-24
NPS
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Intermix
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About Intermix's Brand
New York-based women's fashion boutique Among its major competitors, Intermix is ranked in 4th place for NPS while TomboyX is 1st, and Baskin Robbins is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Intermix Ranking
- #4 / 4 of its competitors
Intermix NPS
Intermix's Net Promoter Score (NPS) is a -24 with 35% Promoters, 6% Passives, and 59% Detractors. Net Promoter Score tracks whether Intermix's customers would recommend using the product based on a scale of -100 to 100.
Intermix Overall NPS
| 35% | Promoters |
|---|---|
| 6% | Passives |
| 59% | Detractors |
Intermix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2022 20 | Jun 2022 | 20 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 10 | Dec 2022 | 10 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 -22 | Jul 2023 | -22 |
Nov 2023 -31 | Nov 2023 | -31 |
Aug 2024 -24 | Aug 2024 | -24 |
How Other Brands Compare
Intermix is ranked #4 for NPS among its competitors. TomboyX and Baskin Robbins come in first and second, with TUV Rheinland OpenSky coming in at third.
Intermix |  Baskin Robbins |  TomboyX |  TUV Rheinland OpenSky | |
| Global Ranking | #- | #87 | #- | #- |
| NPS | -24 | 28 | 50 | 0 |
| Valuation Updated every 24 hours for public companies | - | $8.78B | $75.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intermix NPS by Gender
Intermix's NPS was rated 50 by Female customers on Comparably.
Female
50
Intermix's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Intermix's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Intermix NPS by Ethnicity
Intermix's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Intermix NPS vs. Competitors
Compared to its competitors, Intermix's NPS is rated right below TUV Rheinland OpenSky.
| COMPANY | NPS Score | |
|---|---|---|
| TomboyX | 50 |
| Baskin Robbins | 28 |
| TUV Rheinland OpenSky | 0 |
| Intermix | -24 |
Intermix Customer Reviews
Out of the 2 Intermix customer reviews 2 were positive and 0 were constructive. Intermix customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Intermix Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Intermix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intermix Customer Loyalty Score by Gender
Intermix's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Intermix Customer Loyalty Score by Ethnicity
Intermix's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Intermix Customer Loyalty vs. Competitors
Compared to its competitors, Intermix's Customer Loyalty score is rated right above TUV Rheinland OpenSky, and is preceded by Baskin Robbins.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TomboyX | 100% |
| Baskin Robbins | 77% |
| Intermix | 69% |
| TUV Rheinland OpenSky | 10% |
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Intermix Product Quality
3.6/5
Intermix has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Intermix Product Information
Intermix’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into Intermix Product Quality
Intermix's Product Quality score was rated highest by Caucasian customers.
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Ranked Intermix Product Quality the Highest
Intermix Product Quality Score by Gender
Intermix's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Intermix Product Quality Score by Ethnicity
Intermix's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intermix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Intermix Product Quality vs. Competitors
Compared to its competitors, Intermix's Product Quality score is rated right below TUV Rheinland OpenSky.
| COMPANY | Product Quality Score | |
|---|---|---|
| TomboyX | 5/5 |
| Baskin Robbins | 4.1/5 |
| TUV Rheinland OpenSky | 4/5 |
| Intermix | 3.6/5 |
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Intermix Pricing
Intermix ROI & Value For Money
3.3/5
Intermix has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Intermix ROI
Intermix's ROI score was rated highest by Female customers.
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Ranked Intermix ROI the Highest
Intermix ROI Score by Gender
Intermix's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Intermix ROI Score by Ethnicity
Intermix's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intermix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Intermix Pricing vs. Competitors
Compared to its competitors, Intermix's ROI score is rated right below Baskin Robbins.
| COMPANY | Pricing Score | |
|---|---|---|
| TomboyX | 4/5 |
| TUV Rheinland OpenSky | 4/5 |
| Baskin Robbins | 3.6/5 |
| Intermix | 3.3/5 |
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Intermix Customer Satisfaction (CSAT)
Intermix Customer Satisfaction (CSAT) Score
46 / 100
Intermix has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intermix Customer Satisfaction
Intermix's Customer Satisfaction score was rated highest by Female customers.
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Ranked Intermix Customer Satisfaction the Highest
Intermix Customer Satisfaction Score by Gender
Intermix's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Intermix Customer Satisfaction vs. Competitors
Compared to its competitors, Intermix's Customer Satisfaction score is rated right below Baskin Robbins.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TomboyX | 100% |
| TUV Rheinland OpenSky | 100% |
| Baskin Robbins | 80% |
| Intermix | 46% |
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Intermix Customer Service
3/5
Intermix has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Intermix's Customer Service
Website
https://www.intermixonline.com/
Phone Number
+855 8554464943
Quick Insights into Intermix Customer Service
Intermix's Customer Service score was rated highest by Female customers.
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Ranked Intermix Customer Service the Highest
Intermix Customer Service Score by Gender
Intermix's Customer Service score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Intermix Customer Service Score by Ethnicity
Intermix's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Intermix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Intermix Customer Service vs. Competitors
Compared to its competitors, Intermix's Customer Service score is rated right below TUV Rheinland OpenSky.
| COMPANY | Customer Service Score | |
|---|---|---|
| TomboyX | 5/5 |
| Baskin Robbins | 3.8/5 |
| TUV Rheinland OpenSky | 3.5/5 |
| Intermix | 3/5 |
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Intermix as an Employer
2.6/5
Intermix has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Intermix scored a -24 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Intermix would recommend the brand to a friend. ENPS measures how likely Intermix employees would recommend working at Intermix to a friend.
Net Promoter Score
-24
NPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
