024 -13 | Jul 2024 | -13 |
Nov 2024 -13 | Nov 2024 | -13 |
Dec 2024 -15 | Dec 2024 | -15 |
Apr 2025 -14 | Apr 2025 | -14 |
Sep 2025 -18 | Sep 2025 | -18 |
Nov 2025 -17 | Nov 2025 | -17 |
How Other Brands Compare
Instawork is ranked #4 for NPS among its competitors. Fiverr.com and Upwork come in first and second, with Wonolo coming in at third.
Instawork |  Upwork |  Fiverr.com |  Wonolo | |
| Global Ranking | #- | #508 | #640 | #- |
| NPS | -17 | 9 | 13 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $5.59B | $8.07B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instawork NPS by Gender
Male customers rated Instawork's NPS 9 points higher than Female customers.
Male
-51
Instawork's NPS was rated -51 by Male customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Female
-60
Instawork's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Instawork NPS by Ethnicity
Instawork's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Instawork NPS by Age
Instawork's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Instawork NPS by Usage
Instawork's NPS was rated the highest by customers who have used Instawork's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Instawork NPS vs. Competitors
Compared to its competitors, Instawork's NPS is rated right above Poached Jobs, and is preceded by Leade.rs.
| COMPANY | NPS Score | |
|---|---|---|
| Fiverr.com | 13 |
| Upwork | 9 |
| Wonolo | 6 |
 | HigherMe | N/A |
 | Revolo | N/A |
 | Leade.rs | N/A |
| Instawork | -17 |
 | Poached Jobs | -100 |
Instawork Customer Reviews
Out of the 6 Instawork customer reviews 3 were positive and 3 were constructive. Instawork customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Instawork Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Instawork users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Instawork Customer Loyalty Score by Gender
Female customers rated Instawork's Customer Loyalty score 27% higher than Male customers.
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Male
55%
Yes
Female
82%
Yes
Instawork Customer Loyalty Score by Ethnicity
Instawork's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Instawork.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
64
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
78
out of 100
Other
Instawork Customer Loyalty Score by Age
Instawork's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 87% | 36-40 | 87% |
41-45 85% | 41-45 | 85% |
Instawork Customer Loyalty Score by Usage
Instawork's Customer Loyalty score was rated the highest by customers who have used Instawork's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Instawork Customer Loyalty Score by Industry
Instawork's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Instawork Customer Loyalty vs. Competitors
Compared to its competitors, Instawork's Customer Loyalty score is rated right above Fiverr.com, and is preceded by Wonolo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Upwork | 78% |
| Wonolo | 73% |
| Instawork | 73% |
| Fiverr.com | 65% |
| Poached Jobs | 10% |
| HigherMe | N/A |
| Revolo | N/A |
| Leade.rs | N/A |
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Instawork Product Quality
2.4/5
Instawork has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Instawork Product Information
Instawork’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Instawork's product the highest. Reviewers from the Tech industry rated Instawork the lowest at 2.2.
- Website
- https://www.instawork.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into Instawork Product Quality
Instawork's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Instawork's products/services for Over 10 Years.
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Ranked Instawork Product Quality the Highest
Ranked Instawork Product Quality the Lowest
Instawork Product Quality Score by Gender
Female customers rated Instawork's Product Quality score 0.1 stars higher than Male customers.
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Male
1.9/5
Female
2/5
Instawork Product Quality Score by Ethnicity
Instawork's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Instawork.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 1.8 | Other | 1.8 |
Instawork Product Quality Score by Age
Instawork's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
41-45 2.1 | 41-45 | 2.1 |
Instawork Product Quality Score by Usage
Instawork's Product Quality score was rated the highest by customers who have used Instawork's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Instawork Product Quality Score by Industry
Instawork's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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Instawork Product Quality vs. Competitors
Compared to its competitors, Instawork's Product Quality score is rated right above HigherMe, and is preceded by Poached Jobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fiverr.com | 3.8/5 |
| Upwork | 3.5/5 |
| Wonolo | 3.3/5 |
| Poached Jobs | 2.5/5 |
| Instawork | 2.4/5 |
| HigherMe | N/A |
| Revolo | N/A |
| Leade.rs | N/A |
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Instawork Pricing
Instawork ROI & Value For Money
2.5/5
Instawork has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Instawork Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Tech industry think that they had the lowest ROI from Instawork.
Quick Insights into Instawork ROI
Instawork's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Instawork's products/services for Over 10 Years.
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Ranked Instawork ROI the Highest
Ranked Instawork ROI the Lowest
Instawork ROI Score by Gender
Instawork's ROI score was rated 1.9 by both Female and Male customers on Comparably.
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Male
1.9/5
Female
1.9/5
Instawork ROI Score by Ethnicity
Instawork's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Instawork.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Instawork ROI Score by Age
Instawork's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Instawork.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
Instawork ROI Score by Usage
Instawork's ROI score was rated the highest by customers who have used Instawork's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Instawork ROI Score by Industry
Instawork's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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Instawork Pricing vs. Competitors
Compared to its competitors, Instawork's ROI score is rated right above HigherMe, and is preceded by Wonolo.
| COMPANY | Pricing Score | |
|---|---|---|
| Poached Jobs | 4/5 |
| Fiverr.com | 3.5/5 |
| Upwork | 3.4/5 |
| Wonolo | 3/5 |
| Instawork | 2.5/5 |
| HigherMe | N/A |
| Revolo | N/A |
| Leade.rs | N/A |
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Instawork Customer Satisfaction (CSAT)
Instawork Customer Satisfaction (CSAT) Score
37 / 100
Instawork has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Instawork Customer Satisfaction
Instawork's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Instawork's products/services for Over 10 Years.
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Ranked Instawork Customer Satisfaction the Highest
Ranked Instawork Customer Satisfaction the Lowest
Instawork Customer Satisfaction Score by Gender
Female customers rated Instawork's Customer Satisfaction score 9 points higher than Male customers.
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12 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
21 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 21% | |
Very Dissatisfied | 44% |
Instawork Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Instawork's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Instawork's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Instawork's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Instawork's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Instawork's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
38%
Instawork Customer Satisfaction Score by Age
Instawork's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 14% | |||||||||||||||
| 41-45 | 17% |
Instawork Customer Satisfaction Score by Usage
Instawork's Customer Satisfaction score was rated the highest by customers who have used Instawork's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Instawork Customer Satisfaction Score by Industry
Instawork's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Instawork Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Hospitality",
"groupId": 523,
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}Instawork Customer Satisfaction vs. Competitors
Compared to its competitors, Instawork's Customer Satisfaction score is rated right above Poached Jobs, and is preceded by Wonolo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Upwork | 66% |
| Fiverr.com | 55% |
| Wonolo | 43% |
| Instawork | 37% |
| Poached Jobs | 0% |
| HigherMe | 0% |
| Revolo | 0% |
| Leade.rs | 0% |
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Instawork Customer Service
2.5/5
Instawork has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Instawork's Customer Service
Address
548 Market St, California City, CA 94104
Website
https://www.instawork.com
Instawork's Social Links
Quick Insights into Instawork Customer Service
Instawork's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Instawork's products/services for Over 10 Years.
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Ranked Instawork Customer Service the Highest
Ranked Instawork Customer Service the Lowest
Instawork Customer Service Score by Gender
Female customers rated Instawork's Customer Service score 0.6 stars higher than Male customers.
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Male
1.7/5
Female
2.3/5
Instawork Customer Service Score by Ethnicity
Instawork's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Instawork.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.9 | Other | 1.9 |
Instawork Customer Service Score by Age
Instawork's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Instawork.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Instawork Customer Service Score by Usage
Instawork's Customer Service score was rated the highest by customers who have used Instawork's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Instawork Customer Service Score by Industry
Instawork's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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Instawork Customer Service vs. Competitors
Compared to its competitors, Instawork's Customer Service score is rated right above HigherMe, and is preceded by Wonolo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Poached Jobs | 5/5 |
| Fiverr.com | 3.6/5 |
| Upwork | 3.5/5 |
| Wonolo | 3.2/5 |
| Instawork | 2.5/5 |
| HigherMe | N/A |
| Revolo | N/A |
| Leade.rs | N/A |
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Instawork as an Employer
2.4/5
Instawork has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Instawork scored a -17 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Instawork would recommend the brand to a friend. ENPS measures how likely Instawork employees would recommend working at Instawork to a friend.
Net Promoter Score
-17
NPS Score
| 38% | Promoters |
|---|---|
| 7% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 26% | Promoters |
|---|---|
| 8% | Passive |
| 66% | Detractors |
