-34
NPS
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Interex Group
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About Interex Group's Brand
InterEx Group is an award winning Global, Staffing & Talent Delivery company that specialises in: - Cloud Technologies - Microsoft Stack - Security - Business Intelligence & Data Offering a specialist service has allowed us to be at the forefront of these products acting as a No.1 partner for some of the largest brands in the world. InterEx Group provides a staffing & service-based offering to deliver the best, most agile talent options to our clients globally. Our proven capability has led to us supplying our customers with innovative project talent models. Global Reach: Since launching, InterEx Group have opened offices in London (HQ), Amsterdam, Miami with an entity in Toronto. Our focus is both local and Global delivery, offering clients a 24/7 support model. Among its major competitors, Interex Group is ranked in 4th place for NPS while Hays is 1st, and Signify Technology is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Interex Group Ranking
- #4 / 4 of its competitors
Interex Group NPS
Interex Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Interex Group's customers would recommend using the product based on a scale of -100 to 100.
Interex Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Interex Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
Aug 2024 -20 | Aug 2024 | -20 |
Oct 2024 -33 | Oct 2024 | -33 |
How Other Brands Compare
Interex Group is ranked #4 for NPS among its competitors. Hays and Signify Technology come in first and second, with Accenture coming in at third.
Interex Group |  Accenture |  Hays |  Signify Technology | |
| Global Ranking | #- | #124 | #- | #- |
| NPS | -34 | 20 | 100 | 50 |
| Valuation Updated every 24 hours for public companies | - | $168.12B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interex Group NPS vs. Competitors
Compared to its competitors, Interex Group's NPS is rated right below Nigel Frank International US.
| COMPANY | NPS Score | |
|---|---|---|
| Hays | 100 |
| Signify Technology | 50 |
| Accenture | 20 |
 | Nigel Frank International US | N/A |
| Interex Group | -34 |
Interex Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Interex Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Interex Group Customer Loyalty vs. Competitors
Compared to its competitors, Interex Group's Customer Loyalty score is rated right above Nigel Frank International US, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hays | 100% |
| Signify Technology | 100% |
| Accenture | 71% |
| Interex Group | 54% |
| Nigel Frank International US | N/A |
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Interex Group Product Quality
2.6/5
Interex Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Interex Group Product Information
Interex Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Interex Group Product Quality vs. Competitors
Compared to its competitors, Interex Group's Product Quality score is rated right above Nigel Frank International US, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hays | 5/5 |
| Signify Technology | 4/5 |
| Accenture | 3.7/5 |
| Interex Group | 2.6/5 |
| Nigel Frank International US | N/A |
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Interex Group Pricing
Interex Group ROI & Value For Money
2.9/5
Interex Group has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Interex Group Pricing vs. Competitors
Compared to its competitors, Interex Group's ROI score is rated right above Nigel Frank International US, and is preceded by Signify Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Hays | 5/5 |
| Accenture | 3.6/5 |
| Signify Technology | 3.5/5 |
| Interex Group | 2.9/5 |
| Nigel Frank International US | N/A |
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Interex Group Customer Satisfaction (CSAT)
Interex Group Customer Satisfaction (CSAT) Score
50 / 100
Interex Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interex Group Customer Satisfaction vs. Competitors
Compared to its competitors, Interex Group's Customer Satisfaction score is rated right above Nigel Frank International US, and is preceded by Signify Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture | 75% |
| Hays | 50% |
| Signify Technology | 50% |
| Interex Group | 50% |
| Nigel Frank International US | 0% |
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Interex Group Customer Service
2.9/5
Interex Group has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Interex Group's Customer Service
Address
17 Dominion St, England, AR EC2M 2EF United Kingdom
Website
https://www.interex-group.com
Phone Number
+442038567200
Interex Group's Social Links
Interex Group Customer Service vs. Competitors
Compared to its competitors, Interex Group's Customer Service score is rated right above Nigel Frank International US, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hays | 5/5 |
| Signify Technology | 4.5/5 |
| Accenture | 3.8/5 |
| Interex Group | 2.9/5 |
| Nigel Frank International US | N/A |
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Interex Group as an Employer
4.6/5
Interex Group has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Interex Group scored a -34 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Interex Group would recommend the brand to a friend. ENPS measures how likely Interex Group employees would recommend working at Interex Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
