ironSource NPS & Customer Reviews

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About ironSource's Brand

ironSource is an online software distribution and monetization company that offers a complete ecosystem for downloadable applications. Among its major competitors, ironSource is ranked in 4th place for NPS while LaunchDarkly is 1st, and SimilarWeb is 2nd.

Brand at a Glance

78%

Customer Loyalty

3.5/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

ironSource Ranking

^#4 / 4 of its competitors

ironSource NPS

ironSource's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether ironSource's customers would recommend using the product based on a scale of -100 to 100.

ironSource Overall NPS

NPS

50%	Promoters
11%	Passives
39%	Detractors

ironSource NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2021 25	Oct 2021	25
Nov 2021 40	Nov 2021	40
Dec 2021 13	Dec 2021	13
Feb 2022 0	Feb 2022	0
Mar 2022 11	Mar 2022	11
Apr 2022 0	Apr 2022	0
Jul 2022 9	Jul 2022	9
Aug 2022 8	Aug 2022	8
Oct 2022 15	Oct 2022	15
Jul 2023 20	Jul 2023	20
Sep 2023 16	Sep 2023	16
May 2024 12	May 2024	12

How Other Brands Compare

ironSource is ranked #4 for NPS among its competitors. LaunchDarkly and SimilarWeb come in first and second, with MuleSoft coming in at third.

	ironSource	MuleSoft	SimilarWeb	LaunchDarkly
Global Ranking	#-	#574	#-	#-
NPS	11	32	36	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	-	$527.64M	$400.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ironSource NPS by Gender

Female customers rated ironSource's NPS 16 points higher than Male customers.

Male

ironSource's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

ironSource's NPS was rated 50 by Female customers on Comparably.

75%

Promoters

Passives

25%

Detractors

ironSource NPS by Age

ironSource's NPS was rated -34 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

ironSource NPS by Usage

ironSource's NPS was rated 100 points by customers who have used ironSource's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100

ironSource NPS vs. Competitors

Compared to its competitors, ironSource's NPS is rated right above Flurry, and is preceded by MuleSoft.

COMPANY		NPS Score
	LaunchDarkly	50
	SimilarWeb	36
	MuleSoft	32
	ironSource	11
	Flurry	N/A
	WildTangent	N/A

ironSource Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of ironSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

ironSource Customer Loyalty Score by Gender

ironSource's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

ironSource Customer Loyalty Score by Age

ironSource's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%

ironSource Customer Loyalty Score by Usage

ironSource's Customer Loyalty score was rated 100% by customers who have used ironSource's products/services for Less than 1 Year.

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Less than 1 Year	100%

ironSource Customer Loyalty Score by Industry

ironSource's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

ironSource Customer Loyalty vs. Competitors

Compared to its competitors, ironSource's Customer Loyalty score is rated right above LaunchDarkly, and is preceded by MuleSoft.

COMPANY		Customer Loyalty Score
	MuleSoft	78%
	ironSource	78%
	LaunchDarkly	68%
	SimilarWeb	66%
	Flurry	N/A
	WildTangent	N/A

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ironSource Product Quality

3.5/5

ironSource has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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ironSource Product Information

ironSource’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ironSource's product the highest.

Website: http://www.ironsrc.com

Company Size: 501-1,000 Employees

Industry

Mobile App

SaaS

Quick Insights into ironSource Product Quality

ironSource's Product Quality score was rated highest by customers who have used ironSource's products/services for Less than 1 Year, and rated lowest by Male customers.

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Ranked ironSource Product Quality the Highest

Less than 1 Year	4.7
Female	4.2
Tech	3.7

Ranked ironSource Product Quality the Lowest

Male	3.8

ironSource Product Quality Score by Gender

Female customers rated ironSource's Product Quality score 0.4 stars higher than Male customers.

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Male

3.8/5

Female

4.2/5

ironSource Product Quality Score by Age

ironSource's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.1	31-35	3.1

ironSource Product Quality Score by Usage

ironSource's Product Quality score was rated 4.7 stars by customers who have used ironSource's products/services for Less than 1 Year.

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Less than 1 Year	4.7

ironSource Product Quality Score by Industry

ironSource's Product Quality score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

ironSource Product Quality vs. Competitors

Compared to its competitors, ironSource's Product Quality score is rated right above Flurry, and is preceded by LaunchDarkly.

COMPANY		Product Quality Score
	SimilarWeb	4/5
	MuleSoft	4/5
	LaunchDarkly	3.9/5
	ironSource	3.5/5
	Flurry	N/A
	WildTangent	N/A

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ironSource Pricing

ironSource ROI & Value For Money

3.3/5

ironSource has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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ironSource Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into ironSource ROI

ironSource's ROI score was rated highest by customers who have used ironSource's products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked ironSource ROI the Highest

Less than 1 Year	4.5
Male	4.5
Tech	3.6

Ranked ironSource ROI the Lowest

Female	3.5

ironSource ROI Score by Gender

Male customers rated ironSource's ROI score 1 stars higher than Female customers.

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Male

4.5/5

Female

3.5/5

ironSource ROI Score by Age

ironSource's ROI score was rated 2.8 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 2.8	31-35	2.8

ironSource ROI Score by Usage

ironSource's ROI score was rated 4.5 stars by customers who have used ironSource's products/services for Less than 1 Year.

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Less than 1 Year	4.5

ironSource ROI Score by Industry

ironSource's ROI score was rated 3.6 stars by Tech industry customers.

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Tech	3.6

ironSource Pricing vs. Competitors

Compared to its competitors, ironSource's ROI score is rated right above Flurry, and is preceded by SimilarWeb.

COMPANY		Pricing Score
	MuleSoft	4/5
	LaunchDarkly	3.8/5
	SimilarWeb	3.8/5
	ironSource	3.3/5
	Flurry	N/A
	WildTangent	N/A

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ironSource Customer Satisfaction (CSAT)

ironSource Customer Satisfaction (CSAT) Score

70 / 100

ironSource has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	32%
Satisfied	38%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	15%

Very Satisfied

32%

Satisfied

38%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ironSource Customer Satisfaction

ironSource's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked ironSource Customer Satisfaction the Highest

Female	100%
Less than 1 Year	100%
Tech	100%

Ranked ironSource Customer Satisfaction the Lowest

Male	67%

ironSource Customer Satisfaction Score by Gender

Female customers rated ironSource's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	0%
	Satisfied	100%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

ironSource Customer Satisfaction Score by Age

ironSource's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

67%

ironSource Customer Satisfaction Score by Usage

ironSource's Customer Satisfaction score was rated 100 points by customers who have used ironSource's products/services for Less than 1 Year.

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Less than 1 Year	100

ironSource Customer Satisfaction Score by Industry

ironSource's Customer Satisfaction score was rated 100 points by Tech industry customers.

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	"title": "ironSource Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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			"csatScore": 100,
			"text": "ironSource's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
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Tech	100

ironSource Customer Satisfaction vs. Competitors

Compared to its competitors, ironSource's Customer Satisfaction score is rated right above LaunchDarkly, and is preceded by MuleSoft.

COMPANY		Customer Satisfaction (CSAT) Score
	MuleSoft	77%
	ironSource	70%
	LaunchDarkly	67%
	SimilarWeb	56%
	Flurry	0%
	WildTangent	0%

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ironSource Customer Service

3.4/5

ironSource has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About ironSource's Customer Service

Address

28 Lilienblum, Tell, TX

Website

http://www.ironsrc.com

Quick Insights into ironSource Customer Service

ironSource's Customer Service score was rated highest by customers who have used ironSource's products/services for Less than 1 Year, and rated lowest by Female customers.

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Ranked ironSource Customer Service the Highest

Less than 1 Year	4.6
Male	4.3
Tech	3.7

Ranked ironSource Customer Service the Lowest

Female	3.6

ironSource Customer Service Score by Gender

Male customers rated ironSource's Customer Service score 0.7 stars higher than Female customers.

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Male

4.3/5

Female

3.6/5

ironSource Customer Service Score by Age

ironSource's Customer Service score was rated 2.8 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 2.8	31-35	2.8

ironSource Customer Service Score by Usage

ironSource's Customer Service score was rated 4.6 stars by customers who have used ironSource's products/services for Less than 1 Year.

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Less than 1 Year	4.6

ironSource Customer Service Score by Industry

ironSource's Customer Service score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

ironSource Customer Service vs. Competitors

Compared to its competitors, ironSource's Customer Service score is rated right above Flurry, and is preceded by MuleSoft.

COMPANY		Customer Service Score
	LaunchDarkly	4.1/5
	SimilarWeb	3.9/5
	MuleSoft	3.8/5
	ironSource	3.4/5
	Flurry	N/A
	WildTangent	N/A

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ironSource as an Employer

4.6/5

ironSource has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of ironSource

Tomer Bar-Zeev

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ironSource scored a 11 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of ironSource would recommend the brand to a friend. ENPS measures how likely ironSource employees would recommend working at ironSource to a friend.

Net Promoter Score

NPS Score

50%	Promoters
11%	Passive
39%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
39%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail