-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Interpump Group
Marketing or Exec? Claim Your Free Account
About Interpump Group's Brand
Manufacturer of professional high-pressure piston pumps. The company uses innovative materials, compact and easy-to-handle design to offer power take-offs and hydraulic pumps. Among its major competitors, Interpump Group is ranked in 4th place for NPS while Ihlas Holding is 1st, and Tata is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
1.5/5
Customer Service
Interpump Group Ranking
- #4 / 4 of its competitors
Interpump Group NPS
Interpump Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Interpump Group's customers would recommend using the product based on a scale of -100 to 100.
Interpump Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Interpump Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Interpump Group is ranked #4 for NPS among its competitors. Ihlas Holding and Tata come in first and second, with Berkshire Hathaway coming in at third.
Interpump Group |  Berkshire Hathaway |  Ihlas Holding |  Tata | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | -100 | 20 | 100 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Interpump Group NPS vs. Competitors
Compared to its competitors, Interpump Group's NPS is rated right below Toyota Tsusho.
| COMPANY | NPS Score | |
|---|---|---|
| Ihlas Holding | 100 |
| Tata | 82 |
| Berkshire Hathaway | 20 |
 | Toyota Tsusho | N/A |
| Interpump Group | -100 |
Interpump Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Interpump Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Interpump Group Customer Loyalty vs. Competitors
Compared to its competitors, Interpump Group's Customer Loyalty score is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ihlas Holding | 100% |
| Tata | 87% |
| Berkshire Hathaway | 78% |
| Interpump Group | 10% |
| Toyota Tsusho | N/A |
Unlock Interpump Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Interpump Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Interpump Group Product Quality
2.5/5
Interpump Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpump Group's overall Product Quality score rated by its users and customers.
Interpump Group Product Information
Interpump Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.interpumpgroup.it
- Company Size
- 5,001-10,000 Employees
Interpump Group Product Quality vs. Competitors
Compared to its competitors, Interpump Group's Product Quality score is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Ihlas Holding | 4/5 |
| Berkshire Hathaway | 3.9/5 |
| Interpump Group | 2.5/5 |
| Toyota Tsusho | N/A |
Unlock Interpump Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Interpump Group Product Quality vs. Competitors data and gain insights into your customers today.
Interpump Group Pricing
Interpump Group ROI & Value For Money
4.5/5
Interpump Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpump Group's overall ROI score rated by its users and customers.
Interpump Group Pricing vs. Competitors
Compared to its competitors, Interpump Group's ROI score is rated right above Berkshire Hathaway, and is preceded by Ihlas Holding.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Ihlas Holding | 4.5/5 |
| Interpump Group | 4.5/5 |
| Berkshire Hathaway | 3.7/5 |
| Toyota Tsusho | N/A |
Unlock Interpump Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Interpump Group ROI vs. Competitors data and gain insights into your customers today.
Interpump Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Interpump Group Customer Satisfaction vs. Competitors
Compared to its competitors, Interpump Group's Customer Satisfaction score is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ihlas Holding | 100% |
| Tata | 100% |
| Berkshire Hathaway | 77% |
| Interpump Group | 0% |
| Toyota Tsusho | 0% |
Unlock Interpump Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Interpump Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Interpump Group Customer Service
1.5/5
Interpump Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Interpump Group's overall Customer Service score rated by its users and customers.
About Interpump Group's Customer Service
Address
Via E. Fermi, 25, Sant'Ilario D'Enza, 42049
Website
www.interpumpgroup.it
Phone Number
7
Interpump Group Customer Service vs. Competitors
Compared to its competitors, Interpump Group's Customer Service score is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ihlas Holding | 4.5/5 |
| Tata | 4.3/5 |
| Berkshire Hathaway | 3.8/5 |
| Interpump Group | 1.5/5 |
| Toyota Tsusho | N/A |
Unlock Interpump Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Interpump Group Customer Service vs. Competitors data and gain insights into your customers today.
