49
NPS
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Wacom
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About Wacom's Brand
Among its major competitors, Wacom is ranked in 1st place for NPS while CDW Corporation is 2nd, and MTS Systems is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Wacom Ranking
- #1 / 4 of its competitors
Wacom NPS
Wacom's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Wacom's customers would recommend using the product based on a scale of -100 to 100.
Wacom Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Wacom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 33 | Mar 2021 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Sep 2021 57 | Sep 2021 | 57 |
Feb 2022 63 | Feb 2022 | 63 |
Aug 2022 66 | Aug 2022 | 66 |
Oct 2022 70 | Oct 2022 | 70 |
Nov 2022 72 | Nov 2022 | 72 |
Mar 2023 67 | Mar 2023 | 67 |
Jul 2023 64 | Jul 2023 | 64 |
Mar 2024 53 | Mar 2024 | 53 |
Apr 2024 50 | Apr 2024 | 50 |
How Other Brands Compare
Wacom is ranked first for NPS among its competitors. CDW Corporation and MTS Systems come in second and third, with First Sensor coming in at #4.
Wacom |  CDW Corporation |  MTS Systems |  First Sensor | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 49 | 20 | -89 | - |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $1.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wacom NPS by Gender
Wacom's NPS was rated 40 by Male customers on Comparably.
Male
40
Wacom's NPS was rated 40 by Male customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
Female
N/A
Wacom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wacom NPS by Ethnicity
Wacom's NPS was rated -33 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Wacom NPS by Usage
Wacom's NPS was rated 25 points by customers who have used Wacom's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Wacom NPS vs. Competitors
Compared to its competitors, Wacom's NPS is rated right above CDW Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Wacom | 49 |
| CDW Corporation | 20 |
| MTS Systems | -89 |
Wacom Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Wacom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wacom Customer Loyalty Score by Gender
Wacom's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Wacom Customer Loyalty Score by Ethnicity
Wacom's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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70
out of 100
Asian or Pacific Islander
Wacom Customer Loyalty Score by Usage
Wacom's Customer Loyalty score was rated 100% by customers who have used Wacom's products/services for 2 to 5 Years.
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Wacom Customer Loyalty Score by Industry
Wacom's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.
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Wacom Customer Loyalty vs. Competitors
Compared to its competitors, Wacom's Customer Loyalty score is rated right above CDW Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wacom | 80% |
| CDW Corporation | 71% |
| MTS Systems | 57% |
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Wacom Product Quality
4.3/5
Wacom has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Wacom Product Information
Wacom’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Wacom's product the highest.
- Website
- http://www.wacom.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Wacom Product Quality
Wacom's Product Quality score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Wacom Product Quality the Highest
Wacom Product Quality Score by Gender
Wacom's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Wacom Product Quality Score by Ethnicity
Wacom's Product Quality score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Wacom Product Quality Score by Usage
Wacom's Product Quality score was rated 4.5 stars by customers who have used Wacom's products/services for 2 to 5 Years.
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Wacom Product Quality Score by Industry
Wacom's Product Quality score was rated 4.7 stars by Arts and Entertainment industry customers.
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Wacom Product Quality vs. Competitors
Compared to its competitors, Wacom's Product Quality score is rated right above CDW Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wacom | 4.3/5 |
| CDW Corporation | 3.5/5 |
| MTS Systems | 2.4/5 |
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Wacom Pricing
Wacom ROI & Value For Money
3.7/5
Wacom has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Wacom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Wacom ROI
Wacom's ROI score was rated highest by customers from the Arts and Entertainment industry.
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Ranked Wacom ROI the Highest
Wacom ROI Score by Gender
Wacom's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Wacom ROI Score by Ethnicity
Wacom's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Wacom ROI Score by Usage
Wacom's ROI score was rated 3.7 stars by customers who have used Wacom's products/services for 2 to 5 Years.
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Wacom ROI Score by Industry
Wacom's ROI score was rated 4 stars by Arts and Entertainment industry customers.
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Wacom Pricing vs. Competitors
Compared to its competitors, Wacom's ROI score is rated right above MTS Systems, and is preceded by CDW Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Wacom | 3.7/5 |
| MTS Systems | 1.9/5 |
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Wacom Customer Satisfaction (CSAT)
Wacom Customer Satisfaction (CSAT) Score
80 / 100
Wacom has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wacom Customer Satisfaction
Wacom's Customer Satisfaction score was rated highest by customers who have used Wacom's products/services for 2 to 5 Years.
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Ranked Wacom Customer Satisfaction the Highest
Wacom Customer Satisfaction Score by Gender
Wacom's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wacom Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Wacom's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Wacom Customer Satisfaction Score by Usage
Wacom's Customer Satisfaction score was rated 100 points by customers who have used Wacom's products/services for 2 to 5 Years.
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Wacom Customer Satisfaction vs. Competitors
Compared to its competitors, Wacom's Customer Satisfaction score is rated right above CDW Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wacom | 80% |
| CDW Corporation | 56% |
| MTS Systems | 9% |
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Wacom Customer Service
3.7/5
Wacom has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Wacom's Customer Service
Address
Japan
Website
http://www.wacom.com
Quick Insights into Wacom Customer Service
Wacom's Customer Service score was rated highest by customers who have used Wacom's products/services for 2 to 5 Years.
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Ranked Wacom Customer Service the Highest
Wacom Customer Service Score by Gender
Wacom's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Wacom Customer Service Score by Ethnicity
Wacom's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Wacom Customer Service Score by Usage
Wacom's Customer Service score was rated 4.4 stars by customers who have used Wacom's products/services for 2 to 5 Years.
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Wacom Customer Service Score by Industry
Wacom's Customer Service score was rated 4 stars by Arts and Entertainment industry customers.
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Wacom Customer Service vs. Competitors
Compared to its competitors, Wacom's Customer Service score is rated right above MTS Systems, and is preceded by CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Wacom | 3.7/5 |
| MTS Systems | 2.5/5 |
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Wacom as an Employer
Consumer vs. Employees
Wacom scored a 49 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Wacom would recommend the brand to a friend. ENPS measures how likely Wacom employees would recommend working at Wacom to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
