55
NPS
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iQmetrix
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About iQmetrix's Brand
iQmetrix is a SaaS-based platform providing retail management solutions to the retail industry in North America. Among its major competitors, iQmetrix is ranked in 2nd place for NPS while Ameri100 is 1st, and Magento is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.3/5
Pricing
4/5
Customer Service
iQmetrix Ranking
- #2 / 4 of its competitors
iQmetrix NPS
iQmetrix's Net Promoter Score (NPS) is a 55 with 69% Promoters, 17% Passives, and 14% Detractors. Net Promoter Score tracks whether iQmetrix's customers would recommend using the product based on a scale of -100 to 100.
iQmetrix Overall NPS
| 69% | Promoters |
|---|---|
| 17% | Passives |
| 14% | Detractors |
iQmetrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Jan 2021 50 | Jan 2021 | 50 |
Sep 2021 54 | Sep 2021 | 54 |
Dec 2021 53 | Dec 2021 | 53 |
Feb 2022 55 | Feb 2022 | 55 |
Jun 2022 57 | Jun 2022 | 57 |
Aug 2022 55 | Aug 2022 | 55 |
Oct 2022 57 | Oct 2022 | 57 |
Aug 2023 55 | Aug 2023 | 55 |
How Other Brands Compare
iQmetrix is ranked second for NPS among its competitors. Ameri100 and NCR Corporation come in first and third, with Fiserv coming in at #4.
iQmetrix |  Fiserv |  NCR Corporation |  Ameri100 | |
| Global Ranking | #- | #319 | #390 | #- |
| NPS | 55 | -12 | 4 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $74.66B | $4.47B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iQmetrix NPS by Usage
iQmetrix's NPS was rated the highest by customers who have used iQmetrix's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
iQmetrix NPS vs. Competitors
Compared to its competitors, iQmetrix's NPS is rated right above Magento, and is preceded by Ameri100.
| COMPANY | NPS Score | |
|---|---|---|
| Ameri100 | 100 |
| iQmetrix | 55 |
 | Magento | 11 |
| NCR Corporation | 4 |
| Fiserv | -12 |
iQmetrix Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of iQmetrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iQmetrix Customer Loyalty vs. Competitors
Compared to its competitors, iQmetrix's Customer Loyalty score is rated right above Magento, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ameri100 | 100% |
| NCR Corporation | 77% |
| Fiserv | 76% |
| iQmetrix | 73% |
| Magento | 53% |
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iQmetrix Product Quality
4.1/5
iQmetrix has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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iQmetrix Product Information
iQmetrix serves markets in the United States and Canada. iQmetrix supports Web devices and offers products for small, medium, and large sized businesses.
iQmetrix’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated iQmetrix's product the highest.
- Website
- http://www.iQmetrix.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Languages Supported
English
Product Type
Point of Sale (POS) Software
Retail Management Software
Retail Store Software
Quick Insights into iQmetrix Product Quality
iQmetrix's Product Quality score was rated highest by customers who have used iQmetrix's products/services for Less than 1 Year, and rated lowest by customers who have used iQmetrix's products/services for 2 to 5 Years.
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Ranked iQmetrix Product Quality the Highest
Ranked iQmetrix Product Quality the Lowest
iQmetrix Product Quality Score by Usage
iQmetrix's Product Quality score was rated the highest by customers who have used iQmetrix's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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iQmetrix Product Quality Score by Industry
iQmetrix's Product Quality score was rated 4.1 stars by both Retail and Tech industry customers.
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iQmetrix Product Quality vs. Competitors
Compared to its competitors, iQmetrix's Product Quality score is rated right above Magento, and is preceded by Ameri100.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ameri100 | 5/5 |
| iQmetrix | 4.1/5 |
| Magento | 3.9/5 |
| NCR Corporation | 3.5/5 |
| Fiserv | 3.3/5 |
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iQmetrix Pricing
iQmetrix ROI & Value For Money
4.3/5
iQmetrix has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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iQmetrix Pricing Plans
iQmetrix has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses iQmetrix?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into iQmetrix ROI
iQmetrix's ROI score was rated highest by customers from the Tech industry.
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Ranked iQmetrix ROI the Highest
iQmetrix ROI Score by Industry
iQmetrix's ROI score was rated 4 stars by Tech industry customers.
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iQmetrix Pricing vs. Competitors
Compared to its competitors, iQmetrix's ROI score is rated right above Magento, and is preceded by Ameri100.
| COMPANY | Pricing Score | |
|---|---|---|
| Ameri100 | 5/5 |
| iQmetrix | 4.3/5 |
| Magento | 3.8/5 |
| NCR Corporation | 3.4/5 |
| Fiserv | 2.9/5 |
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iQmetrix Customer Satisfaction (CSAT)
iQmetrix Customer Satisfaction (CSAT) Score
100 / 100
iQmetrix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iQmetrix Customer Satisfaction vs. Competitors
Compared to its competitors, iQmetrix's Customer Satisfaction score is rated right above NCR Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iQmetrix | 100% |
| NCR Corporation | 54% |
| Fiserv | 48% |
| Ameri100 | 0% |
| Magento | 0% |
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iQmetrix Customer Service
4/5
iQmetrix has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About iQmetrix's Customer Service
Address
250 Howe Street - Suite 1210, Vancouver, WA V6C 3R8 Canada
Website
http://www.iQmetrix.com
Phone Number
1 (866) 476-3874x8016
iQmetrix's Social Links
iQmetrix Customer Service vs. Competitors
Compared to its competitors, iQmetrix's Customer Service score is rated right above NCR Corporation, and is preceded by Ameri100.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ameri100 | 5/5 |
| iQmetrix | 4/5 |
| NCR Corporation | 3.4/5 |
| Fiserv | 3.1/5 |
| Magento | 3/5 |
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iQmetrix as an Employer
4.3/5
iQmetrix has a 4.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
iQmetrix scored a 55 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of iQmetrix would recommend the brand to a friend. ENPS measures how likely iQmetrix employees would recommend working at iQmetrix to a friend.
Net Promoter Score
55
NPS Score
| 69% | Promoters |
|---|---|
| 17% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
