-89
NPS
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MTS Systems
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About MTS Systems' Brand
MTS Systems Corporation is a leading global supplier of test systems and industrial position sensors. Among its major competitors, MTS Systems is ranked in 6th place for NPS while Wacom is 1st, and Moog is 2nd.Their current market cap is $1.14B
Brand at a Glance
57%
Customer Loyalty
2.4/5
Product Quality
1.9/5
Pricing
2.5/5
Customer Service
MTS Systems Ranking
- #4 / 4 of its competitors
MTS Systems NPS
MTS Systems's Net Promoter Score (NPS) is a -89 with 0% Promoters, 11% Passives, and 89% Detractors. Net Promoter Score tracks whether MTS Systems's customers would recommend using the product based on a scale of -100 to 100.
MTS Systems Overall NPS
| 0% | Promoters |
|---|---|
| 11% | Passives |
| 89% | Detractors |
MTS Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -85 | Apr 2022 | -85 |
Jun 2022 -87 | Jun 2022 | -87 |
Oct 2022 -88 | Oct 2022 | -88 |
Jan 2023 -90 | Jan 2023 | -90 |
Apr 2023 -90 | Apr 2023 | -90 |
Jun 2023 -91 | Jun 2023 | -91 |
Oct 2023 -92 | Oct 2023 | -92 |
Jan 2024 -93 | Jan 2024 | -93 |
Mar 2024 -93 | Mar 2024 | -93 |
Jul 2024 -88 | Jul 2024 | -88 |
Sep 2025 -88 | Sep 2025 | -88 |
Oct 2025 -89 | Oct 2025 | -89 |
How Other Brands Compare
MTS Systems is ranked #4 for NPS among its competitors. Moog and MSA - The Safety Company come in first and second, with ITW coming in at third. Among those competitors, it is the lowest valued company behind MSA - The Safety Company.
MTS Systems |  ITW |  MSA - The Safety Company |  Moog | |
| Global Ranking | #- | #756 | #- | #- |
| NPS | -89 | 33 | 37 | 37 |
| Valuation Updated every 24 hours for public companies | $1.14B | - | $5.92B | $2.74B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTS Systems NPS by Gender
MTS Systems's NPS was rated -100 by Male customers on Comparably.
Male
-100
MTS Systems's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
MTS Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MTS Systems NPS vs. Competitors
Compared to its competitors, MTS Systems's NPS is rated right below Instron.
| COMPANY | NPS Score | |
|---|---|---|
 | Wacom | 49 |
| Moog | 37 |
| MSA - The Safety Company | 37 |
| ITW | 33 |
 | ZA Inc. | N/A |
 | Instron | -1 |
| MTS Systems | -89 |
MTS Systems Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of MTS Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MTS Systems Customer Loyalty Score by Gender
MTS Systems's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
MTS Systems Customer Loyalty vs. Competitors
Compared to its competitors, MTS Systems's Customer Loyalty score is rated right above ZA Inc., and is preceded by ITW.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MSA - The Safety Company | 87% |
| Moog | 82% |
| Wacom | 80% |
| Instron | 75% |
| ITW | 72% |
| MTS Systems | 57% |
| ZA Inc. | N/A |
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MTS Systems Product Quality
2.4/5
MTS Systems has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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MTS Systems Product Information
MTS Systems’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.mts.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into MTS Systems Product Quality
MTS Systems's Product Quality score was rated highest by Male customers.
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Ranked MTS Systems Product Quality the Highest
MTS Systems Product Quality Score by Gender
MTS Systems's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
MTS Systems Product Quality vs. Competitors
Compared to its competitors, MTS Systems's Product Quality score is rated right above ZA Inc., and is preceded by Instron.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wacom | 4.3/5 |
| Moog | 4.2/5 |
| MSA - The Safety Company | 3.8/5 |
| ITW | 3.7/5 |
| Instron | 3.3/5 |
| MTS Systems | 2.4/5 |
| ZA Inc. | N/A |
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MTS Systems Pricing
MTS Systems ROI & Value For Money
1.9/5
MTS Systems has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into MTS Systems ROI
MTS Systems's ROI score was rated highest by Male customers.
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Ranked MTS Systems ROI the Highest
MTS Systems ROI Score by Gender
MTS Systems's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
MTS Systems Pricing vs. Competitors
Compared to its competitors, MTS Systems's ROI score is rated right above ZA Inc., and is preceded by Instron.
| COMPANY | Pricing Score | |
|---|---|---|
| Moog | 4.2/5 |
| Wacom | 3.7/5 |
| ITW | 3.6/5 |
| MSA - The Safety Company | 3.5/5 |
| Instron | 2.8/5 |
| MTS Systems | 1.9/5 |
| ZA Inc. | N/A |
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MTS Systems Customer Satisfaction (CSAT)
MTS Systems Customer Satisfaction (CSAT) Score
9 / 100
MTS Systems has an overall Customer Satisfaction score of 9 rated by its users and customers.
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Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
18%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MTS Systems Customer Satisfaction vs. Competitors
Compared to its competitors, MTS Systems's Customer Satisfaction score is rated right above ZA Inc., and is preceded by Instron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MSA - The Safety Company | 86% |
| Wacom | 80% |
| Moog | 76% |
| ITW | 68% |
| Instron | 58% |
| MTS Systems | 9% |
| ZA Inc. | 0% |
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MTS Systems Customer Service
2.5/5
MTS Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MTS Systems's Customer Service
Address
Eden Prairie, MN
Website
http://www.mts.com
Phone Number
9529374515
Quick Insights into MTS Systems Customer Service
MTS Systems's Customer Service score was rated highest by Male customers.
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Ranked MTS Systems Customer Service the Highest
MTS Systems Customer Service Score by Gender
MTS Systems's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
MTS Systems Customer Service vs. Competitors
Compared to its competitors, MTS Systems's Customer Service score is rated right above ZA Inc., and is preceded by Instron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moog | 4.1/5 |
| ITW | 3.8/5 |
| Wacom | 3.7/5 |
| MSA - The Safety Company | 3.5/5 |
| Instron | 2.8/5 |
| MTS Systems | 2.5/5 |
| ZA Inc. | N/A |
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MTS Systems as an Employer
2.6/5
MTS Systems has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MTS Systems scored a -89 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of MTS Systems would recommend the brand to a friend. ENPS measures how likely MTS Systems employees would recommend working at MTS Systems to a friend.
Net Promoter Score
-89
NPS Score
| 0% | Promoters |
|---|---|
| 11% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 8% | Promoters |
|---|---|
| 16% | Passive |
| 76% | Detractors |
