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NPS
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Instron
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About Instron's Brand
A leading worldwide supplier of instruments, software and services for the testing of materials and structures Among its major competitors, Instron is ranked in 3rd place for NPS while ITW is 1st, and SHIMADZU CORPORATION is 2nd.
Brand at a Glance
75%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Instron Ranking
- #3 / 4 of its competitors
Instron NPS
Instron's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Instron's customers would recommend using the product based on a scale of -100 to 100.
Instron Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Instron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 20 | Oct 2023 | 20 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -15 | Mar 2024 | -15 |
May 2024 0 | May 2024 | 0 |
Sep 2024 -11 | Sep 2024 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 9 | Feb 2025 | 9 |
May 2025 -1 | May 2025 | -1 |
How Other Brands Compare
Instron is ranked third for NPS among its competitors. ITW and SHIMADZU CORPORATION come in first and second, with MTS Systems coming in at #4.
Instron |  ITW |  MTS Systems |  SHIMADZU CORPORATION | |
| Global Ranking | #- | #756 | #- | #- |
| NPS | -1 | 34 | -89 | 0 |
| Valuation Updated every 24 hours for public companies | - | - | $1.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Instron NPS by Gender
Instron's NPS was rated -14 by Male customers on Comparably.
Male
-14
Instron's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
N/A
Instron's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Instron NPS by Ethnicity
Instron's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Instron NPS by Age
Instron's NPS was rated -34 points by customers ages 36-40 on Comparably.
Instron NPS by Usage
Instron's NPS was rated the highest by customers who have used Instron's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years -100 | Over 10 Years | -100 |
Instron NPS vs. Competitors
Compared to its competitors, Instron's NPS is rated right above MTS Systems, and is preceded by SHIMADZU CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
| ITW | 34 |
| SHIMADZU CORPORATION | 0 |
| Instron | -1 |
| MTS Systems | -89 |
Instron Customer Reviews
Out of the 2 Instron customer reviews 1 was positive and 1 was constructive. Instron customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Instron Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Instron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Instron Customer Loyalty Score by Gender
Instron's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Instron Customer Loyalty Score by Ethnicity
Instron's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Instron.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Instron Customer Loyalty Score by Age
Instron's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Instron Customer Loyalty Score by Usage
Instron's Customer Loyalty score was rated the highest by customers who have used Instron's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Instron Customer Loyalty Score by Industry
Instron's Customer Loyalty score was rated 70% by Tech industry customers.
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Instron Customer Loyalty vs. Competitors
Compared to its competitors, Instron's Customer Loyalty score is rated right above ITW, and is preceded by SHIMADZU CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SHIMADZU CORPORATION | 100% |
| Instron | 75% |
| ITW | 72% |
| MTS Systems | 57% |
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Instron Product Quality
3.3/5
Instron has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Instron Product Information
Instron’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Instron's product the highest.
- Website
- http://www.instron.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Instron Product Quality
Instron's Product Quality score was rated highest by customers who have used Instron's products/services for 5 to 10 Years, and rated lowest by customers who have used Instron's products/services for Over 10 Years.
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Ranked Instron Product Quality the Highest
Ranked Instron Product Quality the Lowest
Instron Product Quality Score by Gender
Instron's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Instron Product Quality Score by Ethnicity
Instron's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Instron.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Instron Product Quality Score by Age
Instron's Product Quality score was rated 2 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Instron Product Quality Score by Usage
Instron's Product Quality score was rated the highest by customers who have used Instron's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Instron Product Quality Score by Industry
Instron's Product Quality score was rated 2 stars by Tech industry customers.
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Instron Product Quality vs. Competitors
Compared to its competitors, Instron's Product Quality score is rated right above MTS Systems, and is preceded by SHIMADZU CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| ITW | 3.7/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| Instron | 3.3/5 |
| MTS Systems | 2.4/5 |
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Instron Pricing
Instron ROI & Value For Money
2.8/5
Instron has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Instron Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Instron ROI
Instron's ROI score was rated highest by customers who have used Instron's products/services for 5 to 10 Years, and rated lowest by customers who have used Instron's products/services for Over 10 Years.
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Ranked Instron ROI the Highest
Ranked Instron ROI the Lowest
Instron ROI Score by Gender
Instron's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Instron ROI Score by Ethnicity
Instron's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Instron ROI Score by Age
Instron's ROI score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Instron.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Instron ROI Score by Usage
Instron's ROI score was rated the highest by customers who have used Instron's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Instron ROI Score by Industry
Instron's ROI score was rated 2.1 stars by Tech industry customers.
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Instron Pricing vs. Competitors
Compared to its competitors, Instron's ROI score is rated right above MTS Systems, and is preceded by ITW.
| COMPANY | Pricing Score | |
|---|---|---|
| SHIMADZU CORPORATION | 3.7/5 |
| ITW | 3.7/5 |
| Instron | 2.8/5 |
| MTS Systems | 1.9/5 |
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Instron Customer Satisfaction (CSAT)
Instron Customer Satisfaction (CSAT) Score
58 / 100
Instron has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Instron Customer Satisfaction
Instron's Customer Satisfaction score was rated highest by customers who have used Instron's products/services for 5 to 10 Years, and rated lowest by customers who have used Instron's products/services for Over 10 Years.
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Ranked Instron Customer Satisfaction the Highest
Ranked Instron Customer Satisfaction the Lowest
Instron Customer Satisfaction Score by Gender
Instron's Customer Satisfaction score was rated 43 by Male customers on Comparably.
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43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 28% | |
Very Dissatisfied | 29% |
Instron Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Instron's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Instron's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Instron Customer Satisfaction Score by Age
Instron's Customer Satisfaction score was rated 34 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 34% |
Instron Customer Satisfaction Score by Usage
Instron's Customer Satisfaction score was rated the highest by customers who have used Instron's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Instron Customer Satisfaction Score by Industry
Instron's Customer Satisfaction score was rated 33 points by Tech industry customers.
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{
"title": "Instron Customer Satisfaction Score by Industry",
"text": "Instron's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Instron's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
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}Instron Customer Satisfaction vs. Competitors
Compared to its competitors, Instron's Customer Satisfaction score is rated right above MTS Systems, and is preceded by ITW.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SHIMADZU CORPORATION | 100% |
| ITW | 68% |
| Instron | 58% |
| MTS Systems | 9% |
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Instron Customer Service
2.8/5
Instron has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Instron's Customer Service
Address
825 University Avenue , Norwood, MA 02062
Website
http://www.instron.com
Quick Insights into Instron Customer Service
Instron's Customer Service score was rated highest by customers who have used Instron's products/services for 5 to 10 Years, and rated lowest by customers who have used Instron's products/services for Over 10 Years.
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Ranked Instron Customer Service the Highest
Ranked Instron Customer Service the Lowest
Instron Customer Service Score by Gender
Instron's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Instron Customer Service Score by Ethnicity
Instron's Customer Service score was rated 2.6 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Instron Customer Service Score by Age
Instron's Customer Service score was rated 2.3 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Instron Customer Service Score by Usage
Instron's Customer Service score was rated the highest by customers who have used Instron's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Instron Customer Service Score by Industry
Instron's Customer Service score was rated 2.3 stars by Tech industry customers.
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Instron Customer Service vs. Competitors
Compared to its competitors, Instron's Customer Service score is rated right above MTS Systems, and is preceded by ITW.
| COMPANY | Customer Service Score | |
|---|---|---|
| SHIMADZU CORPORATION | 4/5 |
| ITW | 3.9/5 |
| Instron | 2.8/5 |
| MTS Systems | 2.5/5 |
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Instron as an Employer
3.9/5
Instron has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Instron scored a -1 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Instron would recommend the brand to a friend. ENPS measures how likely Instron employees would recommend working at Instron to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
