-100
NPS
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ISL
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About ISL's Brand
ISL provides logistics and product distribution services. Among its major competitors, ISL is ranked in 3rd place for NPS while Palo Alto Networks is 1st, and Meta is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
ISL Ranking
- #3 / 3 of its competitors
ISL NPS
ISL's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ISL's customers would recommend using the product based on a scale of -100 to 100.
ISL Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ISL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
How Other Brands Compare
ISL is ranked third for NPS among its competitors. Palo Alto Networks and Meta come in first and second.
ISL |  Meta |  Palo Alto Networks | |
| Global Ranking | #- | #102 | #446 |
| NPS | -100 | 9 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $746.49B | $31.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ISL NPS vs. Competitors
Compared to its competitors, ISL's NPS is rated right below Meta.
| COMPANY | NPS Score | |
|---|---|---|
| Palo Alto Networks | 32 |
| Meta | 9 |
| ISL | -100 |
ISL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ISL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ISL Customer Loyalty vs. Competitors
Compared to its competitors, ISL's Customer Loyalty score is rated right above Palo Alto Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ISL | 100% |
| Palo Alto Networks | 82% |
| Meta | 75% |
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ISL Product Quality
4/5
ISL has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ISL Product Information
ISL’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Retail
ISL Product Quality vs. Competitors
Compared to its competitors, ISL's Product Quality score is rated right above Palo Alto Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| ISL | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Meta | 3.6/5 |
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ISL Pricing
ISL ROI & Value For Money
2.5/5
ISL has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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ISL Pricing vs. Competitors
Compared to its competitors, ISL's ROI score is rated right below Meta.
| COMPANY | Pricing Score | |
|---|---|---|
| Palo Alto Networks | 3.8/5 |
| Meta | 3.6/5 |
| ISL | 2.5/5 |
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ISL Customer Satisfaction (CSAT)
ISL Customer Satisfaction (CSAT) Score
100 / 100
ISL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ISL Customer Satisfaction vs. Competitors
Compared to its competitors, ISL's Customer Satisfaction score is rated right above Palo Alto Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ISL | 100% |
| Palo Alto Networks | 73% |
| Meta | 65% |
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ISL Customer Service
3/5
ISL has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ISL's Customer Service
Address
641 S St NW, Fl 1, Virginia Beach, VA United States of America
Website
http://www.incrediblesupply.com/
Phone Number
(202) 683-9980
ISL Customer Service vs. Competitors
Compared to its competitors, ISL's Customer Service score is rated right below Meta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Palo Alto Networks | 3.9/5 |
| Meta | 3.5/5 |
| ISL | 3/5 |
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ISL as an Employer
3.4/5
ISL has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ISL scored a -100 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of ISL would recommend the brand to a friend. ENPS measures how likely ISL employees would recommend working at ISL to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
