-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ISN Software
Marketing or Exec? Claim Your Free Account
About ISN Software's Brand
ISNetworld is a web-based contractor and supplier management system. Among its major competitors, ISN Software is ranked in 4th place for NPS while Southwest Airlines is 1st, and The Home Depot is 2nd.
Brand at a Glance
49%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
ISN Software Ranking
- #4 / 4 of its competitors
ISN Software NPS
ISN Software's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether ISN Software's customers would recommend using the product based on a scale of -100 to 100.
ISN Software Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
ISN Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 -50 | Jun 2023 | -50 |
Oct 2023 -66 | Oct 2023 | -66 |
Nov 2023 -75 | Nov 2023 | -75 |
Jan 2024 -80 | Jan 2024 | -80 |
Oct 2025 -66 | Oct 2025 | -66 |
How Other Brands Compare
ISN Software is ranked #4 for NPS among its competitors. Southwest Airlines and The Home Depot come in first and second, with Avetta coming in at third.
ISN Software |  Southwest Airlines |  The Home Depot |  Avetta | |
| Global Ranking | #- | #24 | #86 | #- |
| NPS | -67 | 47 | 21 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $31.19B | $301.06B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ISN Software NPS vs. Competitors
Compared to its competitors, ISN Software's NPS is rated right above Browz, and is preceded by PICS.
| COMPANY | NPS Score | |
|---|---|---|
| Southwest Airlines | 47 |
| The Home Depot | 21 |
| Avetta | 20 |
 | PICS | N/A |
| ISN Software | -67 |
 | Browz | -100 |
ISN Software Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of ISN Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ISN Software Customer Loyalty vs. Competitors
Compared to its competitors, ISN Software's Customer Loyalty score is rated right above PICS, and is preceded by Avetta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Browz | 100% |
| Southwest Airlines | 85% |
| The Home Depot | 81% |
| Avetta | 59% |
| ISN Software | 49% |
| PICS | N/A |
Unlock ISN Software Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ISN Software Customer Loyalty vs. Competitors data and gain insights into your customers today.
ISN Software Product Quality
2.4/5
ISN Software has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ISN Software's overall Product Quality score rated by its users and customers.
ISN Software Product Information
ISN Software’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- www.ISNetworld.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
ISN Software Product Quality vs. Competitors
Compared to its competitors, ISN Software's Product Quality score is rated right above Browz, and is preceded by Avetta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| The Home Depot | 3.6/5 |
| Avetta | 3.1/5 |
| ISN Software | 2.4/5 |
| Browz | 1.5/5 |
| PICS | N/A |
Unlock ISN Software Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ISN Software Product Quality vs. Competitors data and gain insights into your customers today.
ISN Software Pricing
ISN Software ROI & Value For Money
2.5/5
ISN Software has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ISN Software's overall ROI score rated by its users and customers.
ISN Software Pricing vs. Competitors
Compared to its competitors, ISN Software's ROI score is rated right above Browz, and is preceded by Avetta.
| COMPANY | Pricing Score | |
|---|---|---|
| Southwest Airlines | 4/5 |
| The Home Depot | 3.6/5 |
| Avetta | 3.1/5 |
| ISN Software | 2.5/5 |
| Browz | 1.5/5 |
| PICS | N/A |
Unlock ISN Software ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ISN Software ROI vs. Competitors data and gain insights into your customers today.
ISN Software Customer Satisfaction (CSAT)
ISN Software Customer Satisfaction (CSAT) Score
40 / 100
ISN Software has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ISN Software Customer Satisfaction vs. Competitors
Compared to its competitors, ISN Software's Customer Satisfaction score is rated right above Avetta, and is preceded by The Home Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Southwest Airlines | 81% |
| The Home Depot | 68% |
| ISN Software | 40% |
| Avetta | 33% |
| Browz | 0% |
| PICS | 0% |
Unlock ISN Software Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ISN Software Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ISN Software Customer Service
2.5/5
ISN Software has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ISN Software's overall Customer Service score rated by its users and customers.
About ISN Software's Customer Service
Address
Dallas, TX
Website
www.ISNetworld.com
ISN Software Customer Service vs. Competitors
Compared to its competitors, ISN Software's Customer Service score is rated right above Browz, and is preceded by Avetta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| The Home Depot | 3.6/5 |
| Avetta | 3/5 |
| ISN Software | 2.5/5 |
| Browz | 1.5/5 |
| PICS | N/A |
Unlock ISN Software Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ISN Software Customer Service vs. Competitors data and gain insights into your customers today.
ISN Software as an Employer
2.9/5
ISN Software has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ISN Software scored a -67 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of ISN Software would recommend the brand to a friend. ENPS measures how likely ISN Software employees would recommend working at ISN Software to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
