-100
NPS
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ITVS
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About ITVS' Brand
ITVS funds, presents and promotes award-winning documentaries and dramas on public television and cable. Among its major competitors, ITVS is ranked in 3rd place for NPS while ITC Limited is 1st, and Procter & Gamble is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ITVS Ranking
- #3 / 3 of its competitors
ITVS NPS
ITVS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ITVS's customers would recommend using the product based on a scale of -100 to 100.
ITVS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ITVS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
How Other Brands Compare
ITVS is ranked third for NPS among its competitors. ITC Limited and Procter & Gamble come in first and second.
ITVS |  Procter & Gamble |  ITC Limited | |
| Global Ranking | #- | #92 | #- |
| NPS | -100 | 28 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $330.66B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITVS NPS vs. Competitors
Compared to its competitors, ITVS's NPS is rated right below Procter & Gamble.
| COMPANY | NPS Score | |
|---|---|---|
| ITC Limited | 34 |
| Procter & Gamble | 28 |
| ITVS | -100 |
ITVS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ITVS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ITVS Customer Loyalty vs. Competitors
Compared to its competitors, ITVS's Customer Loyalty score is rated right below Procter & Gamble.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ITC Limited | 84% |
| Procter & Gamble | 79% |
| ITVS | 10% |
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VS
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ITVS Product Quality
1.5/5
ITVS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ITVS Product Information
ITVS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://itvs.org/
- Company Size
- 51-200 Employees
Industry
Arts and Entertainment
ITVS Product Quality vs. Competitors
Compared to its competitors, ITVS's Product Quality score is rated right below Procter & Gamble.
| COMPANY | Product Quality Score | |
|---|---|---|
| ITC Limited | 4/5 |
| Procter & Gamble | 4/5 |
| ITVS | 1.5/5 |
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VS
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ITVS Pricing
ITVS ROI & Value For Money
1.5/5
ITVS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ITVS Pricing vs. Competitors
Compared to its competitors, ITVS's ROI score is rated right below ITC Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Procter & Gamble | 3.9/5 |
| ITC Limited | 3.8/5 |
| ITVS | 1.5/5 |
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VS
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ITVS Customer Service
1.5/5
ITVS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ITVS's Customer Service
Address
1435 Folsom Street, San Francisco, CA 94103
Website
http://itvs.org/
Phone Number
(415)356-8383
ITVS Customer Service vs. Competitors
Compared to its competitors, ITVS's Customer Service score is rated right below Procter & Gamble.
| COMPANY | Customer Service Score | |
|---|---|---|
| ITC Limited | 4/5 |
| Procter & Gamble | 3.9/5 |
| ITVS | 1.5/5 |
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VS
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