-66
NPS
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Intellivision Entertainment
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About Intellivision Entertainment's Brand
Over 40 years ago, the Intellivision home video game console pioneered the video game industry, establishing many industry firsts and capturing an unprecedented 20 percent market share at the time. Building upon its gaming legacy with support and expertise from industry veterans and superstars, Intellivision is back with the mission to bring people together by delivering simple, affordable, family-friendly entertainment. Intellivision will launch Amico, a unique video game system that’s redefining entertainment with family and friends. Amico will come with two easy-to-use color touchscreen controllers and is designed to be fun for all ages. With a broad variety of family-friendly games and a proprietary system that adapts gameplay for any skill level, players of all backgrounds can truly enjoy gaming together. Among its major competitors, Intellivision Entertainment is ranked in 2nd place for NPS while PlayStation is 1st, and Xbox is 3rd.
Brand at a Glance
49%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
Intellivision Entertainment Ranking
- #2 / 3 of its competitors
Intellivision Entertainment NPS
Intellivision Entertainment's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Intellivision Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Intellivision Entertainment Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Intellivision Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 33 | Jul 2021 | 33 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -15 | Jan 2022 | -15 |
Mar 2022 -40 | Mar 2022 | -40 |
Apr 2022 -45 | Apr 2022 | -45 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 -57 | Aug 2022 | -57 |
Jan 2023 -61 | Jan 2023 | -61 |
Dec 2023 -63 | Dec 2023 | -63 |
Jan 2024 -67 | Jan 2024 | -67 |
How Other Brands Compare
Intellivision Entertainment is ranked second for NPS among its competitors. PlayStation and Xbox come in first and third.
Intellivision Entertainment |  PlayStation |  Xbox | |
| Global Ranking | #- | #31 | #- |
| NPS | -66 | 31 | -73 |
| Valuation Updated every 24 hours for public companies | - | $133.68B | $1.38T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intellivision Entertainment NPS by Gender
Intellivision Entertainment's NPS was rated -84 by Male customers on Comparably.
Male
-84
Intellivision Entertainment's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
N/A
Intellivision Entertainment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Intellivision Entertainment NPS by Ethnicity
Intellivision Entertainment's NPS was rated -84 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Intellivision Entertainment NPS by Usage
Intellivision Entertainment's NPS was rated the highest by customers who have used Intellivision Entertainment's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
Over 10 Years -60 | Over 10 Years | -60 |
Intellivision Entertainment NPS vs. Competitors
Compared to its competitors, Intellivision Entertainment's NPS is rated right above Xbox, and is preceded by PlayStation.
| COMPANY | NPS Score | |
|---|---|---|
| PlayStation | 31 |
| Intellivision Entertainment | -66 |
| Xbox | -73 |
Intellivision Entertainment Customer Reviews
Out of the 6 Intellivision Entertainment customer reviews 1 was positive and 5 were constructive. Intellivision Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Intellivision Entertainment Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Intellivision Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intellivision Entertainment Customer Loyalty Score by Gender
Intellivision Entertainment's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Intellivision Entertainment Customer Loyalty Score by Ethnicity
Intellivision Entertainment's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Intellivision Entertainment.
40
out of 100
Caucasian
Intellivision Entertainment Customer Loyalty Score by Usage
Intellivision Entertainment's Customer Loyalty score was rated the highest by customers who have used Intellivision Entertainment's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intellivision Entertainment Customer Loyalty Score by Industry
Intellivision Entertainment's Customer Loyalty score was rated 25% by Tech industry customers.
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Intellivision Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Intellivision Entertainment's Customer Loyalty score is rated right below Xbox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PlayStation | 88% |
| Xbox | 83% |
| Intellivision Entertainment | 49% |
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Intellivision Entertainment Product Quality
1.5/5
Intellivision Entertainment has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Intellivision Entertainment Product Information
Intellivision Entertainment’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Intellivision Entertainment's product the highest.
- Company Size
- 11-50 Employees
Industry
Consumer Electronics
Quick Insights into Intellivision Entertainment Product Quality
Intellivision Entertainment's Product Quality score was rated highest by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and rated lowest by customers who have used Intellivision Entertainment's products/services for Over 10 Years.
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Ranked Intellivision Entertainment Product Quality the Highest
Ranked Intellivision Entertainment Product Quality the Lowest
Intellivision Entertainment Product Quality Score by Gender
Intellivision Entertainment's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Intellivision Entertainment Product Quality Score by Ethnicity
Intellivision Entertainment's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Intellivision Entertainment Product Quality Score by Usage
Intellivision Entertainment's Product Quality score was rated 1.5 stars by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Intellivision Entertainment Product Quality Score by Industry
Intellivision Entertainment's Product Quality score was rated 1.5 stars by Tech industry customers.
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Intellivision Entertainment Product Quality vs. Competitors
Compared to its competitors, Intellivision Entertainment's Product Quality score is rated right below PlayStation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xbox | 4.3/5 |
| PlayStation | 3.7/5 |
| Intellivision Entertainment | 1.5/5 |
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Intellivision Entertainment Pricing
Intellivision Entertainment ROI & Value For Money
1.6/5
Intellivision Entertainment has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Intellivision Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Intellivision Entertainment ROI
Intellivision Entertainment's ROI score was rated highest by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and rated lowest by customers who have used Intellivision Entertainment's products/services for Over 10 Years.
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Ranked Intellivision Entertainment ROI the Highest
Ranked Intellivision Entertainment ROI the Lowest
Intellivision Entertainment ROI Score by Gender
Intellivision Entertainment's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Intellivision Entertainment ROI Score by Ethnicity
Intellivision Entertainment's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intellivision Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Intellivision Entertainment ROI Score by Usage
Intellivision Entertainment's ROI score was rated 1.5 stars by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Intellivision Entertainment ROI Score by Industry
Intellivision Entertainment's ROI score was rated 1.5 stars by Tech industry customers.
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Intellivision Entertainment Pricing vs. Competitors
Compared to its competitors, Intellivision Entertainment's ROI score is rated right below PlayStation.
| COMPANY | Pricing Score | |
|---|---|---|
| Xbox | 3.9/5 |
| PlayStation | 3.5/5 |
| Intellivision Entertainment | 1.6/5 |
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Intellivision Entertainment Customer Satisfaction (CSAT)
Intellivision Entertainment Customer Satisfaction (CSAT) Score
9 / 100
Intellivision Entertainment has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intellivision Entertainment Customer Satisfaction
Intellivision Entertainment's Customer Satisfaction score was rated highest by customers who have used Intellivision Entertainment's products/services for Over 10 Years, and rated lowest by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years.
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Ranked Intellivision Entertainment Customer Satisfaction the Highest
Ranked Intellivision Entertainment Customer Satisfaction the Lowest
Intellivision Entertainment Customer Satisfaction Score by Gender
Intellivision Entertainment's Customer Satisfaction score was rated 8 by Male customers on Comparably.
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8 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 92% |
Intellivision Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intellivision Entertainment's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
Intellivision Entertainment Customer Satisfaction Score by Usage
Intellivision Entertainment's Customer Satisfaction score was rated the highest by customers who have used Intellivision Entertainment's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intellivision Entertainment Customer Satisfaction Score by Industry
Intellivision Entertainment's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"title": "Intellivision Entertainment Customer Satisfaction Score by Industry",
"text": "Intellivision Entertainment's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Intellivision Entertainment's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Intellivision Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Intellivision Entertainment's Customer Satisfaction score is rated right below PlayStation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xbox | 87% |
| PlayStation | 69% |
| Intellivision Entertainment | 9% |
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Intellivision Entertainment Customer Service
1.6/5
Intellivision Entertainment has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Intellivision Entertainment's Customer Service
Address
650 500 W, Salt Lake City, UT 84104
Website
https://www.intellivisionamico.com/
Phone Number
(949) 285-2000
Intellivision Entertainment's Social Links
Quick Insights into Intellivision Entertainment Customer Service
Intellivision Entertainment's Customer Service score was rated highest by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and rated lowest by customers who have used Intellivision Entertainment's products/services for Over 10 Years.
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Ranked Intellivision Entertainment Customer Service the Highest
Ranked Intellivision Entertainment Customer Service the Lowest
Intellivision Entertainment Customer Service Score by Gender
Intellivision Entertainment's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Intellivision Entertainment Customer Service Score by Ethnicity
Intellivision Entertainment's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intellivision Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Intellivision Entertainment Customer Service Score by Usage
Intellivision Entertainment's Customer Service score was rated the highest by customers who have used Intellivision Entertainment's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Intellivision Entertainment Customer Service Score by Industry
Intellivision Entertainment's Customer Service score was rated 1.5 stars by Tech industry customers.
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Intellivision Entertainment Customer Service vs. Competitors
Compared to its competitors, Intellivision Entertainment's Customer Service score is rated right below PlayStation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xbox | 3.7/5 |
| PlayStation | 3.3/5 |
| Intellivision Entertainment | 1.6/5 |
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Intellivision Entertainment as an Employer
4.2/5
Intellivision Entertainment has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Intellivision Entertainment
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Intellivision Entertainment scored a -66 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Intellivision Entertainment would recommend the brand to a friend. ENPS measures how likely Intellivision Entertainment employees would recommend working at Intellivision Entertainment to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 82% | Promoters |
|---|---|
| 2% | Passive |
| 16% | Detractors |
