Interactive Brokers Group NPS & Customer Reviews

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Interactive Brokers Group

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Interactive Brokers Group

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About Interactive Brokers Group's Brand

Deep discount electronic access broker offering online trading of Stocks, Options, Futures, Forex Among its major competitors, Interactive Brokers Group is ranked in 2nd place for NPS while TradeStation is 1st, and TD Ameritrade is 3rd.Their current market cap is $6.69B

Brand at a Glance

72%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Interactive Brokers Group Ranking

^#2 / 4 of its competitors

Interactive Brokers Group NPS

Interactive Brokers Group's Net Promoter Score (NPS) is a 17 with 39% Promoters, 39% Passives, and 22% Detractors. Net Promoter Score tracks whether Interactive Brokers Group's customers would recommend using the product based on a scale of -100 to 100.

Interactive Brokers Group Overall NPS

NPS

39%	Promoters
39%	Passives
22%	Detractors

Interactive Brokers Group NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 50	Apr 2023	50
Jun 2023 45	Jun 2023	45
Oct 2023 50	Oct 2023	50
Jan 2024 37	Jan 2024	37
Feb 2024 29	Feb 2024	29
Apr 2024 32	Apr 2024	32
May 2024 30	May 2024	30
Jul 2024 31	Jul 2024	31
Nov 2024 25	Nov 2024	25
Mar 2025 23	Mar 2025	23
Jul 2025 17	Jul 2025	17
Nov 2025 18	Nov 2025	18

How Other Brands Compare

Interactive Brokers Group is ranked second for NPS among its competitors. TradeStation and TD Ameritrade come in first and third, with FXCM coming in at #4. Among those competitors, it is the second most valued company.

	Interactive Brokers Group	TD Ameritrade	TradeStation	FXCM
Global Ranking	#-	#263	#-	#-
NPS	17	-25	22	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$6.69B	$185.44M	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Interactive Brokers Group NPS by Gender

Female customers rated Interactive Brokers Group's NPS 87 points higher than Male customers.

Male

Interactive Brokers Group's NPS was rated 13 by Male customers on Comparably.

42%

Promoters

29%

Passives

29%

Detractors

Female

100

Interactive Brokers Group's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Interactive Brokers Group NPS by Ethnicity

Interactive Brokers Group's NPS was rated 0 points by both Asian or Pacific Islander and Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander 0	Asian or Pacific Islander	0

Interactive Brokers Group NPS by Age

Interactive Brokers Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

56-60

67%

33%

Interactive Brokers Group NPS by Usage

Interactive Brokers Group's NPS was rated 0 points by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0

Interactive Brokers Group NPS vs. Competitors

Compared to its competitors, Interactive Brokers Group's NPS is rated right above TD Ameritrade, and is preceded by TradeStation.

COMPANY		NPS Score
	TradeStation	22
	Interactive Brokers Group	17
	TD Ameritrade	-25

Interactive Brokers Group Customer Reviews

Out of the 2 Interactive Brokers Group customer reviews 1 was positive and 1 was constructive. Interactive Brokers Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Interactive Brokers Group Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Interactive Brokers Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72%

28%

Interactive Brokers Group Customer Loyalty Score by Gender

Female customers rated Interactive Brokers Group's Customer Loyalty score 26% higher than Male customers.

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Male

74%

Yes

Female

100%

Yes

Interactive Brokers Group Customer Loyalty Score by Ethnicity

Interactive Brokers Group's Customer Loyalty score was rated 70% by both Asian or Pacific Islander and Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Interactive Brokers Group Customer Loyalty Score by Age

Interactive Brokers Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
56-60 100%	56-60	100%

Interactive Brokers Group Customer Loyalty Score by Usage

Interactive Brokers Group's Customer Loyalty score was rated 64% by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

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Less than 1 Year	64%

Interactive Brokers Group Customer Loyalty Score by Industry

Interactive Brokers Group's Customer Loyalty score was rated 100% by both Banking and Financial Services and Tech industry customers.

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Tech	100%
Banking and Financial Services	100%

Interactive Brokers Group Customer Loyalty vs. Competitors

Compared to its competitors, Interactive Brokers Group's Customer Loyalty score is rated right below TD Ameritrade.

COMPANY		Customer Loyalty Score
	TradeStation	83%
	TD Ameritrade	73%
	Interactive Brokers Group	72%

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Interactive Brokers Group Product Quality

3.6/5

Interactive Brokers Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Interactive Brokers Group Product Information

Interactive Brokers Group’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Interactive Brokers Group's product the highest. Reviewers from the Banking and Financial Services industry rated Interactive Brokers Group the lowest at 4.3.

Website: http://www.interactivebrokers.co.in/en/main.php

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into Interactive Brokers Group Product Quality

Interactive Brokers Group's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.

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Ranked Interactive Brokers Group Product Quality the Highest

Tech	4.7
56-60	4.6
Female	4.6

Ranked Interactive Brokers Group Product Quality the Lowest

31-35	3.8
Male	3.8
Caucasian	3.5

Interactive Brokers Group Product Quality Score by Gender

Female customers rated Interactive Brokers Group's Product Quality score 0.8 stars higher than Male customers.

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Male

3.8/5

Female

4.6/5

Interactive Brokers Group Product Quality Score by Ethnicity

Interactive Brokers Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8

Interactive Brokers Group Product Quality Score by Age

Interactive Brokers Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 3.8	31-35	3.8
56-60 4.6	56-60	4.6

Interactive Brokers Group Product Quality Score by Usage

Interactive Brokers Group's Product Quality score was rated 3.4 stars by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

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Less than 1 Year	3.4

Interactive Brokers Group Product Quality Score by Industry

Interactive Brokers Group's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4.7
Banking and Financial Services	4.3

Interactive Brokers Group Product Quality vs. Competitors

Compared to its competitors, Interactive Brokers Group's Product Quality score is rated right above TD Ameritrade, and is preceded by TradeStation.

COMPANY		Product Quality Score
	TradeStation	4.1/5
	Interactive Brokers Group	3.6/5
	TD Ameritrade	2.7/5

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Interactive Brokers Group Pricing

Interactive Brokers Group ROI & Value For Money

3.6/5

Interactive Brokers Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Interactive Brokers Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Interactive Brokers Group.

Quick Insights into Interactive Brokers Group ROI

Interactive Brokers Group's ROI score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.

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Ranked Interactive Brokers Group ROI the Highest

Tech	5
Female	4.8
56-60	4.6

Ranked Interactive Brokers Group ROI the Lowest

31-35	4.3
Male	4
Caucasian	3.6

Interactive Brokers Group ROI Score by Gender

Female customers rated Interactive Brokers Group's ROI score 0.8 stars higher than Male customers.

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Male

4/5

Female

4.8/5

Interactive Brokers Group ROI Score by Ethnicity

Interactive Brokers Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Interactive Brokers Group ROI Score by Age

Interactive Brokers Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 4.3	31-35	4.3
56-60 4.6	56-60	4.6

Interactive Brokers Group ROI Score by Usage

Interactive Brokers Group's ROI score was rated 3.8 stars by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

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Less than 1 Year	3.8

Interactive Brokers Group ROI Score by Industry

Interactive Brokers Group's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	5
Banking and Financial Services	4.5

Interactive Brokers Group Pricing vs. Competitors

Compared to its competitors, Interactive Brokers Group's ROI score is rated right above TD Ameritrade, and is preceded by TradeStation.

COMPANY		Pricing Score
	TradeStation	3.9/5
	Interactive Brokers Group	3.6/5
	TD Ameritrade	2.6/5

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Interactive Brokers Group Customer Satisfaction (CSAT)

Interactive Brokers Group Customer Satisfaction (CSAT) Score

59 / 100

Interactive Brokers Group has an overall Customer Satisfaction score of 59 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	32%
Satisfied	27%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	9%
Very Dissatisfied	14%

Very Satisfied

32%

Satisfied

27%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Interactive Brokers Group Customer Satisfaction

Interactive Brokers Group's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.

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Ranked Interactive Brokers Group Customer Satisfaction the Highest

56-60	100%
Banking and Financial Services	100%
Female	100%

Ranked Interactive Brokers Group Customer Satisfaction the Lowest

Male	72%
31-35	67%
Caucasian	67%

Interactive Brokers Group Customer Satisfaction Score by Gender

Female customers rated Interactive Brokers Group's Customer Satisfaction score 28 points higher than Male customers.

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72 / 100

Male

	Very Satisfied	43%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	28%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Interactive Brokers Group Customer Satisfaction Score by Ethnicity

Caucasian
67%
Asian or Pacific Islander
67%

CSAT according to Caucasian

Interactive Brokers Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Interactive Brokers Group's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

Interactive Brokers Group Customer Satisfaction Score by Age

Interactive Brokers Group's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

31-35

67%

56-60

100%

Interactive Brokers Group Customer Satisfaction Score by Usage

Interactive Brokers Group's Customer Satisfaction score was rated 60 points by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

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Less than 1 Year	60

Interactive Brokers Group Customer Satisfaction Score by Industry

Interactive Brokers Group's Customer Satisfaction score was rated 100 points by both Banking and Financial Services and Tech industry customers.

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Tech	100
Banking and Financial Services	100

Interactive Brokers Group Customer Satisfaction vs. Competitors

Compared to its competitors, Interactive Brokers Group's Customer Satisfaction score is rated right above TD Ameritrade, and is preceded by TradeStation.

COMPANY		Customer Satisfaction (CSAT) Score
	TradeStation	100%
	Interactive Brokers Group	59%
	TD Ameritrade	41%

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Interactive Brokers Group Customer Service

3.5/5

Interactive Brokers Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Interactive Brokers Group's Customer Service

Address

Greenwich, CT

Website

http://www.interactivebrokers.co.in/en/main.php

Quick Insights into Interactive Brokers Group Customer Service

Interactive Brokers Group's Customer Service score was rated highest by Female customers, and rated lowest by Caucasian customers.

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Ranked Interactive Brokers Group Customer Service the Highest

Female	4.8
Tech	4.6
56-60	4.5

Ranked Interactive Brokers Group Customer Service the Lowest

Banking and Financial Services	4.3
Male	3.7
Caucasian	3

Interactive Brokers Group Customer Service Score by Gender

Female customers rated Interactive Brokers Group's Customer Service score 1.1 stars higher than Male customers.

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Male

3.7/5

Female

4.8/5

Interactive Brokers Group Customer Service Score by Ethnicity

Interactive Brokers Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4

Interactive Brokers Group Customer Service Score by Age

Interactive Brokers Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 4.3	31-35	4.3
56-60 4.5	56-60	4.5

Interactive Brokers Group Customer Service Score by Usage

Interactive Brokers Group's Customer Service score was rated 3.4 stars by customers who have used Interactive Brokers Group's products/services for Less than 1 Year.

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Less than 1 Year	3.4

Interactive Brokers Group Customer Service Score by Industry

Interactive Brokers Group's Customer Service score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	4.6
Banking and Financial Services	4.3

Interactive Brokers Group Customer Service vs. Competitors

Compared to its competitors, Interactive Brokers Group's Customer Service score is rated right above TD Ameritrade, and is preceded by TradeStation.

COMPANY		Customer Service Score
	TradeStation	3.8/5
	Interactive Brokers Group	3.5/5
	TD Ameritrade	2.6/5

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Interactive Brokers Group as an Employer

3.2/5

Interactive Brokers Group has a 3.2/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Interactive Brokers Group

Thomas Peterffy

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Interactive Brokers Group scored a 17 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Interactive Brokers Group would recommend the brand to a friend. ENPS measures how likely Interactive Brokers Group employees would recommend working at Interactive Brokers Group to a friend.

Net Promoter Score

NPS Score

39%	Promoters
39%	Passive
22%	Detractors

Employee Net Promoter Score

-5

eNPS Score

33%	Promoters
29%	Passive
38%	Detractors

Global Ranking Snapshot

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