17
NPS
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Instore
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About Instore's Brand
Instore provides a cloud-based POS platform for local merchants such as restaurants, cafes and coffee shops. Among its major competitors, Instore is ranked in 3rd place for NPS while ShopKeep is 1st, and Block is 2nd.
Brand at a Glance
3.5/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Instore Ranking
- #3 / 4 of its competitors
Instore NPS
Instore's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Instore's customers would recommend using the product based on a scale of -100 to 100.
Instore Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Instore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
How Other Brands Compare
Instore is ranked third for NPS among its competitors. ShopKeep and Block come in first and second, with Breadcrumb coming in at #4.
Instore |  Block |  ShopKeep |  Breadcrumb | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | 17 | 25 | 27 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $400.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instore NPS by Usage
Instore's NPS was rated 17 points by customers who have used Instore's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Instore Product Quality
3.5/5
Instore has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Instore Product Information
Instore serves markets in the United States and Canada. Instore supports Web devices and offers products for small and medium sized businesses.
Instore’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://instoredoes.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Marketplaces
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Instore Product Quality vs. Competitors
Compared to its competitors, Instore's Product Quality score is rated right above ShopKeep, and is preceded by Block.
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VS
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Instore Pricing
Instore ROI & Value For Money
3.6/5
Instore has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Instore Pricing Plans
Instore has a pricing structure that accommodates small and medium businesses. Starting from $39/month, Instore uses a subscription model.
Who Uses Instore?
Small Businesses
Medium Businesses
Instore Pricing vs. Competitors
Compared to its competitors, Instore's ROI score is rated right above ShopKeep, and is preceded by Block.
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Instore Customer Service
3.7/5
Instore has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Instore's Customer Service
Address
680 Mission Street, San Francisco, CA 94105
Website
http://instoredoes.com
Instore Customer Service vs. Competitors
Compared to its competitors, Instore's Customer Service score is rated right above Block.
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VS
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