0
NPS
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Intellectual Ventures
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About Intellectual Ventures' Brand
Intellectual Ventures is engaged in the business of invention. Among its major competitors, Intellectual Ventures is ranked in 3rd place for NPS while Deloitte (US) is 1st, and RPX Corporation is 2nd.
Intellectual Ventures Ranking
- #3 / 4 of its competitors
Intellectual Ventures NPS
Intellectual Ventures's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Intellectual Ventures's customers would recommend using the product based on a scale of -100 to 100.
Intellectual Ventures Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Intellectual Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
How Other Brands Compare
Intellectual Ventures is ranked third for NPS among its competitors. Deloitte (US) and RPX Corporation come in first and second, with App Suey coming in at #4.
Intellectual Ventures |  Deloitte (US) |  RPX Corporation |  App Suey | |
| Global Ranking | #- | #154 | #- | #- |
| NPS | 0 | 27 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellectual Ventures NPS vs. Competitors
Compared to its competitors, Intellectual Ventures's NPS is rated right below RPX Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| RPX Corporation | 0 |
| Intellectual Ventures | 0 |
Intellectual Ventures Customer Satisfaction (CSAT)
Intellectual Ventures Customer Satisfaction (CSAT) Score
100 / 100
Intellectual Ventures has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intellectual Ventures Customer Satisfaction vs. Competitors
Compared to its competitors, Intellectual Ventures's Customer Satisfaction score is rated right above Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intellectual Ventures | 100% |
| Deloitte (US) | 73% |
| RPX Corporation | 50% |
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Intellectual Ventures as an Employer
3.7/5
Intellectual Ventures has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Intellectual Ventures
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Intellectual Ventures scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Intellectual Ventures would recommend the brand to a friend. ENPS measures how likely Intellectual Ventures employees would recommend working at Intellectual Ventures to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
